Posted - Mar 06, 2024
The Director, Customer Enablement is responsible for ensuring the success o...
The Director, Customer Enablement is responsible for ensuring the success of our customers globally through the creation of learning experiences, comm...
Posted - Mar 06, 2024
The Director, Customer Enablement is responsible for ensuring the success o...
The Director, Customer Enablement is responsible for ensuring the success of our customers globally through the creation of learning experiences, comm...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing strategic...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing strategic...
Posted - Mar 06, 2024
At Cornerstone, we believe that everyone has the potential to change the wo...
At Cornerstone, we believe that everyone has the potential to change the world. Our mission is to help organizations develop extraordinary people who...
Posted - Mar 06, 2024
At Cornerstone, we believe that everyone has the potential to change the wo...
At Cornerstone, we believe that everyone has the potential to change the world. Our mission is to help organizations develop extraordinary people who...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing strategic...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing strategic...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing Technology...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing Technology...
Posted - Mar 06, 2024
The Director, Customer Enablement is responsible for ensuring the success o...
The Director, Customer Enablement is responsible for ensuring the success of our customers globally through the creation of learning experiences, comm...
Posted - Mar 06, 2024
The Director, Customer Enablement is responsible for ensuring the success o...
The Director, Customer Enablement is responsible for ensuring the success of our customers globally through the creation of learning experiences, comm...
Posted - Mar 06, 2024
At Cornerstone, we believe that everyone has the potential to change the wo...
At Cornerstone, we believe that everyone has the potential to change the world. Our mission is to help organizations develop extraordinary people who...
Posted - Mar 06, 2024
At Cornerstone, we believe that everyone has the potential to change the wo...
At Cornerstone, we believe that everyone has the potential to change the world. Our mission is to help organizations develop extraordinary people who...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing Technology...
Posted - Mar 06, 2024
We are seeking a successful software alliance professional to promote our s...
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing Technology...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
Posted - Feb 23, 2024
The Director of Customer Community is responsible for overseeing and optimi...
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Dire...
The Director, Customer Enablement is responsible for ensuring the success of our customers globally through the creation of learning experiences, communication and support programs and resources for customers, Cornerstars and Partners. Reporting directly to the VP, Learning Strategy & Innovation and as a key leader within the broader Customer Success division, you will lead a globally distributed enablement team and build strategies that reflect the unique needs of each region in which the company operates. This is a remote role with global responsibility and applicants may reside in any country where Cornerstone currently operates. The success of this role will be predominantly measured by customer retention, satisfaction and NPS scores.
In this role you will...
Partner with business stakeholders, customers, and industry experts to understand needs and trends in order to create strategic, innovative customer enablement experiences that drive adoption, utilization, and value.
Lead the strategic design and execution of best-in-class enablement experiences for internal teams and partners to support customer activation during adoption and optimization.
Build relationships across the organization to understand customer enablement needs, gain buy-in on enablement plans, and deliver customized enablement experiences for each customer segment and phase of the journey.
Collaborate with Customer Success teams, including Customer Education and Engagement, to onboard and develop partner capabilities to successfully deliver customer implementations, projects, and consulting engagements.
Partner with Customer Education and Engagement teams to enable internal teams on new customer programs, processes and initiatives.
Continuously align enablement activities and communications to key company initiatives to connect employees to priorities.
Drive large-scale change initiatives internally and with partner services teams.
Develop measurement frameworks to evaluate and optimize enablement programs for highest priority business outcomes and personalized customer experiences.
Foster a supportive culture focused on team development, excellence and extraordinary customer experiences.
You have what it takes if you have...
5+ years leading teams with demonstrated success in engagement scores and encouraging individual development
5+ years in an enablement, organizational development or learning leadership role with demonstrated programmatic successes
5+ years in customer experience related roles with demonstrated strategic programmatic successes (i.e. Customer Engagement, Customer Success, Product Support, Services Delivery)
Deep knowledge of customer satisfaction and effort drivers
Exceptional skills at analyzing complex audience needs and data sets to design meaningful programs
Proven experience project managing broad multi-division teams to align around a common goal, clarify roles and operationalize highly complex organizational changes or programs
Proven ability to build collaborative, trusting cross-functional relationships with stakeholders to drive customer engagement and retention
Degree in Business Management, Human Resources, Organizational Behavior, or commensurate experience
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing strategic services partners. Ideal candidates will have a proven ability to work strategically with internal and partner field sales organizations in territory planning and deal-level activities to exceed revenue and demand generation quotas; have a strong understanding of the Human Capital Management marketplace and sound knowledge of HR and Talent Management solutions, previous selling or alliances experience in this space, and have the ability to manage the many different parts of the role: selling, marketing, strategy, sales management and relationship building. This individual will be focused on optimizing our existing portfolio of partners in their assigned territories to maintain market coverage.
In this role you will...
Develop and implement the go-to-market strategy with your assigned partners to drive awareness, engagement and pipeline.
Source new business opportunities through/with your assigned partners
Develop relationships with both internal enterprise field organization and field organizations of our partners
Work in close collaboration with the Direct Sales and Account Management Teams to support partner opportunities
Work strategically with the Field Marketing specialists to to develop territory marketing plans with each partner
Strong team collaboration- be part of a team that helps motivate and continuously challenges you to hit your professional goals.
Enable the effective referral of sales opportunities to and from partners; supporting the Company's sales efforts
Develop targets/indicators to measure success with key partners within territory
Achieve annual and quarterly revenue targets
Conduct virtual and live presentations around our solutions
Other sales and alliance related duties
Travel, as required and able, to partner events throughout the year
Are willing to take on additional responsibilities as needed
You've got what it takes if you have...
A bachelor's degree in Business, Marketing, Communications or equivalent years of working experience.
5 years in Alliances
Experience managing and supporting complex and very large, national partners
A strong drive to achieve results with minimal supervision
Excellent communication, presentation, time management and organizational skills
Ability to quickly pivot and adapt in a changing environment.
Proven experience working in a team environment to achieve group goals.
Experience using a CRM or contact management system
Openness and ability to be coached, passion for winning, persistence and determination
Proven experience of translating marketplace opportunities into the value of partnering
Aptitude for Technology, including using web based software and internet tools
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
At Cornerstone, we believe that everyone has the potential to change the world. Our mission is to help organizations develop extraordinary people who deliver extraordinary results. We enable this through solutions that help connect people to great companies, keep people in touch with essential skill building, and enable people to continuously develop into the greatest versions of themselves to bring real results to both individual careers and the overall business.
Are you ready to take on a role that will impact Cornerstone's global success? We're looking for an Associate Product Marketing Manager who is a storyteller and can nail the overall positioning and activation of our products to hit our revenue targets. As a remote position, you'll be able to work from wherever you feel most productive.
Reporting to a Director of Product Marketing, you will play a crucial role in driving the success of our products in the market. You will help partner to develop and execute strategic marketing plans to maximize product awareness, adoption, and revenue growth.
If you're ready to dive in and make a huge impact at Cornerstone, we want to hear from you.
In this role you will:
Market Research: Conduct thorough market research to understand customer needs, competitive landscape, and industry trends. Translate insights into actionable strategies.
Product Positioning: Define and refine the product positioning and messaging to effectively communicate the value proposition to target audiences.
Go-to-Market Strategy: Develop and implement comprehensive go-to-market strategies for new product launches and product updates, including pricing, distribution, and promotion plans.
Content Creation: Create compelling marketing collateral, including product guides, presentations, videos, and other content, to support sales and marketing efforts.
Sales Enablement: Collaborate closely with the sales team to provide them with the tools, training, and resources needed to sell products effectively.
Customer Insights: Gather and analyze customer feedback and data to continually refine product features and messaging.
Competitive Analysis: Monitor and analyze competitor products, strategies, and marketing efforts to identify opportunities and threats.
Cross-Functional Collaboration: Work closely with product development, sales, and marketing teams to align efforts and ensure a cohesive product strategy.
Performance Measurement: Establish and track key performance indicators (KPIs) to measure the success of marketing campaigns and product initiatives.
You've got what it takes if you have:
Bachelor's degree in marketing, business, or a related field (MBA is a plus).
Proven experience in product marketing or product management
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent written and verbal communication skills.
Creative thinker with the ability to develop innovative marketing strategies.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Team player who can collaborate effectively with cross-functional teams.
If you've got a background in learning, talent, or HCM software space, that's a huge plus!
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
An extra dose of awesome if you have...
Can collaborate with all levels of the organization and get buy-in from teammates, cross-functional partners, and senior leaders
Inspired to take -intelligent risks- to ensure we're delivering best in class content, tools, tips, and experiences to the field
Always looking to streamline workflows and create efficiencies
Able to work independently, but also excited to collaborate
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing strategic services partners. Ideal candidates will have a proven ability to work strategically with internal and partner field sales organizations in territory planning and deal-level activities to exceed revenue and demand generation quotas; have a strong understanding of the Human Capital Management marketplace and sound knowledge of HR and Talent Management solutions, previous selling or alliances experience in this space, and have the ability to manage the many different parts of the role: selling, marketing, strategy, sales management and relationship building. This individual will be focused on optimizing our existing portfolio of partners in their assigned territories to maintain market coverage.
In this role you will...
Develop and implement the go-to-market strategy with your assigned partners to drive awareness, engagement and pipeline.
Source new business opportunities through/with your assigned partners
Develop relationships with both internal enterprise field organization and field organizations of our partners
Work in close collaboration with the Direct Sales and Account Management Teams to support partner opportunities
Work strategically with the Field Marketing specialists to to develop territory marketing plans with each partner
Strong team collaboration- be part of a team that helps motivate and continuously challenges you to hit your professional goals.
Enable the effective referral of sales opportunities to and from partners; supporting the Company's sales efforts
Develop targets/indicators to measure success with key partners within territory
Achieve annual and quarterly revenue targets
Conduct virtual and live presentations around our solutions
Other sales and alliance related duties
Travel, as required and able, to partner events throughout the year
Are willing to take on additional responsibilities as needed
You've got what it takes if you have...
A bachelor's degree in Business, Marketing, Communications or equivalent years of working experience.
5 years in Alliances
Experience managing and supporting complex and very large, national partners
A strong drive to achieve results with minimal supervision
Excellent communication, presentation, time management and organizational skills
Ability to quickly pivot and adapt in a changing environment.
Proven experience working in a team environment to achieve group goals.
Experience using a CRM or contact management system
Openness and ability to be coached, passion for winning, persistence and determination
Proven experience of translating marketplace opportunities into the value of partnering
Aptitude for Technology, including using web based software and internet tools
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing Technology partners. Ideal candidates will have a proven ability to work strategically with internal and partner field sales organizations in territory planning and deal-level activities to exceed revenue and demand generation quotas; have a strong understanding of the Human Capital Management marketplace and sound knowledge of HR and Talent Management solutions, Previous selling or alliances experience in this space and can manage the many different parts of the role: partner prospecting, creation and execution of joint GTM strategies, field sales support on partner related activities, management of Technology portfolio and continuous relationship building. This individual will be focused on optimizing our existing portfolio of Technology partners as well as establishing new partnerships to support the commercial business at Cornerstone.
In this role you will...
Develop and implement the go-to-market strategy with your assigned technology partners to drive awareness, engagement and pipeline
Source new business opportunities through/with your assigned partners
Develop relationships with both internal enterprise field organization and field organizations of our partners
Work in close collaboration with the Direct Sales and Account Management Teams to support partner opportunities
Work strategically with the Field Marketing specialists to develop territory marketing plans with each partner
Strong team collaboration- be part of a team that helps motivate and continuously challenges you to hit your professional goals.
Enable the effective referral of sales opportunities to and from partners; supporting the Company's sales efforts
Develop targets/indicators to measure success with key partners within territory
Achieve annual and quarterly revenue targets
Conduct virtual and live presentations around our solutions
Work cross-functionally with Product, Support and others, as needed, to support partner integrations, escalations, etc
Other sales and alliance related duties
Travel, as required and able, to partner events throughout the year
You are willing to take on additional responsibilities as needed
You've got what it takes if you have...
A bachelor's degree in Business, Marketing, Communications or equivalent years of working experience.
5 years in Alliances
Experience managing and supporting complex and very large national partners
Ability to quickly pivot and adapt in a changing environment.
Proven experience working in a team environment to achieve group goals.
Proven experience of translating marketplace opportunities into the value of partnering
Track record of exceeding company sales quotas
Aggressive, hard-working, persuasive, persistent, self-motivated, and productive. Strong drive to achieve results with minimal supervision
Excellent communication, analytical, presentation, time management and organizational skills.
Must be comfortable demonstrating software and speaking to technical and non-technical executives alike
Excellent conflict resolution skills
Experience using a CRM or contact management system like Salesforce.com and Microsoft Office
Strong drive to achieve results with minimal supervision
Openness and ability to be coached, passion for winning, persistence and determination
Aptitude for Technology, including using web-based software and internet tools
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director, Customer Enablement is responsible for ensuring the success of our customers globally through the creation of learning experiences, communication and support programs and resources for customers, Cornerstars and Partners. Reporting directly to the VP, Learning Strategy & Innovation and as a key leader within the broader Customer Success division, you will lead a globally distributed enablement team and build strategies that reflect the unique needs of each region in which the company operates. This is a remote role with global responsibility and applicants may reside in any country where Cornerstone currently operates. The success of this role will be predominantly measured by customer retention, satisfaction and NPS scores.
In this role you will...
Partner with business stakeholders, customers, and industry experts to understand needs and trends in order to create strategic, innovative customer enablement experiences that drive adoption, utilization, and value.
Lead the strategic design and execution of best-in-class enablement experiences for internal teams and partners to support customer activation during adoption and optimization.
Build relationships across the organization to understand customer enablement needs, gain buy-in on enablement plans, and deliver customized enablement experiences for each customer segment and phase of the journey.
Collaborate with Customer Success teams, including Customer Education and Engagement, to onboard and develop partner capabilities to successfully deliver customer implementations, projects, and consulting engagements.
Partner with Customer Education and Engagement teams to enable internal teams on new customer programs, processes and initiatives.
Continuously align enablement activities and communications to key company initiatives to connect employees to priorities.
Drive large-scale change initiatives internally and with partner services teams.
Develop measurement frameworks to evaluate and optimize enablement programs for highest priority business outcomes and personalized customer experiences.
Foster a supportive culture focused on team development, excellence and extraordinary customer experiences.
You have what it takes if you have...
5+ years leading teams with demonstrated success in engagement scores and encouraging individual development
5+ years in an enablement, organizational development or learning leadership role with demonstrated programmatic successes
5+ years in customer experience related roles with demonstrated strategic programmatic successes (i.e. Customer Engagement, Customer Success, Product Support, Services Delivery)
Deep knowledge of customer satisfaction and effort drivers
Exceptional skills at analyzing complex audience needs and data sets to design meaningful programs
Proven experience project managing broad multi-division teams to align around a common goal, clarify roles and operationalize highly complex organizational changes or programs
Proven ability to build collaborative, trusting cross-functional relationships with stakeholders to drive customer engagement and retention
Degree in Business Management, Human Resources, Organizational Behavior, or commensurate experience
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
At Cornerstone, we believe that everyone has the potential to change the world. Our mission is to help organizations develop extraordinary people who deliver extraordinary results. We enable this through solutions that help connect people to great companies, keep people in touch with essential skill building, and enable people to continuously develop into the greatest versions of themselves to bring real results to both individual careers and the overall business.
Are you ready to take on a role that will impact Cornerstone's global success? We're looking for an Associate Product Marketing Manager who is a storyteller and can nail the overall positioning and activation of our products to hit our revenue targets. As a remote position, you'll be able to work from wherever you feel most productive.
Reporting to a Director of Product Marketing, you will play a crucial role in driving the success of our products in the market. You will help partner to develop and execute strategic marketing plans to maximize product awareness, adoption, and revenue growth.
If you're ready to dive in and make a huge impact at Cornerstone, we want to hear from you.
In this role you will:
Market Research: Conduct thorough market research to understand customer needs, competitive landscape, and industry trends. Translate insights into actionable strategies.
Product Positioning: Define and refine the product positioning and messaging to effectively communicate the value proposition to target audiences.
Go-to-Market Strategy: Develop and implement comprehensive go-to-market strategies for new product launches and product updates, including pricing, distribution, and promotion plans.
Content Creation: Create compelling marketing collateral, including product guides, presentations, videos, and other content, to support sales and marketing efforts.
Sales Enablement: Collaborate closely with the sales team to provide them with the tools, training, and resources needed to sell products effectively.
Customer Insights: Gather and analyze customer feedback and data to continually refine product features and messaging.
Competitive Analysis: Monitor and analyze competitor products, strategies, and marketing efforts to identify opportunities and threats.
Cross-Functional Collaboration: Work closely with product development, sales, and marketing teams to align efforts and ensure a cohesive product strategy.
Performance Measurement: Establish and track key performance indicators (KPIs) to measure the success of marketing campaigns and product initiatives.
You've got what it takes if you have:
Bachelor's degree in marketing, business, or a related field (MBA is a plus).
Proven experience in product marketing or product management
Strong analytical skills with the ability to interpret data and make data-driven decisions.
Excellent written and verbal communication skills.
Creative thinker with the ability to develop innovative marketing strategies.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Team player who can collaborate effectively with cross-functional teams.
If you've got a background in learning, talent, or HCM software space, that's a huge plus!
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
An extra dose of awesome if you have...
Can collaborate with all levels of the organization and get buy-in from teammates, cross-functional partners, and senior leaders
Inspired to take -intelligent risks- to ensure we're delivering best in class content, tools, tips, and experiences to the field
Always looking to streamline workflows and create efficiencies
Able to work independently, but also excited to collaborate
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
We are seeking a successful software alliance professional to promote our state-of-the-art Talent Management Software Suite to our existing Technology partners. Ideal candidates will have a proven ability to work strategically with internal and partner field sales organizations in territory planning and deal-level activities to exceed revenue and demand generation quotas; have a strong understanding of the Human Capital Management marketplace and sound knowledge of HR and Talent Management solutions, Previous selling or alliances experience in this space and can manage the many different parts of the role: partner prospecting, creation and execution of joint GTM strategies, field sales support on partner related activities, management of Technology portfolio and continuous relationship building. This individual will be focused on optimizing our existing portfolio of Technology partners as well as establishing new partnerships to support the commercial business at Cornerstone.
In this role you will...
Develop and implement the go-to-market strategy with your assigned technology partners to drive awareness, engagement and pipeline
Source new business opportunities through/with your assigned partners
Develop relationships with both internal enterprise field organization and field organizations of our partners
Work in close collaboration with the Direct Sales and Account Management Teams to support partner opportunities
Work strategically with the Field Marketing specialists to develop territory marketing plans with each partner
Strong team collaboration- be part of a team that helps motivate and continuously challenges you to hit your professional goals.
Enable the effective referral of sales opportunities to and from partners; supporting the Company's sales efforts
Develop targets/indicators to measure success with key partners within territory
Achieve annual and quarterly revenue targets
Conduct virtual and live presentations around our solutions
Work cross-functionally with Product, Support and others, as needed, to support partner integrations, escalations, etc
Other sales and alliance related duties
Travel, as required and able, to partner events throughout the year
You are willing to take on additional responsibilities as needed
You've got what it takes if you have...
A bachelor's degree in Business, Marketing, Communications or equivalent years of working experience.
5 years in Alliances
Experience managing and supporting complex and very large national partners
Ability to quickly pivot and adapt in a changing environment.
Proven experience working in a team environment to achieve group goals.
Proven experience of translating marketplace opportunities into the value of partnering
Track record of exceeding company sales quotas
Aggressive, hard-working, persuasive, persistent, self-motivated, and productive. Strong drive to achieve results with minimal supervision
Excellent communication, analytical, presentation, time management and organizational skills.
Must be comfortable demonstrating software and speaking to technical and non-technical executives alike
Excellent conflict resolution skills
Experience using a CRM or contact management system like Salesforce.com and Microsoft Office
Strong drive to achieve results with minimal supervision
Openness and ability to be coached, passion for winning, persistence and determination
Aptitude for Technology, including using web-based software and internet tools
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
Consideration for privacy and security obligations
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
The Director of Customer Community is responsible for overseeing and optimizing the online community platform and its engagement initiatives. The Director will develop and execute strategies to foster a vibrant and inclusive online community, ultimately driving customer satisfaction, retention, and business growth. This role requires a combination of strategic thinking, community management expertise, and leadership skills to ensure the community platform's success and alignment with organizational goals.
In this role you will...
Strategy Development:Collaborate with leadership to establish the overall customer community strategy, goals, and targets. Develop and implement strategies to drive user engagement, promote community growth, and enhance community value.
Platform Management:Oversee the management of the online community platform team, including its technical infrastructure, features and functionality. Continuously evaluate and optimize platforms to ensure intuitive user experience and support ongoing community growth.
Community Engagement:Develop and execute engagement initiatives to foster a vibrant and active online community. Implement strategies to encourage meaningful interactions, facilitate knowledge sharing, and build strong relationships among community members.
Content Strategy:Work closely with internal product, sales, service, and marketing teams to develop a content strategy that aligns with customer needs and interests. Ensure the creation and delivery of high quality, relevant content that drives engagement and supports community objectives.
Community Guidelines and Policies:Establish and enforce community guidelines and policies to maintain and positive and respectful online environment. Regularly assess and update guidelines to address emerging needs and questions.
Performance Monitoring and Reporting:Track key community metrics, such as user activity, engagement rates and sentiment analysis. Provide regular reports to leadership highlighting community performance, trends, and opportunities for improvement.
Cross-Functional Collaboration:Collaborate with internal stakeholders, including marketing, customer success and product teams to align community initiatives with broader organizational strategies. Advocate for the customer community's needs and represent their interests in cross-functional discussions.
Industry Trends and Best Practices:Stay informed about the latest trends, technologies, and best practices in online community management. Apply industry insights to enhance the customer community platform, engagement strategies and overall community experience.
You have what it takes if you have...
Proven experience (5+ Years) in online community management, preferably in a leadership or strategic role
Strong understanding of community platforms, social media and online collaboration tools
Demonstrated ability to develop and execute community engagement strategies
Excellent communication skills, with the ability to engage and influence diverse audiences
Strategic thinker with the ability to translate organizational goals into actionable customer community initiatives
Analytical Mindset with the ability to leverage data and metrics to drive decision making
Strong leadership and management skills, with the ability to inspire and motivate through both formal and informal relationships
Knowledge of Talent Management industry trends, emerging technologies and best practices
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
