Company Detail

Job Description

_JOB SUMMARY _ Under supervision, the Reservation and Sales Activator Specialist provides excellent customer service to all potential guests, owners, and members that call into the National Marketing Call Center. This position also provides excellent customer service with all outbound calls to potential guests, owners, and members.

_ESSENTIAL JOB FUNCTIONS_ * Performs outbound sales calls to assist potential guests, owners, and members with activating reservations and confirming their arrival information. * With prior approval, utilizes Diamond Resorts' onsite portfolio for Marketing Stays. * Maintains a working knowledge of all resorts, and Company products and services as they related to marketing and the Company as a whole. * Updates reservations system with detailed notes regarding guest information and reservations that the agent is responsible for. * Processes payment for reservations. * Processes cancellations and reimburses payment when necessary. * Remains compliant with Payment Card Industry (PCI) and privacy standards. * Informs management of any escalated issues immediately while handling guest calls. * Learns and delivers a branded and scripted presentation and qualification pitch. Adheres to Company scripting standards when selling and reserving Company products. * Provides accurate and comprehensive answers to customer questions for all products and services provided by the Company. * Responsible for accurate data entry. * Responsible for saving packages for guests who are attempting to cancel. * Adheres to federal guidelines as they relate to the Do Not Call List and Consent To Call. * Follows training received on all Company software and computer programs. * Responsible for other clerical and analytical tasks as assigned. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No supervisory experience required.

_SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities.

_SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Maintains a typing proficiency at a rate of 35 words per minute. * Able to operate general office machinery, including computer, copy machine, fax machine, 10-key, etc. * Exemplary organizational skills. * Able to complete multiple tasks with both speed and proficiency. * Attention to detail. * Computer proficiency in Microsoft Word, Excel, and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions. * Basic math skills.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Call Center

Title: Reservation and Sales Activator Specialist

Location: Florida-Orlando

Requisition ID: SP-0000SX

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under direct supervision, the Facilities Technician I performs general facilities duties.

_ESSENTIAL JOB FUNCTIONS_ * Completes work orders and room calls. * Responds to room calls and questions from members, owners, and guests. * Prepares areas and performs general and preventative maintenance work. * Fabricates and repairs structures. * Completes log on work performed, as directed. * Refurbishes or remodels rooms. * Store chemicals and supplies in accordance with the Company safety policy. * Paints walls, doors, ceiling, etc. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * _EXPERIENCE_ * No previous experience required. * No prior supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * No licenses or certifications required. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Ability to operate machine/power tools to perform duties. * Excellent customer service skills. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities./

Job: *Maintenance

Title: Facilities Technician I @ Greensprings Vacation Resort

Location: Virginia-Williamsburg

Requisition ID: GVR000042

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under general supervision, the Painter I performs interior and exterior painting, to include preparing surfaces and affected areas.

_ESSENTIAL JOB FUNCTIONS_ * Completes work orders for interior and exterior painting, using brushes, spray gun or rollers. * Prepares area for painting, such as moving or covering furniture and fixtures, taping, and laying down drop clothes. * Selects premixed paints or mixes own paint. * Inventories paint equipment and supplies. * Stores paint and related chemicals in accordance with the Company safety policies. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * _EXPERIENCE_ * A minimum of six (6) months of experience in professional painting or related experience required. * No prior supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities.

_LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Excellent customer service skills. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities./

Job: *Maintenance

Title: Painter (Maintenance) @ Greensprings Vacation Resort

Location: Virginia-Williamsburg

Requisition ID: GVR000041

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.

_ESSENTIAL JOB FUNCTIONS_ * Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. * Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information). * Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions. * Follow through on member, owner, and guest requests and/or concerns in a timely manner. * Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages). * Compute billing charges, collect payments and provide change. * Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry). * Answer the telephone with proper etiquette and transfer calls accordingly. * Communicate with all internal departments including PBX, housekeeping, engineering, and security. * Complete Front Desk Agent checklist daily. * Reconcile end of the day shift report. * Maintain necessary hard copies of paperwork of all daily operations and file. * Complete special projects, stocking, list items to be ordered, and daily bucket checks. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No prior supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Computer proficiency in Microsoft Word, Excel and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to change. * Recognizes an emergency situation and take appropriate action. * Able to establish and maintain a cooperative working relation. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Front Desk

Title: Front Desk Agent @ Boardwalk Resort and Villas

Location: Virginia-Virginia Beach

Requisition ID: BRV000047

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions.

_ESSENTIAL JOB FUNCTIONS_ * Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. * Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information). * Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions. * Follow through on member, owner, and guest requests and/or concerns in a timely manner. * Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages). * Compute billing charges, collect payments and provide change. * Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry). * Answer the telephone with proper etiquette and transfer calls accordingly. * Communicate with all internal departments including PBX, housekeeping, engineering, and security. * Complete Front Desk Agent checklist daily. * Reconcile end of the day shift report. * Maintain necessary hard copies of paperwork of all daily operations and file. * Complete special projects, stocking, list items to be ordered, and daily bucket checks. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No prior supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Computer proficiency in Microsoft Word, Excel and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to change. * Recognizes an emergency situation and take appropriate action. * Able to establish and maintain a cooperative working relation. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities./

Job: *Front Desk

Title: Front Desk Agent @ Charter Club Resort of Naples Bay

Location: Florida-Naples

Requisition ID: CCN00000N

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under general direction, the Facilities Supervisor supervises, coordinates, and performs facilities tasks and duties.

_ESSENTIAL JOB FUNCTIONS_ * Prepares schedules for work to be performed. * Resolves member, owner, and guest complaints regarding facilities issues. * Evaluates work of subordinates. * Assigns work to be performed. * Follows up on assigned work and reports to management. * Ensures that departmental policies and procedures are followed. * Critiques all work tasks directly assigned. * Monitors supply inventory. * Requisitions tools, equipment, and supplies through management. * Maintains pools and spas to required standards. * Performs duties of subordinates. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * A minimum of three (3) years of experience in facilities, maintenance, or related field is required. * A minimum of one (1) year of supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ This position provides immediate supervision to direct reports. Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity, A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes as assigned. May be responsible for assigning work to direct reports, reviewing the results in accordance to policies and procedures, and providing recommendations to management.

_LICENSE & CERTIFICATIONS_ * Universal Environmental Protection Agency (EPA) Certification. * Certified Pool Operator (CPO) Certification. * OSHA 30. * Driver's License (commercial) - must be state-specific. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Computer proficiency in Microsoft Word, Excel and Outlook. * Ability to interpret and create policies, procedures and manuals. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Maintenance

Title: Facilities Supervisor (Maintenance) @ Sedona Summit

Location: Arizona-Sedona

Requisition ID: SST0000A2

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under direct supervision, the Facilities Technician I performs general facilities duties.

_ESSENTIAL JOB FUNCTIONS_ * Completes work orders and room calls. * Responds to room calls and questions from members, owners, and guests. * Prepares areas and performs general and preventative maintenance work. * Fabricates and repairs structures. * Completes log on work performed, as directed. * Refurbishes or remodels rooms. * Store chemicals and supplies in accordance with the Company safety policy. * Paints walls, doors, ceiling, etc. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * _EXPERIENCE_ * No previous experience required. * No prior supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * No licenses or certifications required. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Ability to operate machine/power tools to perform duties. * Excellent customer service skills. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Maintenance

Title: Facilities Technician I (Maintenance) @ Sedona Summit

Location: Arizona-Sedona

Requisition ID: SST0000A3

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under general direction, the Assistant Front Office Manager assist the management team with overseeing daily operations of the Front Desk and Reservations while delegating and assigning projects to Front Desk Managers, Assistant Front Desk Managers, Front Desk Agents, and Reservations team.

_ESSENTIAL JOB FUNCTIONS_ * Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. * Effectively handle incidents and guests concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues. * Comply with corporate initiatives and policies including quality assurance initiatives. * Assist Front Office Manager/Director with managing resort inventory. * Implement staff incentives for team members who go beyond expectations to reach departmental goals. * Assists with adjustments in departmental policies and procedures. * Serves as department manager in the absence of Front Office Manager/Director. * Able to perform all job functions of Front Desk Manager, Assistant Front Desk Manager, and Front Desk Agent. * Perform quality assurance audit checklist quarterly for the Assistant Front Desk Managers and the Front Desk Agents. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * A minimum of one (1) year of experience in the customer service field required. * A minimum of six (6) months of supervisory experience in the customer service field required. _SUPERVISORY RESPONSIBILITIES_ This position provides immediate supervision to direct reports. Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

_LICENSE & CERTIFICATIONS_ * This position does not include any licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Computer proficiency in Microsoft Word, Excel and Outlook. * Understand how to develop and implement business strategies. * Ability to interpret and create policies, procedures and manuals. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Ability to interpret and create spreadsheets. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Competent in public speaking. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Front Desk

Title: Assistant Front Office Manager @ Ridge on Sedona

Location: Arizona-Sedona

Requisition ID: ROS0000BX

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under direct supervision, the Facility Technician II performs general facility duties.

_ESSENTIAL JOB FUNCTIONS_ * Repairs boilers, plumbing, pumps, exhaust fans, and HVAC equipment. * Completes maintenance and facilities tasks from work orders. * Visually inspect and test machinery and equipment. * Dismantle defective machines and equipment and install new components. * Install and repair electrical apparatuses, such as transformers, wiring, and electrical components of machinery and equipment. * Repair and maintain physical structure of establishment. * Set up and operate machine tools, such as grinder and drills to repair and fabricate machine parts. * Provide customer service to fellow team members, members, owners, and guests. * Respond to calls and questions from members, owners, and guests. * Conduct proper building rounds and maintain proper records and documentation. * Clean and maintain pools, spas, and water features as directed or tasked. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School diploma or equivalent. _EXPERIENCE_ * A minimum of one (1) year of experience in facilities, maintenance, or related field is required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * Driver's License (non-commercial) - must be state specific. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Excellent customer service skills. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Maintenance

Title: Facilities Technician II (Maintenance) @ Cedar Breaks Lodge and Spa

Location: Utah-Brian Head

Requisition ID: CBL00005R

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ The Senior Security Manager plans, directs, and coordinates activities relating to the protection, safeguarding, and security of the Company assets, team members, owners, and guests.

_ESSENTIAL JOB FUNCTIONS_ * Responsible for ensuring that proper security coverage exists at all times. * Responsible for ensuring the property is guarded against fire, theft, vandalism, and illegal entry. * Responsible for knowing and practicing safety, fire, and emergency procedures. * Ensures safety/fire inspections are performed. * Conducts training and coordination concerning the Company's policies, procedures, and emergency response plan. * Responsible for tracking and investigating internal and external losses and will provide accurate and timely investigative reports to corporate and management. * Reviews incident reports to ensure that they are completed in a timely manner and written in a clear and concise format. * Administers the resort's safety committee and will ensure that regularly scheduled meetings are held, as well as, the deficiencies are noted and corrected. * Responsible for coordinating repairs, maintenance or projects regarding the resort's security or safety equipment with outside vendors or contractors. * Responsible to manage departmental budget. * Authorizes and plans Security activities and schedules. * Reviews, revises and updates security policies or procedures as they become necessary, or as instructed by management. * Responsible for responding to member, owner, or guest issues in a timely manner. * Ensures availability 24 hours a day in the event of an emergency. * Responsible for tracking and submitting resort security statistics to the regional security director, or their designee, annually. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * A minimum of three (3) years of experience in the Security field required. * A minimum of two (2) years of supervisory experience in the Security field required. _SUPERVISORY RESPONSIBILITIES_ This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. Specific supervisory duties include, but are not limited to the following: * Determines and creates policies, procedures and manuals for direct reports. * Establishes objectives and goals for the team; plans, organizes and manages work flow. * Assigns, monitors, and reviews work; evaluates direct report's performance. * Recruit, interview, train, discipline, and terminate direct reports. * Orientate and train direct reports * Approves time records and time off requests; submits payroll for direct reports. * Investigates and resolves concerns and complaints. * Provide assistance and support; maintains a positive and professional working environment. _LICENSE & CERTIFICATIONS_ * OSHA-30 Hour Occupational Safety and Health Certificate. * CPR/AED Certification (Adult, Infant, and Child Rescue). * Driver's License (non-commercial) - must be state specific. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: * Computer proficiency in Microsoft Word, Excel and Outlook. * Ability to interpret and create policies, procedures and manuals. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Ability to interpret and create spreadsheets. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Competent in public speaking. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities./

Job: *Security

Title: Senior Security Manager @ Greensprings Vacation Resort

Location: Virginia-Williamsburg

Requisition ID: GVR00003X

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under direct supervision, the Facilities Technician I performs general facilities duties.

_ESSENTIAL JOB FUNCTIONS_ * Completes work orders and room calls. * Responds to room calls and questions from members, owners, and guests. * Prepares areas and performs general and preventative maintenance work. * Fabricates and repairs structures. * Completes log on work performed, as directed. * Refurbishes or remodels rooms. * Store chemicals and supplies in accordance with the Company safety policy. * Paints walls, doors, ceiling, etc. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * _EXPERIENCE_ * No previous experience required. * No prior supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * No licenses or certifications required. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Ability to operate machine/power tools to perform duties. * Excellent customer service skills. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Maintenance

Title: Facilities Technician I (Maintenance) @ Sunrise Ridge

Location: Tennessee-Pigeon Forge

Requisition ID: SR-000080

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY _ Under supervision, theTour Guideis responsible for direct sales of vacation ownership products in a professional and ethical manner through a structured sales presentation.

_ESSENTIAL JOB FUNCTIONS_ * Sells vacation ownership packages in a professional and ethical manner. * Maintains a professional relationship with members, owners, and guests to develop trust and commitment towards the Company and for the product. * Works within established pricing, FDI costs and present vacation ownership package options in accordance with specified guidelines and as directed by management. * Encourages participation in the Company's member, owner, and guest referral program. * Follows up with owners and members after the sale, based on established policies and procedures. * Accountable for meeting acceptable tour-to-sale ratio (VPG). * Responsible for completing all required Company trainings and compliance courses as assigned. * Adhere to Company standards and maintains compliance with all policies and procedures. * Perform other related duties as assigned. _EDUCATION_ * High school diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the ability to understand and follow both oral and written instruction as well as have knowledge of and properly use Standard English and follow office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Ability to conduct oneself in a professional, ethical and unbiased manner at all times. * Able to clearly explain the product and sales contract. * Computer proficiency in Microsoft Word, Excel, and Outlook. * Ability to operate general office machinery (i.e. computer, copy machine, fax machine, etc.) * Excellent customer service skills. * Excellent time management skills, including the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Able to effectively perform job duties with frequent interruptions and/or distractions. * Able to establish and maintain cooperative working relationships with internal and external Customers. * Ability to speak competently and confidently in a public setting. * Basic math skills.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Sales and Marketing

Title: Tour Guide

Location: Florida-Daytona Beach

Requisition ID: DBR00009M

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_

The Contracts Specialist generates legal documents (contracts) for all vacation ownership sales and performs related tasks required to complete the transaction in an expedient manner. The Specialist prepares and helps facilitate the contract for recordation as directed, and fields any questions from the sales team.

_ESSENTIAL JOB FUNCTIONS_ * Review purchase proposals for accuracy and legibility. * Perform data entry on legal contracts between the company and its clients, to include incentive letter preparation and processing down payments. * Retrieve credit, loan and account history of prospective clients. * Review contracts for accuracy (i.e., signatures, address, financing, etc.). * Review contracts created by fellow team members for quality assurance and accuracy as needed. * Follow up with sales sites for corrections and recording errors. * Prepare contracts for recordation by making copies and creating packs for distribution. * Copy purchase proposals, club documents, etc. and transmit to appropriate departments. * Track, monitor and transmit money from sales, cash outs, etc. Includes deposit transmittals. * Reconcile daily batch transactions. * Prepare opening and closing reports and distribute to the appropriate personnel. * Maintain various sales and/or marketing logs. * Maintain the Atlas database for accuracy on marketing personnel. * Support the sales sites as necessary to complete paperwork for contracts generated. * Assist Sales and Verification departments regarding owner-related issues at point of sale or after. * Communicate with sales sites and corporate departments via email and telephone. * Answer telephones, file documents and perform other general clerical duties. * Perform miscellaneous data entry and document preparation in support of other departments. * Provide superior customer service in accordance with the Company DRIven to Excellence standards. * Consistently practice We Love to Say YesR and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects. * Operate office machinery (i.e., computer, copy machine, fax machine). * Enter owner referrals into the system, and track referrals. * Completes all required company trainings and compliance courses as assigned. * Adheres to company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Contracts and/or financial knowledge and experience. * Basic mathematical skills, including the ability to calculate percentages. * Ability to type 35 words per minute. * Ability to read, analyze and interpret common technical journals, financial reports, professional journals and/or government regulations. * Ability to handle very stressful situations. * Excellent interpersonal and communication skills. * Detail oriented. * Computer proficiency in Microsoft Word, Excel and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions. * Basic - Intermediate - Advanced math skills.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Client Services

Title: Contracts Specialist (Data Entry)

Location: Virginia-Virginia Beach

Requisition ID: DC-00005T

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under general direction, the Front Office Manager oversees the daily operation of the Front Office to include Front Desk, Night Audit, and all customer service and reservation support functions.

_ESSENTIAL JOB FUNCTIONS_ * Manage day to day operations of the Front Office. * Ensure quality assurance standards of hospitality are provided to all guests and visitors on property and/or via telephone. * Responsible for actively building and retaining member, owner, and guest relations and acting as a mentor to team members in order to provide superior customer service. * Exercise independent judgment in addressing and resolving internal and external service complaints. * Work closely with corporate and club reservation on yield management, rental and club programs, relocations, and all resort room metrics. * Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents. * Perform property and room inspections. * Schedule and conduct staff meetings. * Create, control and review departmental budgets, cash banks, petty cash, room rates, and expenditures at the resort level. * Complete bi-weekly payroll. * Implement staff incentives for team members who go beyond expectations to reach departmental goals. * Serve as manager on duty in the absence of the General manager or Director of Operations. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * A minimum of two (2) years of experience required. * A minimum of one (1) year of supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ This position spends the majority of the time (50% or more) achieving organization objectives, often through the coordinate achievements of subordinate staff. A portion of the time may be spent performing individual tasks related similar to those performed by direct reports, but primary duties are supervisory or organizational-goal related. Analyzes and resolves problems, determines work techniques, monitors for regulatory compliance, maintains production, interprets and creates policies, and demonstrates solid subject matter knowledge. Establishes departmental goals and objectives, functions with independence, and makes decisions on matters of significant importance. Manages human, financial, and/or physical resources; proactively assesses risk to establish systems and procedures to protect organizational assets. Exercises judgment within defined procedures and policies to determine appropriate action; develops systems to ensure subordinates adhere to policies and procedures in compliance with organizational goals and objectives. Specific supervisory duties include, but are not limited to the following: * Establishes objectives and goals for the team; plans, organizes and manages work flow. * Assigns, monitors, and reviews work; evaluates direct report's performance. * Recruit, interview, train, discipline, and terminate direct reports. * Orientate and train direct reports * Approves time records and time off requests; submits payroll for direct reports. * Investigates and resolves concerns and complaints. * Provide assistance and support; maintains a positive and professional working environment. * Approves time records and time off requests; submits payroll for direct reports. _LICENSE & CERTIFICATIONS_ * This position does not require any licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: * Computer proficiency in Microsoft Word, Excel and Outlook. * Understand how to develop and implement business strategies. * Ability to interpret and create policies, procedures and manuals. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Ability to interpret and create spreadsheets. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Competent in public speaking. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities./

Job: *Front Desk

Title: Front Office Manager

Location: Nevada-Las Vegas

Requisition ID: DPR000043

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under general supervision, the Lead Lifeguard directs and coordinates the daily operation of the lifeguards and their rotations in the pool and spa area(s).

_ESSENTIAL JOB FUNCTIONS_ * Enforces all company, state and federal policies, rules, and regulations. * Ensures the safety of members, owners, and guests at the pool and surrounding areas. * Recognizes and respond to emergency situations. * Ensures the cleanliness of the pool and surrounding area is being maintained to company standards. * Inspects the pool and surrounding areas, reporting any unsafe conditions to management. * Completes daily, weekly, monthly and any other records and reports as directed by management. * Stores chemicals and supplies in accordance with company, federal, and state policies and procedures. * Assists the management team in conducting In-Service training classes. * Performs duties of subordinate team members. * Responds to calls and questions from members, owners, guests, and other departments. * Assists with team schedule as assigned by management. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_

This position provides immediate supervision to direct reports. Oversee and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

_LICENSE & CERTIFICATIONS_ * CPR/AED Certification (Adult, Infant, and Child Rescue). * Professional Lifeguard Training Certification. * First Aid Certification. _SKILLS & ABILITIES_

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Ability to swim, perform water activities and rescues. * Excellent customer service skills. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities/

Job: *Aquatics/Pool

Title: Lead Lifeguard @ Cancun Resort

Location: Nevada-Las Vegas

Requisition ID: CR-0000HF

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY _ Under supervision, the Sampler Agent is responsible for direct sales of the Company's sampler package (exit program) in a professional and ethical manner through a structured sales presentation which includes an exit survey conducted on all applicable tours that did not purchase the vacation ownership program during their scheduled tour.

_ESSENTIAL JOB FUNCTIONS_ * Sell sampler packages to non-buying guests (tours) in a professional and ethical manner. * Present appropriate pricing and options in accordance with specified guidelines and as directed by management. * Follow all approved sales closing procedures and complete all appropriate new trial program documentation as required. * Accountable for meeting acceptable tour-to-sale ratio (VPG). * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High school diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Ability to conduct oneself on a professional and unbiased manner at all times. * Able to clearly explain the product and sales contract. * Operate general office machinery (i.e. computer, copy machine, fax machine, etc.) * Computer proficiency in Microsoft Word, Excel, and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Able to establish and maintain cooperative working relationships with internal and external customers. * Ability to speak competently and confidently in a public setting. * Basic math skills.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Sales and Marketing

Title: Sampler Agent

Location: Nevada-Las Vegas

Requisition ID: PT-0000ME

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under general direction, the Laundry Attendant processes linens and fabrics, including the washing, sorting, drying, transporting, organizing, folding, counting, and weighing.

_ESSENTIAL JOB FUNCTIONS_ * Operates mechanical equipment to include: folder, washers, dryers, and steam press. * Inspect linen and terry products during production. * Cleans work area and laundry equipment as assigned. * Completes laundry production tasks as assigned to include: washing, sorting, drying, transporting, organizing, folding, counting, and weighing. * Work additional shifts as required. * Wear uniform and name tag provided while on property. * Reports any safety issues to the supervisor/manager. * Reports any equipment malfunctions to the supervisor/manager. * Completes all required Company training/compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * A minimum of six (6) months of experience in the hospitality/cleaning field is required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include, but are not limited to the following: * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and take appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Housekeeping/Laundry

Title: Laundry Attendant (Housekeeping) @ Polo Towers

Location: Nevada-Las Vegas

Requisition ID: PT-0000MH

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY _ Under direct supervision, the Diamond Dream Holiday Agent is responsible to book incentive packages provided during the time of sale or upgrade while also providing administrative support for the program. _ESSENTIAL JOB FUNCTIONS_ * Schedules Diamond Dream Holiday packages. * Educates and answers questions and inquiries related to the package. * Verifies the Diamond Dream Holiday Package and the bonus points awarded. * Reviews contingency requirements before booking. * Acquires and retains a working knowledge of all resorts, products, and services as they relate to the program and to the Company as a whole. * Performs roles and meets performance matrix of Planning Agent, Fulfillment Agent, and Inbound Agent. * Maintains a show percentage of at least 93% of all appointments scheduled. Must book five (5) appointments (direct transfer or future appointments) per day. Must make a minimum of fifteen (15) presentation calls per day. Book complete reservations (if approved) and will be expected to fulfill three (3) per day. A blend of both is appropriate. * Fulfills three (3) reservations per day from inbound calls, direct transfers and/or appointments. * Responsible for answering inbound inquiries related to the Diamond Dream Holiday Program and transferring member who are ready to book their Diamond Dream Holiday. * Call connection/waiting time blended at 66%, pause time 16%, after call work 13%, and a system pause of 5%. * Responsible for understanding and adhering to all cost budgets provided. * Adheres to federal guidelines as they relate to the -Do Not Call- list and Consent to Call. * Maintains compliance of timekeeping and attendance records and policies. * Completes all required Company trainings and compliance courses as assigned. * Adheres to Company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Ability to be flexible with schedule and working hours, including evenings and weekends. * Documented ability to type with a proficiency at a rate of 35 words per minute. * Ability to operate general office machinery (i.e. phone, computer, copy machine, fax machine, 10-key). * Ability to apply training received on programs such as Internet Explorer, Clarity and i3. * Computer proficiency in Microsoft Word, Excel, Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Able to establish and maintain a cooperative working relation. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions. * Basic math skills.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities. /

Job: *Call Center

Title: Diamond Dream Holiday Agents (Call Center)

Location: Nevada-Las Vegas

Requisition ID: CC-00011S

Job Detail

• Company:
  Diamond Resorts International

Job Description

_JOB SUMMARY_ Under general supervision the Suite Attendant is responsible for cleaning the suite interior and immediate areas to include patio, balcony and/or deck of the assigned suite in accordance with company policies and procedures, federal, state, and local authority guidelines ensuring a clean, sanitary and inviting suite for the guest.

_ESSENTIAL JOB FUNCTIONS_ * Remove all bed linens, terry, and trash upon checkout. * Clean bathroom(s), bedroom(s), parlor(s), living rooms and kitchenettes. * Make bed(s) with clean linen. * Replace used terry in bathroom(s). * Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen. * Replace any damaged, torn or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed. * Replace shower curtain if stained, damaged or discolored. * Turn on lights to confirm correct light bulb wattage and ensure lights are in working order. * Vacuum and spot clean carpets and flooring. * Vacuum all upholstered furniture and dust all furniture, fixtures and pictures. * Immediately secure any lost & found items and turns them in to Security and/or management. * Report any maintenance deficiencies. * Ensure confidentiality and security of all suites. * Provide assistance to other team members, as needed or requested. * Provide assistance to members, owners, and guest to address questions, requests, or concerns; escalates concerns to management as needed. * Completes all required company training and compliance courses, as assigned. * Adheres to company standards and maintains compliance with all policies and procedures. * Performs other related duties as assigned. _EDUCATION_ * High School Diploma or equivalent. _EXPERIENCE_ * No prior experience or training required. * No supervisory experience required. _SUPERVISORY RESPONSIBILITIES_ * This position does not include any supervisory responsibilities. _LICENSE & CERTIFICATIONS_ * This position does not require licenses or certifications. _SKILLS & ABILITIES_ This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following: * Excellent customer service skills. * Ability to take initiative and effectively adapt to changes. * Recognizes and emergency situation and take appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use sound judgment; work independently, with minimal supervision. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

_ADDITIONAL INFORMATION_

/Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at Diamond Resorts you will be an applicant of Diamond Resorts International, a subsidiary of HGV. If you accept an offer, you will be an employee of Diamond Resorts International, a subsidiary of HGV. A transition to Hilton Grand Vacations will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, you will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities./

Job: *Housekeeping/Laundry

Title: Suite Attendant (Housekeeper) @ VCA South Bend Chapter

Location: Indiana-Mishawaka

Requisition ID: SB-00002M

Job Detail

• Company:
  Diamond Resorts International