Company Detail

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ .

The primary objective for this work from home seasonal position is to provide access and registration support to Cengage customers utilizing digital solutions.

Essential Duties/Responsibilities

• Provide inbound, live support for customers using Cengage digital solutions.

• Utilize administrative tools and documentation to assist in the analysis of access and registration issues reported by customers.

• Identify issues with digital solutions and provide resolution. Also identify issues which require expert assistance and raise appropriately.

• Fully and accurately detail customer interactions using a ticketing system.

• When written communication to a customer is required, provide clear and accurate directions.

  Skill/Knowledge/Experience

  Required

• You are a high school graduate at minimum.

• Excellent oral and written communication skills.

• Self-motivated, detail-oriented, and organized.

• Proven understanding of Microsoft operating systems and Office suites is required,

• Proven understanding of Apple operating systems is highly preferred.

• Proven understanding of popular internet browsers is required.

• Proficiency in keyboarding.

  Preferred

• Customer support/service experience

• Call center experience

• Salesforce experience

  Work from Home Requirements

• A dedicated workspace free of noise and distractions.

• A cable or fiber optics broadband internet connection. A hard-wired Ethernet connection to the access point is preferred.

• A Windows computer or laptop with the Windows 10 Operating System or higher.

• Dual monitors are highly preferred.

• Firefox and Chrome are installed web browsers on your computer.

  Competencies

• Punctuality and ability to maintain a record of outstanding attendance.

• Able to balance multiple issues at one time.

• Ability to convey empathy when interacting with customers.

• Comfortable in dealing with ambiguous situations.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group

Job Description

Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/ . What You'll Do Here: We are seeking a CloudOps Engineer to develop solutions, lead projects, and provide consultative assistance to application teams in demonstrating automation and monitoring tools for continuous improvement of application infrastructure, provisioning, and monitoring. + Develop and implement CloudOps standard methodologies and assist them in engaging these processes + Continuously improve use of cloud monitoring tools. + Lead and collaborate with teams defining and implementing solutions with external and internal cloud services features such as auto-scaling, elastic load balancing, instance right-sizing, disaster recovery strategies, and tiered storage + Assist in development and implementation of security methodologies and initiatives at all levels of the cloud infrastructure + Act as second level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging third party tier-1 support organization + Work with application teams and our cloud services and SaaS providers for troubleshooting and problem solving + Refine and implement methods and solutions for supervising and controlling spend for platforms in the cloud + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, authoring, and development environments Skills you will need here: + Bachelor's degree in Computer Science or related field, or equivalent combination of education and recent, relevant work experience + 5+ years supporting customer facing systems/web applications + 2-5+ years working with Amazon Web Services (AWS) + Broad understanding and experience crafting and supporting Amazon Cloud services, processes, and hosting + Technical leadership level experience with monitoring and alert management tools including CloudWatch, LogicMonitor, AppNeta, DynaTrace, Splunk, OpsGenie + Expertise with RHEL and RHEL derived Linux Operating Systems; Apache & Tomcat web application environments; Puppet configuration management; CloudFormation and deployment automation tools and methods; hands on experience with AWS CLI, scripting in bash/shell, or python + Technical leadership experience in designing, building, maintaining, migrating, tuning, coordinating and supporting in sophisticated server environments, working collaboratively with applications, network and systems teams to resolve problems + Shown problem-solving and analytical skills and ability to translate business requirements into information systems solutions + Candidate will be required to supervise and complete projects on time and on budget About Cengage Group Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO_Policy_Statement_January_2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917. If you are a Colorado state resident, please email jobpostinginquiries@cengage.com to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Job Detail

• Company:
  Cengage Group