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MICRO MARKET ASSOCIATE - Navy Exchange Services (NEX)
Posted: Nov 07, 2023 03:25
INDIAN HEAD, MD
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Title: MICRO MARKET ASSOCIATE Location: United States-Maryland-Indian Head Job Number: 230004CW Description- External - Maintains Exchange owned machines and Micro markets daily. Inspects, replenishes products to include, but not limited to an assortment of various products such as sandwiches, cakes, pies, popcorn, salads, fruits, pastry, sodas, yogurt, laundry detergent, etc. Ensures dates regarding product shelflife for perishable items are adhered to, (e.g. documents the removal of expired food per the expiration dates of all food items, sanitizes areas, etc.) and that foods are not spoiled; removes aged foods or other merchandise from machines and or micro market. - Greets, and engages customers in conversation for purposes of providing sales related assistance and opinion regarding available or sought after. Assists customers in the selection of merchandise, and suggests additional items to complement the customer's selections. - Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of sales goals, etc. - Sets up and maintains prices and all Exchange branded visual programs in micro markets and where applicable, machines on items being sold; maintains a current price list for products/merchandise sold in the micro market. - Ensures the micro market is maintained in clean and orderly manner; sweeps, mops floors, cleans counter-tops, wipes down coolers and empties trash cans. - Responsible for assisting with resetting merchandise in the micro market at least annually to ensure all merchandise standards are adhered to, such as product adjacencies, branding, and placement. - Responsible for laptop/tablet, scanner, handheld and/or other electronic devices needed to perform the inventory, receiving and ordering within the micro market. - Assists in relocating and installing new machines at locations; cleans interior and exterior using appropriate cleaning solutions. Makes settings and adjustments on food dispensing, liquid dispensing and coin changer units. - Collects money from vending machines, micro market kiosks, or other miscellaneous machines at locations according to established schedule. As required, accompanies vending contractors, verifying cash taken from vendor owned machines. Ensures all information recorded during machine servicing is collected via computerized hand held devices, and manually records counts of products, and prepares Vending Machines Cash Collection Slip (SS/411) by date, type of machine, name of attendant and cash meter readings for micro market locations not fully automated. Clears coin jams and makes refunds at designated locations as required. - Responsible for inventory control, to include micro markets, trucks, routes, etc. in both the vending and micro market systems. - Collects turn-in money bags daily from Cash Handling Clerks; counts and verifies cash receipt, prepares Daily Cash Receipt (SS/120) and arranges for deposit in accordance with established procedures. Receives bills from Cash Handling Clerk and purchases coins from Cashier's Cage Navy Exchange. - Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting other vending team members to the maximum extent possible. - Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points. Communicates product-related information to customers knowledgeably and legibly. - Operates motor vehicle throughout the geographical area in connection with duties performed. Loads and unloads merchandise by hand or dolly; insures that merchandise is protected from damage or bad weather. Prepares and maintains Daily Trip Report of all trips made. - Adheres to and/or coordinates preventive maintenance schedule (i.e. oil change, tune up, brakes, etc.) with designated NEX personnel accordingly. Ensures to maintain proper level of fuel during the operation of the vehicle, and retains all receipt regarding refueling and/or maintenance. Ensures interior of the vehicle is clean and free of all debris, and returned to designated parking area at end of work day. Performs other related duties assigned. PHYSICAL EFFORT : Regularly lifts and transports moderately heavy objects weighing up to 40 lbs. occasionally handles heavier items with assistance or with material handling equipment. Regular walking, bending, and reaching are required. WORKING CONDITIONS: Work is performed both inside and outside. Incumbent is occasionally exposed to bad weather conditions while loading and unloading vehicle. Drives in all types of bad weather and is subject to cuts or bruises. JOB REQUIREMENTS: 1. Must possess a valid state driver's license or a valid commercial driver's license (CDL). 2. Must possess the knowledge and skills necessary to operate a motor vehicle safely. 3. Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.). 4. Pass the GSA defensive driving course. Qualifications: Qualifications- External GENERAL EXPERIENCE: One year progressive responsible clerical, office or retail sales work of any kind in which the applicant has demonstrated the ability to interact with customers. OR SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE: Half-year of academic study above the high school level may be substituted for each 6 months of general experience requirement. AND SPECIALIZED EXPERIENCE: One year of progressively responsible experience that provides the applicant with knowledge and skills in the fundamentals of retail to include (retail sales, services, vending, store operations, and warehouse etc.) Physical Requirements: Frequently stands, walks, and lifts moderately heavy objects weighing up to 40 lbs. Requirements: - Must possess a valid state driver's license. - Must possess the knowledge and skills necessary to operate a motor vehicle safely. - Must be able to pass appropriate background checks needed for the specific area of responsibility (e.g. Federal, DOD, Security Clearance, etc.) - Must Pass the GSA defensive driving course.



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(NEX LITTLE CREEK) - SPECIALTY SALES ASSOCIATE - UNIFORMS - Navy Exchange Services (NEX)
Posted: Nov 07, 2023 03:24
VIRGINIA BEACH, VA
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Title: (NEX LITTLE CREEK) - SPECIALTY SALES ASSOCIATE - UNIFORMS Location: United States-Virginia-Virginia Beach Job Number: 2300044Z Job Summary: As a Specialty Sales Associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge, you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, and the STAR card. Provide premier customer service Cooperate and build positive, inclusive, and respectful relationships. Take accountability for your own actions and outcomes. Uses specific knowledge to demonstrate product features and provide comparisons with similar products. When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Organization - Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. Make suggestions to customer on latest trends and current promotions based on customer's individual needs. Upselling products. Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. Using a Point-of-Sales system processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including; counting money and returning accurate amounts to customer. Completing various forms of paperwork, reports, and reconciliation. May handle special order merchandise requests including; ordering, tracking, and providing updates to customer. Inventory - Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS - Product Knowledge - In depth technical knowledge of how products work, warranties, and ability to compare products by features. Experience - 1 to 2 years of Retail or relevant work experience required, 6 months of product specific experience required. Communication Skills - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as; safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as; addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages and ratios. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative, independent of direct supervision. Ability to understand and problem solve customer needs. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include; close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic, friendly, and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include; early mornings, evenings, weekends, and holidays. This position is represented by the American Federation of Government Employees Local 22 Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales, store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school, or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.



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GUEST SERVICE REPRESENTATIVE II (NIGHT AUDITOR) RECRUITMENT INCENTIVE $850 - Navy Exchange Services (NEX)
Posted: Nov 05, 2023 03:40
GREAT LAKES, IL
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Title: GUEST SERVICE REPRESENTATIVE II (NIGHT AUDITOR) RECRUITMENT INCENTIVE $850 Location: United States-Illinois-Great Lakes Job Number: 230004DS Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions - Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. - Greets and welcomes guests upon sight always maintaining outstanding guest relations. - Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. - Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. - Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. - Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. - Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. - Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. - Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. - May be required to retrieve Lost and Found items and contact guests regarding lost or found items. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. - Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. - Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. - May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. - Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. - Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. - Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. - May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - May be required to assist in laundry facility and issue deliver supplies to guests. - May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. - Will be required to work all shifts including weekends and holidays as scheduled. - May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. - May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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MERCHANDISER - Watches + Jewelry - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
VIRGINIA BEACH, VA
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Title: MERCHANDISER - Watches + Jewelry Location: United States-Virginia-Virginia Beach Job Number: 230004C9 Job Summary: Performs routine administrative functions related to Buying functions for designated departments under Centralized Procurement. Serves in developmental capacity for a Mechandiser NF-3 position. Duties and Responsibilities: Places purchase orders of basic forecasted repetitive and standing purchase order programs. Checks basic stock assortment for additions and deletions initiates interstore transfers returns merchandise to warehouse and overstocked merchandise to vendors. - Assists in the preparation and implementation of model stock plans and seasonal buying plans. Prepares historical analysis of various aspects of the merchandise required in developing buying plans and making commitments. - Responds to inquiries from field Exchanges vendors etc. Works closely with NEXCOM departments vendors field Exchanges etc. to facilitate flow of information regarding changes to stock assortments merchandise availability sales events substitutions vendor support etc. Ensures that Navy Exchanges are provided with complete merchandising information pertinent to assigned departments or merchandise classifications. Prepares bulletins including the master stock assortment list for each selling location. - Assigns style numbers to line items procured and maintains UPC files. - Assists in the preparation of advertising sheets coop forms worksheets secures samples and performs other related duties as needed in conjunction with all corporate promotional events. Assists in developing vendor produced inserts flyers to tie-in with major promotional events. - Participate in retail marketing meetings merchandise clinics functional training courses for department s assigned as required. - Keeps abreast of current industry market trends for assigned department s by receiving trade publications market offerings and information from the commercial sector. - Works under close supervision. - Performs other related duties as assigned Qualifications: GENERAL EXPERIENCE 1 year experience in which applicant demonstrated the ability to perform clerical duties required. AND SPECIALIZED EXPERIENCE 1 year experience in which the applicant has gained knowledge of the regulations and procedures of one or more areas of a procurement system. SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for general experience. Substitution of additional education for specialized experience must include 6 semester hours in business subjects such as marketing accounting purchasing economics or other directly related courses.



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PRICING SPECIALIST (Full Time w/Benefits) - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
ORLANDO, FL
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Title: PRICING SPECIALIST (Full Time w/Benefits) Location: United States-Florida-Orlando Job Number: 230004CK This is a Full-Time position, which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary: BRIEF SUMMARY Assists the buyer in maintaining local pricing. Develops and maintains a variety of retail statistical data utilized to ensure a competitive market. Prepares reports and participates in analysis or retail merchandise. Duties and Responsibilities: Coordinates and maintains local pricing files and UPC files for worldwide Exchanges. Develops retail markups prices as directed for items of retail merchandise in assigned department s classifications. - Oversees the work of the clerical support staff in all phases of the pricing function. Ensures the process is accomplished in a timely and accurate manner. Plans and schedules the flow of work within the work group. - Assists in reviewing and monitoring profits of resale activities and Distribution Centers for assigned departments to ensure compliance with policies and procedures. - Analyzes mechanized management reports to identify incorrect pricing markdowns etc. Takes necessary action to resolve discrepancies. Applies judgment and experience in making decisions. - Performs other related duties as assigned. - Works under the supervision of the Buyer. Establishes priorities and indicates the scope of assignments. Carries out responsibilities with a high degree of independence and exercises judgment and initiative in making decisions and commitments. Regular review is received only in non-routine matters or in connection with special projects which may be assigned. Is expected to carry out regular work independently and with limited review by supervisor. Qualifications: PRICING SPECIALIST



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MAINTENANCE WORKER (Part-Time w/Benefits) - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
ORLANDO, FL
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Title: MAINTENANCE WORKER (Part-Time w/Benefits) Location: United States-Florida-Orlando Job Number: 230004CL This is a Part-Time position, which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary: Performs a variety of maintenance work requiring the use of a variety of trade practices associated with such occupations as air conditioning and refrigeration electrical work plumbing carpentry masonry and painting. Duties and Responsibilities: Performs maintenance and repair work involving several trade skills when performing a substantial variety of the following examples of work - Installs maintains and repairs a variety of refrigeration and air conditioning units and systems such as coolers refrigeration s deep freezers etc. Traces and locates defects and makes visual audible and mechanical checks to determine and extent of repairs needed. Replaces a major portion of the various cooling units such as compressors condensers expansion valves thermostats and drive assembles tightens loose connections makes splices insulates exposed wires in power sources cleans and lubricates moving parts replaces items such as belts fans and fuses. Upon completion of repair test for proper operation. - Makes electrical repairs on such items as defective wiring controls equipment and fixtures having broken or bare wiring burned out switches and relays loose connections and fittings damaged light fixtures poorly operating thermostats. Rearranges and hooks up items such as outlets switches light fixtures regulators and circuit breakers to installed systems. Locates broken worn damaged or poorly operating wiring fixtures controls and equipment through visual check or use of a limited number of test equipment such as lamps and ammeters. Removes replaces tightens splices solders and or insulates the items being repaired using a variety of hand tools. Measures cuts and bends wires and conduits to specified lengths and angels. - Removes cleans replaces and seals defective parts of utility supply and disposal systems such as dirty traps sections of broken tile pipe and tile caulks and seals elbows union joints and faucets cleans and reinstalls joints and fixtures. Hooks up water heaters disposal units faucets and similar type equipment to installed systems. Uses material specified in work orders or obtains replacement parts by comparison with samples. Measures cuts and bends pipe according to measurements specified in orders or sketches or by comparison with samples. Uses such tools and equipment as tapes rules hacksaws hand and power pipe threaders and cutters packing and caulking irons and pipe wrench. - Plans and lays out work in accordance with drawings sketches blueprints and own knowledge of construction or needed repairs. Selects lumber materials and supplies. Measures and cuts materials to the required lengths and dimensions. Installs structural and trim items by nailing bolting mortising doweling and gluing. Planes sands and finishes completed work when necessary. Installs sheet roll and shingle roofing insuring proper alignment and overlap. Fabricates and installs frames for windows doors transoms and ventilators shelves counters plywood duct work bulletin boards cabinets bookcases and related features having built in characteristics. Insures that installed components are level and accurately aligned with other parts of the structure. Installs floor and window sashes. Trims mortises drills and prepares items for attachment of hardware. Applies caulking compound or other filler material around door and window cashing and at points where tight seals is required. Uses a variety of hand and power shop tools in the accomplishment of assignment. - Performs maintenance repair or construction of a variety of structures and surfaces of brick block stone and other related materials. May remove damaged portions of walls partitions walkways or other similar structures in preparation of repairs. Tears out portions of walls for the installation of doors or windows. Spreads mortar sets brick block and stone and finishes mortar joints so that the repaired portion matches the undamaged portion of the structure. Uses a variety of hand tools such as trowel gauge lines plumb bobs air hammers and chisels in the performance of the above duties. - Paints a variety of surfaces interiors and exteriors of buildings shelves counter cabinets and similar items at Navy Exchange sites and locations according to directions insuring surfaces are fully coated protected and free from drips and runs. Prepares surfaces by methods such as sanding wire brushing scraping spackling and puttying brushes out rolls shellacs applying prime intermediate and final coats and assuring coating finishes meet surface protection requirements. Uses premixed paints and prepared solvents thinner and stirs coating materials in accomplishment of painting assignments. Checks surfaces after painting to assure there are no skips touches up as needed. Cleans and maintains brushes and painting equipment. - May make automotive repairs that can be accomplished by cleaning reinstalling or replacing parts of components and systems such as fouled spark plugs leaky wheel cylinders corroded mufflers and worn brake shoes. Determines if parts should be cleaned and reinstalled or replaced with standard parts. As necessary removes and replaces with standard parts such as items as wheel cylinders fuel lines condensers mufflers tailpipes brake linings master cylinders etc. Makes as required settings and adjustments such as setting distributor and voltage regulator points gapping spark plugs setting engine idle and time and taking up on brakes. Uses a variety of common hand tools such as wrenches pliers brake tools ignition tools and screwdrivers in the accomplishment of the avove. Locates worn dirty or poorly adjusted parts through visual check or uses a variety of test equipment such as timing lights dwell meters feeler gauges circuit testers and similar type of test equipment. - Picks up and delivers mail merchandise supplies and miscellaneous documents to designated persons and locations obtains necessary receipt or signature as necessary. Carries change fund-make change as needed. Transports verified cash to designated banking facility. Advises cashiers at pick up points as to correct security procedures to be followed and insures that cash is secured with proper identification. - Maintains storeroom areas in a clean and orderly manner. - Performs other related duties as assigned. PHYSICAL EFFORT Is required to stand stoop bend kneel climb and work in tiring and uncomfortable positions. Frequently lifts carries and sets up materials and equipment weighing up to 50 pounds in the performance of duties. WORKING CONDITIONS Work is performed inside and outside inside work is usually in building adequately heated lighted and ventilated. Noises from hammer s saws and other power tools are frequent. Is exposed to dust dirt fumes and spray when repairing painting and operating power tools etc. Injuries may occur when lifting heavy pieces of lumber or equipment cuts and bruises in using hand tools and equipment more serious injuries in falls from ladders and scaffolds Qualifications: GENERAL EXPERIENCE One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE Three years of general maintenance work in involving variety of trade practices associated with such occupations as air conditioning and refrigeration electrical work plumbing carpentry masonry and painting etc. PHYSICAL REQUIREMENTS Standing stooping bending kneeling climbing and work in tiring and uncomfortable positions. Frequently lifts and carries material weighing up to 50 pounds.



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(NORFOLK NGIS) GUEST SERVICE REPRESENTATIVE II (10:00 pm - 6:30 am shift) - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
NORFOLK, VA
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Title: (NORFOLK NGIS) GUEST SERVICE REPRESENTATIVE II (10:00 pm - 6:30 am shift) Location: United States-Virginia-Norfolk Job Number: 230004BE Job Summary Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities : Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities, amenities and provides information about local attractions . Assists guests with all requests in person or via telephone including but not limited to making, confirming and or cancelling room reservations, collecting payments and presenting lodging receipts, check-in, check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs, no-shows, vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures, processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in, check-out times, consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts, makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system, records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System PMS to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos, correspondence required in the course of performing assigned duties. Ensures security of all guests is maintained at all times Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals, Departure, List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up and breakdown, clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state drivers license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned. This position is represented by the American Federation of Government Employees, Local 53 Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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(NORFOLK NGIS) HOUSEKEEPING SUPERVISOR - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
NORFOLK, VA
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Title: (NORFOLK NGIS) HOUSEKEEPING SUPERVISOR Location: United States-Virginia-Norfolk Job Number: 230004AN Job Summary: This position is responsible for supervising and assisting the housekeeping department and overseeing all housekeeping operations to include custodial services and laundry operations. Duties and Responsibilities : Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude demonstrate effective communication skills, professionally interact with guests answering guest questions concerning hotel facilities and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System PMS for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met. Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities and maintains written documentation of these inspections. Conducts training on proper work methods and safety procedures. Fully implements all safety fire prevention MSDS and environmental industrial hygiene requirements. Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy. This includes preparing work requests to the maintenance department. The incumbent is responsible for the security of all items in the storeroom and or assigned storage areas. Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained stored and accounted for. Issues amenities supplies and linen to the housekeepers and performs a monthly quarterly inventory as required. Investigates and prepares reports for staff mishaps accidents. Forwards completed package to the immediate supervisor in a timely manner. Evaluates performance, recommends awards and or corrective disciplinary actions. Ensures all leave requests are in writing and approves, disapproves, in a timely manner. Interview and recommend applicants for selection or promotion. Handles guest and or staff suggestions and complaints resolves problems in a tactful and diplomatic manner, refers difficult and or unusual situations to management. Must perform duties of housekeepers custodial workers laundry workers and or their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned. This position is represented by the American Federation of Government Employees, Local 53 Qualifications: No experience required. High School graduate or equivalent and housekeeping experience including leader or supervisory experience which maybe preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.



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(NORFOLK NGIS) GUEST SERVICE REPRESENTATIVE I - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
NORFOLK, VA
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Job Description

Title: (NORFOLK NGIS) GUEST SERVICE REPRESENTATIVE I Location: United States-Virginia-Norfolk Job Number: 230004BG Job Summary : Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service related office operations and the safety security and privacy of all guests. Duties and Responsibilities : Must possess a welcoming manner and positive attitude demonstrate effective communication skills, professionally interact with guests answering guest questions concerning lodging facilities, amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making, confirming and or cancelling room reservations collecting payments and presenting lodging receipts, check-in, check-out process, authorized patron verification, guest room assignments, credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures, processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability, CNA and or alternative lodging options in the area. Assists Front Office Manager, Supervisor or Assistant General Manager AGM in handling group reservations, utilizes commitment agreement for all group per brand standards. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees, adjusting check-in, check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests, issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system, records and delivers messages as required and answering inquiries pertaining to services, base facilities, area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Assists the Front Office Manager Supervisor or AGM to train and instruct personnel assigned to the Front Desk. Utilizes the Property Management System PMS to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. Assists the Front Office Manager Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes if applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state drivers license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group, NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned T his position is represented by the American Federation of Government Employees, Local 53 Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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MAILROOM & DISBURSEMENT SUP - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
NORFOLK, VA
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Title: MAILROOM & DISBURSEMENT SUP Location: United States-Virginia-Norfolk Other Locations: United States-Virginia-Virginia Beach Job Number: 230004BJ Job Summary: Responsible for ensuring the receipt and disbursement of checks and documents processing incoming outgoing mail maintaining the storage area archives and equipment. Supervises associates. Duties and Responsibilities: Provides work direction and supervision for a group of associates engaged in performing various clerical accounting functions. Makes assignments and reassignments depending on workload backlog priorities etc. provides on-the-job training and orientation instruction on new procedures provides guidance and assistance to subordinates in Connection with problems encountered. Reviews work of subordinates accomplishes performance appraisals approves disapproves leave recommends personnel actions such as promotions performance awards and takes disciplinary actions. Promotes employee morale and attempts to resolve employee relations problems. Carries out EEO policies and communicates support of these policies to subordinates. Ensures the disbursement of all checks and supporting documents in accordance with the Prompt Payment Act. Ensures that all incoming outgoing Federal Express is distributed accurately and in a timely manner. Prepares Listing of Cash Received for all incoming checks from vendors and accounts receivable customers. Processes following established procedures. Ensures weekly monthly yearly reports are distributed to locations associates according to established procedures. Ensures that all CB s RTV s and CBI s are mailed in a timely manner. Responsible for the maintenance of equipment furniture and vehicles etc. based on established procedures. Works under the general supervision of a designated supervisor who outlines policies and procedures and is available for advice and guidance in connection with unusual problems. Performs other related duties as assigned Qualifications: MAILROOM DISBURSEMENT SUP Job: Adminstrative Services/Support



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PRICING SPECIALIST (Full Time w/Benefits) - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
ORLANDO, FL
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Title: PRICING SPECIALIST (Full Time w/Benefits) Location: United States-Florida-Orlando Job Number: 230004CK This is a Full-Time position, which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary: BRIEF SUMMARY Assists the buyer in maintaining local pricing. Develops and maintains a variety of retail statistical data utilized to ensure a competitive market. Prepares reports and participates in analysis or retail merchandise. Duties and Responsibilities: Coordinates and maintains local pricing files and UPC files for worldwide Exchanges. Develops retail markups prices as directed for items of retail merchandise in assigned department s classifications. - Oversees the work of the clerical support staff in all phases of the pricing function. Ensures the process is accomplished in a timely and accurate manner. Plans and schedules the flow of work within the work group. - Assists in reviewing and monitoring profits of resale activities and Distribution Centers for assigned departments to ensure compliance with policies and procedures. - Analyzes mechanized management reports to identify incorrect pricing markdowns etc. Takes necessary action to resolve discrepancies. Applies judgment and experience in making decisions. - Performs other related duties as assigned. - Works under the supervision of the Buyer. Establishes priorities and indicates the scope of assignments. Carries out responsibilities with a high degree of independence and exercises judgment and initiative in making decisions and commitments. Regular review is received only in non-routine matters or in connection with special projects which may be assigned. Is expected to carry out regular work independently and with limited review by supervisor. Qualifications: PRICING SPECIALIST



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MAINTENANCE WORKER (Part-Time w/Benefits) - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
ORLANDO, FL
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Title: MAINTENANCE WORKER (Part-Time w/Benefits) Location: United States-Florida-Orlando Job Number: 230004CL This is a Part-Time position, which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more! Job Summary: Performs a variety of maintenance work requiring the use of a variety of trade practices associated with such occupations as air conditioning and refrigeration electrical work plumbing carpentry masonry and painting. Duties and Responsibilities: Performs maintenance and repair work involving several trade skills when performing a substantial variety of the following examples of work - Installs maintains and repairs a variety of refrigeration and air conditioning units and systems such as coolers refrigeration s deep freezers etc. Traces and locates defects and makes visual audible and mechanical checks to determine and extent of repairs needed. Replaces a major portion of the various cooling units such as compressors condensers expansion valves thermostats and drive assembles tightens loose connections makes splices insulates exposed wires in power sources cleans and lubricates moving parts replaces items such as belts fans and fuses. Upon completion of repair test for proper operation. - Makes electrical repairs on such items as defective wiring controls equipment and fixtures having broken or bare wiring burned out switches and relays loose connections and fittings damaged light fixtures poorly operating thermostats. Rearranges and hooks up items such as outlets switches light fixtures regulators and circuit breakers to installed systems. Locates broken worn damaged or poorly operating wiring fixtures controls and equipment through visual check or use of a limited number of test equipment such as lamps and ammeters. Removes replaces tightens splices solders and or insulates the items being repaired using a variety of hand tools. Measures cuts and bends wires and conduits to specified lengths and angels. - Removes cleans replaces and seals defective parts of utility supply and disposal systems such as dirty traps sections of broken tile pipe and tile caulks and seals elbows union joints and faucets cleans and reinstalls joints and fixtures. Hooks up water heaters disposal units faucets and similar type equipment to installed systems. Uses material specified in work orders or obtains replacement parts by comparison with samples. Measures cuts and bends pipe according to measurements specified in orders or sketches or by comparison with samples. Uses such tools and equipment as tapes rules hacksaws hand and power pipe threaders and cutters packing and caulking irons and pipe wrench. - Plans and lays out work in accordance with drawings sketches blueprints and own knowledge of construction or needed repairs. Selects lumber materials and supplies. Measures and cuts materials to the required lengths and dimensions. Installs structural and trim items by nailing bolting mortising doweling and gluing. Planes sands and finishes completed work when necessary. Installs sheet roll and shingle roofing insuring proper alignment and overlap. Fabricates and installs frames for windows doors transoms and ventilators shelves counters plywood duct work bulletin boards cabinets bookcases and related features having built in characteristics. Insures that installed components are level and accurately aligned with other parts of the structure. Installs floor and window sashes. Trims mortises drills and prepares items for attachment of hardware. Applies caulking compound or other filler material around door and window cashing and at points where tight seals is required. Uses a variety of hand and power shop tools in the accomplishment of assignment. - Performs maintenance repair or construction of a variety of structures and surfaces of brick block stone and other related materials. May remove damaged portions of walls partitions walkways or other similar structures in preparation of repairs. Tears out portions of walls for the installation of doors or windows. Spreads mortar sets brick block and stone and finishes mortar joints so that the repaired portion matches the undamaged portion of the structure. Uses a variety of hand tools such as trowel gauge lines plumb bobs air hammers and chisels in the performance of the above duties. - Paints a variety of surfaces interiors and exteriors of buildings shelves counter cabinets and similar items at Navy Exchange sites and locations according to directions insuring surfaces are fully coated protected and free from drips and runs. Prepares surfaces by methods such as sanding wire brushing scraping spackling and puttying brushes out rolls shellacs applying prime intermediate and final coats and assuring coating finishes meet surface protection requirements. Uses premixed paints and prepared solvents thinner and stirs coating materials in accomplishment of painting assignments. Checks surfaces after painting to assure there are no skips touches up as needed. Cleans and maintains brushes and painting equipment. - May make automotive repairs that can be accomplished by cleaning reinstalling or replacing parts of components and systems such as fouled spark plugs leaky wheel cylinders corroded mufflers and worn brake shoes. Determines if parts should be cleaned and reinstalled or replaced with standard parts. As necessary removes and replaces with standard parts such as items as wheel cylinders fuel lines condensers mufflers tailpipes brake linings master cylinders etc. Makes as required settings and adjustments such as setting distributor and voltage regulator points gapping spark plugs setting engine idle and time and taking up on brakes. Uses a variety of common hand tools such as wrenches pliers brake tools ignition tools and screwdrivers in the accomplishment of the avove. Locates worn dirty or poorly adjusted parts through visual check or uses a variety of test equipment such as timing lights dwell meters feeler gauges circuit testers and similar type of test equipment. - Picks up and delivers mail merchandise supplies and miscellaneous documents to designated persons and locations obtains necessary receipt or signature as necessary. Carries change fund-make change as needed. Transports verified cash to designated banking facility. Advises cashiers at pick up points as to correct security procedures to be followed and insures that cash is secured with proper identification. - Maintains storeroom areas in a clean and orderly manner. - Performs other related duties as assigned. PHYSICAL EFFORT Is required to stand stoop bend kneel climb and work in tiring and uncomfortable positions. Frequently lifts carries and sets up materials and equipment weighing up to 50 pounds in the performance of duties. WORKING CONDITIONS Work is performed inside and outside inside work is usually in building adequately heated lighted and ventilated. Noises from hammer s saws and other power tools are frequent. Is exposed to dust dirt fumes and spray when repairing painting and operating power tools etc. Injuries may occur when lifting heavy pieces of lumber or equipment cuts and bruises in using hand tools and equipment more serious injuries in falls from ladders and scaffolds Qualifications: GENERAL EXPERIENCE One year of experience that provided the applicant with knowledge of general maintenance practices involving the upkeep of buildings grounds fixtures equipment etc. SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of general experience up to a High School Diploma or GED for one year of general experience. SPECIALIZED EXPERIENCE Three years of general maintenance work in involving variety of trade practices associated with such occupations as air conditioning and refrigeration electrical work plumbing carpentry masonry and painting etc. PHYSICAL REQUIREMENTS Standing stooping bending kneeling climbing and work in tiring and uncomfortable positions. Frequently lifts and carries material weighing up to 50 pounds.



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LABORER (HOME STORE) -FLEX SCHEDULE - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: LABORER (HOME STORE) -FLEX SCHEDULE Location: United States-Florida-Jacksonville Job Number: 230004AX Job Summary: Responsible for performing a variety of tasks to support daily operations. Duties and Responsibilities : Loads and unloads vehicles such as vans and trucks. Moves supplies and materials to an assigned location by handcart or pallet jack stacks materials for storage. Moves heavy boxes cartons mostly by hand hand truck dolly or pallet jack. Stacks wraps and unwraps and stores merchandise and fixtures. Moves assembles and arranges office furniture store fixtures like shelving and tables and may relocate these items between different locations as assigned. Performs daily shopping cart collecting functions as well as minor maintenance of carts replacement of wheels or parts . May monitor cart collecting equipment and handicapped carts to ensure properly functioning. Performs minor maintenance and repair functions such as changing light bulbs minor painting and light handyman tasks. Will use hand and light power tools in performing these functions. May perform minor vehicle maintenance functions adding fluids changing wiper blades checking tire pressure etc. Performs storm preparation duties such as placing sandbags securing property and laying down ice melt or sand. Assists in after storm clean-up by clearing snow or water from designated areas. May use a snow shovel snow blower or wet vacuum. Assists with minor ground maintenance to include weed abatement mowing light pruning and spreading mulch. Uses hand tools shovel pruner and light power tools string trimmer lawn mower or snow blower . Performs general housekeeping functions. Maintains areas in clean and orderly manner Works under the general supervision of a designated supervisor who makes assignments and provides specific instructions on new or standard procedures. Work is reviewed for compliance with instructions. Performs other related duties as assigned. PHYSICAL EFFORT Is frequently required to lift and carry weight up to 75 pounds with assistance. Pushes and pulls heavy objects such as furniture and fixtures. Stands and walks for long periods of time. WORKING CONDITIONS Works inside or outside occasionally in inclement weather. May be subject to bruises cuts and scratches during execution of duties. TRAINING REQUIREMENT Associate must receive hazardous material HazMat training within 90 days of hire per Department of Transportation regulations Qualifications: Six months experienced performing manual labor tasks such as loading and unloading trucks moving supplies and materials by hand cart stacking materials for storage collecting refuse and salvageable material etc. Physical requirements Lifting and carrying weights up to 100 pounds with assistance. Pushing and pulling heavy objects such as furniture and construction materials. Standing and walking for long periods of time.



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GUEST SERVICE REPRESENTATIVE I (NAVY LODGE) -PART TIME W/BENEFITS - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: GUEST SERVICE REPRESENTATIVE I (NAVY LODGE) -PART TIME W/BENEFITS Location: United States-Florida-Jacksonville Job Number: 230004CT Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Duties and Responsibilities : Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Assists Front Office Manager Supervisor or Assistant General Manager AGM in handling group reservations utilizes commitment agreement for all group per brand standards. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answering inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Assists the Front Office Manager Supervisor or AGM to train and instruct personnel assigned to the Front Desk. Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. Assists the Front Office Manager Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes if applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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HOUSEKEEPING ATTENDANT (NAVY LODGE) -PART TIME W/ BENEFITS - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: HOUSEKEEPING ATTENDANT (NAVY LODGE) -PART TIME W/ BENEFITS Location: United States-Florida-Jacksonville Job Number: 230004CS Job Summary: Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms interior public spaces storage areas laundry rooms exterior spaces etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: Cleans guest rooms and other assigned areas. Operates cleaning equipment e.g. vacuum cleaner carpet cleaner waxer and polisher. Empties wastebaskets dusts waxes and polishes room furniture. Also washes walls partitions air vents disinfects and deodorizes toilet bowls lavatories etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind uses step stool to clean window and window treatments cabinet tops mirrors and picture frames. Cleans bathroom areas including tub tile walls commode floors and vanity. Cleans kitchen area including stoves ovens microwave refrigerator cabinets and floor. Washes and disinfects dishes utensils and cookware. Cleans iron and ironing board and replaces cover as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume alarm clocks are properly programmed with back up battery and in-room phones are clean properly programmed and in working condition. Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen inspects mattresses and pull-out sofas. Moves re-positions beds upon guest checkout weekly or at a guest s request. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Ensures privacy and security of guests is maintained at all times. Cleans vacuums and mops corridors stairways guest laundry patios and balconies. Shampoos rugs carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to defrosting the refrigerator cleaning windows inside and out carpet cleaning shampoo and or spot treatment cleaning walls and other such tasks. Maintains cleanliness and order of storage rooms. Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. Cleans and inspects exterior spaces such as parking lots and outside passage ways. May be required to load and unload trucks vans. Assists with the receipt of supplies from vendors the assembly separation storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers pliers box cutters crowbar and shears for cutting bands. Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. Must report immediately to the supervisor such things as no luggage in a stay-over guest room no service needed room status vacancies extra guests unauthorized pets and any other unusual circumstances. Reports any lost and found items to the housekeeping supervisor immediately listing the room number or area where item s was found. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Completes all required safety security training. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs laundry operations at the facility. May be required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned Qualifications: No experience required High School graduate or equivalent preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment. This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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NHG Regional Operations Manager, Southeast - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: NHG Regional Operations Manager, Southeast Location: United States-Florida-Jacksonville Job Number: 2300049T



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GUEST SERVICE REPRESENTATIVE II (NAVY LODGE NIGHT AUDITOR) -FULL TIME W/BENEFITS - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: GUEST SERVICE REPRESENTATIVE II (NAVY LODGE NIGHT AUDITOR) -FULL TIME W/BENEFITS Location: United States-Florida-Jacksonville Job Number: 2300049N Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. This is a Full-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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SPECIALTY SALES ASSOCIATE (FURNITURE) PART TIME W/Benefits - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: SPECIALTY SALES ASSOCIATE (FURNITURE) PART TIME W/Benefits Location: United States-Florida-Jacksonville Job Number: 230004AW Job Summary: As a Specialty Sales Associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. Provide premier customer service - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. Uses specific knowledge to demonstrate product features and provide comparisons with similar products. When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Organization Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products. - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation. - May handle special order merchandise requests including ordering tracking and providing updates to customer. Inventory Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS - Product Knowledge - In depth technical knowledge of how products work warranties and ability to compare products by features. Experience - 1-2 years of Retail or relevant work experience required 6 months of product specific experience required. Communication Skills - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. - Ability to understand and problem solve customer needs. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements. This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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GUEST SERVICE REPRESENTATIVE I - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
ANNAPOLIS, MD
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Title: GUEST SERVICE REPRESENTATIVE I Location: United States-Maryland-Annapolis Job Number: 230004CB Job Summary: Grade: NF02, Salary Code N/A. Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Ensures security of all guests is maintained at all times Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE: One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE: One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.



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LABORER (HOME STORE) -FLEX SCHEDULE - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: LABORER (HOME STORE) -FLEX SCHEDULE Location: United States-Florida-Jacksonville Job Number: 230004AX Job Summary: Responsible for performing a variety of tasks to support daily operations. Duties and Responsibilities : Loads and unloads vehicles such as vans and trucks. Moves supplies and materials to an assigned location by handcart or pallet jack stacks materials for storage. Moves heavy boxes cartons mostly by hand hand truck dolly or pallet jack. Stacks wraps and unwraps and stores merchandise and fixtures. Moves assembles and arranges office furniture store fixtures like shelving and tables and may relocate these items between different locations as assigned. Performs daily shopping cart collecting functions as well as minor maintenance of carts replacement of wheels or parts . May monitor cart collecting equipment and handicapped carts to ensure properly functioning. Performs minor maintenance and repair functions such as changing light bulbs minor painting and light handyman tasks. Will use hand and light power tools in performing these functions. May perform minor vehicle maintenance functions adding fluids changing wiper blades checking tire pressure etc. Performs storm preparation duties such as placing sandbags securing property and laying down ice melt or sand. Assists in after storm clean-up by clearing snow or water from designated areas. May use a snow shovel snow blower or wet vacuum. Assists with minor ground maintenance to include weed abatement mowing light pruning and spreading mulch. Uses hand tools shovel pruner and light power tools string trimmer lawn mower or snow blower . Performs general housekeeping functions. Maintains areas in clean and orderly manner Works under the general supervision of a designated supervisor who makes assignments and provides specific instructions on new or standard procedures. Work is reviewed for compliance with instructions. Performs other related duties as assigned. PHYSICAL EFFORT Is frequently required to lift and carry weight up to 75 pounds with assistance. Pushes and pulls heavy objects such as furniture and fixtures. Stands and walks for long periods of time. WORKING CONDITIONS Works inside or outside occasionally in inclement weather. May be subject to bruises cuts and scratches during execution of duties. TRAINING REQUIREMENT Associate must receive hazardous material HazMat training within 90 days of hire per Department of Transportation regulations Qualifications: Six months experienced performing manual labor tasks such as loading and unloading trucks moving supplies and materials by hand cart stacking materials for storage collecting refuse and salvageable material etc. Physical requirements Lifting and carrying weights up to 100 pounds with assistance. Pushing and pulling heavy objects such as furniture and construction materials. Standing and walking for long periods of time.



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GUEST SERVICE REPRESENTATIVE I (NAVY LODGE) -PART TIME W/BENEFITS - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: GUEST SERVICE REPRESENTATIVE I (NAVY LODGE) -PART TIME W/BENEFITS Location: United States-Florida-Jacksonville Job Number: 230004CT Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Duties and Responsibilities : Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Assists Front Office Manager Supervisor or Assistant General Manager AGM in handling group reservations utilizes commitment agreement for all group per brand standards. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answering inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Assists the Front Office Manager Supervisor or AGM to train and instruct personnel assigned to the Front Desk. Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. Assists the Front Office Manager Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes if applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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NHG Regional Operations Manager, Southeast - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: NHG Regional Operations Manager, Southeast Location: United States-Florida-Jacksonville Job Number: 2300049T



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HOUSEKEEPING ATTENDANT (NAVY LODGE) -PART TIME W/ BENEFITS - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: HOUSEKEEPING ATTENDANT (NAVY LODGE) -PART TIME W/ BENEFITS Location: United States-Florida-Jacksonville Job Number: 230004CS Job Summary: Regularly performs the full range and scope of housekeeping services at a Navy Gateway Inn and Suites and or Navy Lodge property including but not limited to cleaning guest rooms interior public spaces storage areas laundry rooms exterior spaces etc. These services include but are not limited to vacuuming mopping dusting scrubbing washing moving items polishing cleaning removal of debris trash transporting clean and dirty linen towels etc. Uses hand and powered cleaning equipment in connection with performing duties. Duties and Responsibilities: Cleans guest rooms and other assigned areas. Operates cleaning equipment e.g. vacuum cleaner carpet cleaner waxer and polisher. Empties wastebaskets dusts waxes and polishes room furniture. Also washes walls partitions air vents disinfects and deodorizes toilet bowls lavatories etc. Washes and replaces window treatments and cleans ceiling fixtures. Changes light bulbs and room partitions using ladders and scaffolds. Moves furniture to clean under and behind uses step stool to clean window and window treatments cabinet tops mirrors and picture frames. Cleans bathroom areas including tub tile walls commode floors and vanity. Cleans kitchen area including stoves ovens microwave refrigerator cabinets and floor. Washes and disinfects dishes utensils and cookware. Cleans iron and ironing board and replaces cover as necessary. Cleans and ensures proper functionality of luggage racks and ensures proper number of male female hangers are available in closets. Ensures TVs are clean and programmed to proper channel and volume alarm clocks are properly programmed with back up battery and in-room phones are clean properly programmed and in working condition. Places proper number of amenities in room to include consumables and non-consumables. Removes and replaces bed linen inspects mattresses and pull-out sofas. Moves re-positions beds upon guest checkout weekly or at a guest s request. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Ensures privacy and security of guests is maintained at all times. Cleans vacuums and mops corridors stairways guest laundry patios and balconies. Shampoos rugs carpets and polishes rails of stairways on a regular basis. Completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment. Performs deep cleaning as required by program standards e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal which includes but is not limited to defrosting the refrigerator cleaning windows inside and out carpet cleaning shampoo and or spot treatment cleaning walls and other such tasks. Maintains cleanliness and order of storage rooms. Continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system in the housekeeping department. Accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required. Cleans and inspects exterior spaces such as parking lots and outside passage ways. May be required to load and unload trucks vans. Assists with the receipt of supplies from vendors the assembly separation storage and delivery of merchandise by opening boxes and crates. May also be required to move heavy by use of hand truck. Uses common hand tools such as hammers pliers box cutters crowbar and shears for cutting bands. Responsible for the pass key and other keys as assigned. Returns all keys at the end of each shift. Must report immediately to the supervisor such things as no luggage in a stay-over guest room no service needed room status vacancies extra guests unauthorized pets and any other unusual circumstances. Reports any lost and found items to the housekeeping supervisor immediately listing the room number or area where item s was found. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. Completes all required safety security training. Maintains a clean and safe environment. Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follows all NEXCOM Hospitality Group NHG protocols during daily service activity. Performs laundry operations at the facility. May be required to possess a valid state driver s license to travel to other lodging facilities as required within the normal scope of duties. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Performs other related duties as assigned Qualifications: No experience required High School graduate or equivalent preferred. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment. This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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GUEST SERVICE REPRESENTATIVE II (NAVY LODGE NIGHT AUDITOR) -FULL TIME W/BENEFITS - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: GUEST SERVICE REPRESENTATIVE II (NAVY LODGE NIGHT AUDITOR) -FULL TIME W/BENEFITS Location: United States-Florida-Jacksonville Job Number: 2300049N Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. Greets and welcomes guests upon sight always maintaining outstanding guest relations. Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. May be required to retrieve Lost and Found items and contact guests regarding lost or found items. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. May be required to assist in laundry facility and issue deliver supplies to guests. May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. Will be required to work all shifts including weekends and holidays as scheduled. May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. This is a Full-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Short-Term and Long-Term Disability Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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SPECIALTY SALES ASSOCIATE (FURNITURE) PART TIME W/Benefits - Navy Exchange Services (NEX)
Posted: Nov 04, 2023 09:08
JACKSONVILLE, FL
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Title: SPECIALTY SALES ASSOCIATE (FURNITURE) PART TIME W/Benefits Location: United States-Florida-Jacksonville Job Number: 230004AW Job Summary: As a Specialty Sales Associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities: Customer Service - Proactively engage and make a connection with customers. Asking questions and listening to customer s needs. Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card. Provide premier customer service - Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes. Uses specific knowledge to demonstrate product features and provide comparisons with similar products. When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles. Organization Maintaining store appearance. Sales - Cross-selling products and knowing layout of the store. - Make suggestions to customer on latest trends and current promotions based on customer s individual needs. - Upselling products. - Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs. - Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer. Completing various forms of paperwork reports and reconciliation. - May handle special order merchandise requests including ordering tracking and providing updates to customer. Inventory Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories . Dependability - Adherence to assigned work schedule. Accurate and complete follow through on work assignments Other Duties as assigned QUALIFICATIONS - Product Knowledge - In depth technical knowledge of how products work warranties and ability to compare products by features. Experience - 1-2 years of Retail or relevant work experience required 6 months of product specific experience required. Communication Skills - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills - Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Reasoning Ability - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. - Ability to understand and problem solve customer needs. PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service. WORK HOURS Available to work a variety of hours which may include early mornings evenings weekends and holidays. Qualifications: GENERAL EXPERIENCE 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements. This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!



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