Company Detail

Job Description

Customer Resolution Associate - R00000050305 DESCRIPTION/RESPONSIBILITIES:This position is responsible for providing assistance with the resolution of authorization and/or claim issues in various work queues resulting from and calls taken from facilities and providers. Acts as liaison between providers, internal departments and specific accounts, clients, and claims department.* Resolves cases in queue due to member eligibility issues, referring provider verification or request, imaging provider verification, redirection, and retro reviews.* Assists with authorization problem resolution through research and facilitating the resolution of the problem in a timely fashion.* Process, forward, trend, and maintain records of authorization issues.* Acts as a troubleshooter to resolve problems among internal departments.* Handles special requests from Customers requiring manual workarounds or specials projects.* Investigates written/verbal complaints involving authorizations, and resolves complex issues with Customers and Providers.* Assists specific accounts who have special processes.* Observes and tracks authorization problem trends and works with internal department for resolution.* Assists with User Acceptance Testing (UAT).* Provides phone back-up coverage for other teams as needed. Other Job RequirementsResponsibilitiesAbility to review and interpret multiple contract/account information to successfully resolve issues regarding benefit plan administration; experience with account benefit structures.Demonstrated ability for problem solving, meeting deadlines, initiative and follow-through.Excellent written and verbal communication skills.Knowledge of pharmacy benefits management.Understanding of customer service performance metrics (ASA, abandonment rate, talk time). General Job InformationTitleCustomer Resolution Associate Grade18 Work Experience - RequiredClaims, Customer Service Work Experience - Preferred Education - RequiredGED, High School Education - PreferredBachelors License and Certifications - Required License and Certifications - Preferred Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Detail

• Company:
  Magellan Health Services

Job Description

Plays a key role in medical and pharmacy management initiatives critical to the company achieving revenue goals and operational objectives. Responsible for executing utilization management programs on behalf of health plan/payor customers, while utilizing additional clinical knowledge pertaining to a set list of managed medications across all health plans, with additional training for each medication and therapeutic class. Primary activities center on reviewing both prospective and retrospective requests for therapeutic appropriateness using sound clinical criteria. Responsible for making and receiving calls to and from physicians, patients, and pharmacies to gather additional clinical information to determine medication reimbursement. Recommendations will be based on an in-depth understanding of specific specialty medications and industry guidelines, on both pre- and post-service requests. Coordinates with operations, clinical, medical, reporting and other internal departments as needed.

• Reviews pertinent patient information and checks appropriateness using clinical criteria. Makes approval recommendations on all services that meet clinical review criteria. Refers all cases not meeting clinical criteria to pharmacist clinical reviewer.

• Practices and maintains the principles of utilization management by adhering to the company policies and procedures. Upholds clinical integrity of pharmaceutical solutions by participating in on-going training programs to ensure quality performance in compliance with applicable standards and regulations. Expert within the organization.

• Conducts Program Integrity Audits including outreach and review of medical records to audit authenticity of provider response during Prior Authorization and reporting results to client.

• Assists with the documentation and implementation of both written and verbal communications to physicians/prescribers and assists in the maintenance of the edits and data elements that support the edits.

• Available for consultation in pharmacy related questions to resolve claims submission related to medication edits.

• Contacts physicians/prescribers to obtain pertinent clinical history/information. Provides optimum customer service through professional/accurate communication while maintaining NCQA and health plan`s required timeframes.

• Regularly reviews and monitors information on pended claims identified as outliers by internal and/or external analysis of pharmacy claims data.

• Supports Intake call volume and order entry if necessary.

• Determines eligibility for medication reimbursement based upon established clinical criteria and clinical knowledge and enters approvals or denials in the system.

• Electronically documents both written and verbal communications with physicians, their staff, cardholders, and pharmacies.

• Escalates medical exception requests to nurse, pharmacist or physician on the utilization review clinical team when further review is necessary.

• Other duties as assigned.

  Other Job Requirements

Responsibilities

Must have an active pharmacy technician licensure or registration in accordance with state requirements.

If state does not require an exam for licensure/registration, must possess both active pharmacy technician licensure or registration in accordance with state requirements AND an active national certification (e.g., PTCB or ExCPT).

In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).

Minimum of 5 years of pharmacy experience without a Bachelors degree OR 2 years of pharmacy experience with a Bachelors degree in Science, Health, Medical or related field.

Specialty or retail pharmacy experience, previous reimbursement experience, and/or working in a health plan/health care setting.

Experience as Pharmacy Technician, Utilization Management or Customer Service in a high-volume, multi-functional call center environment.

Must be comfortable with using computers and the internet; basic skills with Microsoft office products and ability to quickly learn proprietary systems, typing.

Strong team orientation with respect for all members.

Excellent verbal and written communications skills.

People skills are essential that allow for the successful consultation with physicians, prescribers and pharmacists and for successful collaboration with company employees and external vendors who do not directly report to this position.

Analytic skills which can translate into practical and pragmatic recommendations.

In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques and medical terminology.

General Job Information

Title

Initial Review Pharmacy Technician

Grade

21

Work Experience - Required

Pharmacy

Work Experience - Preferred

Education - Required

Education - Preferred

A Combination of Education and Work Experience May Be Considered., Associates, Bachelors

License and Certifications - Required

CPT/ExCPT/LPT/PTCB/RPT, Pharmacy Technician, State Requirements - Pharmacy

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides Air Force (AF) personnel, their family members, or intimate partners who are victims of domestic abuse nonclinical emergent and urgent service through safety assessments and safety planning services. The Domestic Abuse Victim Advocate (DAVAs) promotes a coordinated community response to allegations of domestic abuse via providing a range of support and education services to victims during duty hours, as well as on-call emergency services after duty hours. This position provides comprehensive services 24 hours a day/7 days per week to assist and advocate for victims of domestic abuse and to ensure victims are connected with the appropriate resources to ensure their safety. The DAVA does not provide clinical treatment services.

• Responds to calls IAW established protocols, maintains a record of calls, and provides the Family Advocacy Officer or designee a situational report the following duty day.

• Partners with the Family Advocacy case manager, or mental health on-call provider if the treatment/case manager is unavailable, to establish current and effective safety plans. The victim's safety is the DAVA's top responsibility and priority. The DAVA shall review the Victim's Safety Plan during each victim contact. Establishes a Victim's Safety Plan on a case-by-case basis.

• Develops safety plans based on initial and ongoing risk assessments. If imminent risk of serious harm or death is established, notify the FAO, law enforcement, and Command.

• Includes children, if involved, in the process and evaluates physical safety and emotional well-being; refer involved children to the treatment/case manager for follow-on care.

• Immediately reports any changes in the victim's circumstances that changes or impacts the safety plan to the FAP treatment/case manager or mental health on-call provider if the treatment/case manager is unavailable.

• Determines victim's imminent risk of serious harm or death, risk factors will be assessed per the detailed job description.

• Provides safety assessments and safety planning for comprehensive services to include emotional support, arrangement of transportation; accompany victims to medical, legal and/or law enforcement appointments, assist in securing protective orders, emergency food and/or shelter and information benefits.

• Works directly with victims to ensure that expressed needs are advocated and presented to personnel at intervening agencies.

• Assesses imminent risks for health and/ or safety of the victim and make referrals as appropriate.

• Assists victims with navigating the system to obtain the services desired and refer victims to the appropriate services for continued care.

• Ensures victims of domestic abuse receive sensitive, confidential with the exception of state, federal, and military reporting requirements and immediate comprehensive care and treatment needed to restore health and well-being.

• Assists victims in developing safety plans, conduct a risk assessment, and provide emotional support, prevention awareness and education to victims.

• Provides information on victim services and resources available on and/or off the installation.

• Explains reporting options during the initial contact whenever possible to ensure that the victim makes informed decisions about whom to disclose information regarding the abuse.

• Ensures that first responders, (Emergency Medical Services and or law enforcement etc.) when appropriate, are contacted immediately during emergencies and in situations where there is imminent harm to the victim or others.

• Partners with the FAP treatment/case manager to support the victim and promote safety for the victim and children in the home. Briefs the treatment/case manager prior to the Clinical Case Staffing (CCS) so that the CCS team has the most current information on the victim and children for staffing.

• Supports the Family Advocacy Outreach Manager (FAOM) in developing System Advocacy, Education and Public Awareness, and promoting a coordinated community response to domestic abuse.

• Operates within established guidelines.

• Other duties as assigned.

  Other Job Requirements

Responsibilities

A Bachelor's degree from an accredited university in any of the following disciplines: Social Work; Psychology; Marriage, Family, and Child Counseling; Counseling or Behavioral Science; Criminal Justice, or related field.

Two years of experience assisting and providing advocacy services to victims of domestic abuse or sexual assault.

Upon hire, or within six-months of hiring, must obtain the Basic Advocate credential with designation of Comprehensive Intervention Specialist as approved and offered by the National Advocate Credentialing Program, which is overseen by the National Organization for Victims Assistance.

Before starting work, all FAP and DAVA personnel working with Military Treatment Facilities shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months).

At a minimum, all FAP and DAVA personnel working within a Military Treatment Facility must maintain current certification in either the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course.

Shall be able to obtain and maintain a National Agency Check with Inquiries (NACI) Tier 1 Clearance.

Proficient in the use of Microsoft Office Suite and have the ability to input, retrieve, and format documentation via various database/software.

DAVAs shall have knowledge of military programs, organizations, chain of command, unit missions, life styles, and situations that contribute to family stress, problems and crisis situations.

Possess the ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

Ability to work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims.

Must possess and maintain a valid, unrestricted motor vehicle license.

Must possess transportation to transport victim in crisis (non-emergent) situations as a last resort.

Must be able to provide on-call 24 hours/7 days per week victim advocacy services.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Ability to work under time pressure. and rapidly for long periods to meet deadlines.

General Job Information

Title

Victim Advocate, AFDAVA

Grade

WDNAFMRADAVA

Work Experience - Required

Victim Advocacy

Work Experience - Preferred

Education - Required

Bachelors - Behavioral Health

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

The FATM is a member of the multidisciplinary Family Advocacy Program (FAP) team and works to assess families referred for suspected maltreatment and treats individuals, families, and groups whose maltreatment allegation(s) met criteria for maltreatment. The FATM also supports the New Parent Support Program (NPSP) to provide voluntary, comprehensive prevention services (primarily home-based) to families to prevent the occurrence of family maltreatment. Finally, the FATM provides Family Advocacy Strength-Based Therapy (FAST) services by providing voluntary prevention counseling to individuals, families, or groups who are at risk for maltreatment.

• Assesses families referred for suspected maltreatment and treats individuals, families, and groups whose maltreatment allegation(s) met criteria for maltreatment.

• Provides voluntary, comprehensive prevention services (primarily home-based) to families to prevent the occurrence of family maltreatment.

• Provides voluntary prevention counseling to individuals, families, or groups who are at risk for maltreatment.

• Coordinates services for families and monitors client participation and progress utilizing the modalities of social casework, psychotherapy, and psycho-educational interventions.

  Other Job Requirements

Responsibilities

U.S. licensed clinical Social Worker.

Master's degree from a Council on Social Work Education (CSWE) accredited school.

Two years of full-time post-master's degree experience (within the last three years) in professional clinical counseling service programs to men, women, and children who are abusive or abused.

Must have experience as a group therapy facilitator or co-leader.

Shall be able to obtain and maintain a National Agency Check with Inquiries NACI Tier I Clearance.

Possess and maintain Basic Life Support Certification: the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Able to work under time pressure and rapidly for long periods to meet deadlines.

Before starting work, FAP personnel working with Military Treatment Facilities shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months).

General Job Information

Title

Family Advocacy Treatment Manager (FATM), AFMRA

Grade

23

Work Experience - Required

Social Work

Work Experience - Preferred

Education - Required

Masters - Social Work

Education - Preferred

License and Certifications - Required

BLS - Basic Life Support - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides Air Force (AF) personnel, their family members, or intimate partners who are victims of domestic abuse nonclinical emergent and urgent service through safety assessments and safety planning services. The Domestic Abuse Victim Advocate (DAVAs) promotes a coordinated community response to allegations of domestic abuse via providing a range of support and education services to victims during duty hours, as well as on-call emergency services after duty hours. This position provides comprehensive services 24 hours a day/7 days per week to assist and advocate for victims of domestic abuse and to ensure victims are connected with the appropriate resources to ensure their safety. The DAVA does not provide clinical treatment services.

• Responds to calls IAW established protocols, maintains a record of calls, and provides the Family Advocacy Officer or designee a situational report the following duty day.

• Partners with the Family Advocacy case manager, or mental health on-call provider if the treatment/case manager is unavailable, to establish current and effective safety plans. The victim's safety is the DAVA's top responsibility and priority. The DAVA shall review the Victim's Safety Plan during each victim contact. Establishes a Victim's Safety Plan on a case-by-case basis.

• Develops safety plans based on initial and ongoing risk assessments. If imminent risk of serious harm or death is established, notify the FAO, law enforcement, and Command.

• Includes children, if involved, in the process and evaluates physical safety and emotional well-being; refer involved children to the treatment/case manager for follow-on care.

• Immediately reports any changes in the victim's circumstances that changes or impacts the safety plan to the FAP treatment/case manager or mental health on-call provider if the treatment/case manager is unavailable.

• Determines victim's imminent risk of serious harm or death, risk factors will be assessed per the detailed job description.

• Provides safety assessments and safety planning for comprehensive services to include emotional support, arrangement of transportation; accompany victims to medical, legal and/or law enforcement appointments, assist in securing protective orders, emergency food and/or shelter and information benefits.

• Works directly with victims to ensure that expressed needs are advocated and presented to personnel at intervening agencies.

• Assesses imminent risks for health and/ or safety of the victim and make referrals as appropriate.

• Assists victims with navigating the system to obtain the services desired and refer victims to the appropriate services for continued care.

• Ensures victims of domestic abuse receive sensitive, confidential with the exception of state, federal, and military reporting requirements and immediate comprehensive care and treatment needed to restore health and well-being.

• Assists victims in developing safety plans, conduct a risk assessment, and provide emotional support, prevention awareness and education to victims.

• Provides information on victim services and resources available on and/or off the installation.

• Explains reporting options during the initial contact whenever possible to ensure that the victim makes informed decisions about whom to disclose information regarding the abuse.

• Ensures that first responders, (Emergency Medical Services and or law enforcement etc.) when appropriate, are contacted immediately during emergencies and in situations where there is imminent harm to the victim or others.

• Partners with the FAP treatment/case manager to support the victim and promote safety for the victim and children in the home. Briefs the treatment/case manager prior to the Clinical Case Staffing (CCS) so that the CCS team has the most current information on the victim and children for staffing.

• Supports the Family Advocacy Outreach Manager (FAOM) in developing System Advocacy, Education and Public Awareness, and promoting a coordinated community response to domestic abuse.

• Operates within established guidelines.

• Other duties as assigned.

  Other Job Requirements

Responsibilities

A Bachelor's degree from an accredited university in any of the following disciplines: Social Work; Psychology; Marriage, Family, and Child Counseling; Counseling or Behavioral Science; Criminal Justice, or related field.

Two years of experience assisting and providing advocacy services to victims of domestic abuse or sexual assault.

Upon hire, or within six-months of hiring, must obtain the Basic Advocate credential with designation of Comprehensive Intervention Specialist as approved and offered by the National Advocate Credentialing Program, which is overseen by the National Organization for Victims Assistance.

Before starting work, all FAP and DAVA personnel working with Military Treatment Facilities shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months).

At a minimum, all FAP and DAVA personnel working within a Military Treatment Facility must maintain current certification in either the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course.

Shall be able to obtain and maintain a National Agency Check with Inquiries (NACI) Tier 1 Clearance.

Proficient in the use of Microsoft Office Suite and have the ability to input, retrieve, and format documentation via various database/software.

DAVAs shall have knowledge of military programs, organizations, chain of command, unit missions, life styles, and situations that contribute to family stress, problems and crisis situations.

Possess the ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

Ability to work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims.

Must possess and maintain a valid, unrestricted motor vehicle license.

Must possess transportation to transport victim in crisis (non-emergent) situations as a last resort.

Must be able to provide on-call 24 hours/7 days per week victim advocacy services.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Ability to work under time pressure. and rapidly for long periods to meet deadlines.

General Job Information

Title

Victim Advocate, AFMRA

Grade

WDNAFMRADAVA

Work Experience - Required

Victim Advocacy

Work Experience - Preferred

Education - Required

Bachelors - Behavioral Health

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

The FAIS functions as the FAP prevention facilitator and community liaison coordinator in addition to providing primary treatment services for assigned maltreatment and Family Advocacy Strength-Based Therapy (FAST) cases, coordinating services for families and monitoring client participation and progress utilizing the modalities of social casework, and for psychotherapy and psycho-educational interventions.

• Directs the development and implementation of prevention services.

• Provides community behavioral health education.

• Provides family violence education.

• Provides prevention training (annually, to new personnel and leadership personnel).

• Provides resource finding and service linking.

• Provides prevention program interventions to promote protective factors and to address maltreatment risk factors.

• Collaborates with other New Parent Support Program (NPSP) team members to develop service plans that incorporate primary and secondary prevention services.

• Conducts home visits to NPSP clients assessed as high needs and who request social work intervention.

  Other Job Requirements

Responsibilities

U.S. licensed clinical Social Worker.

Master's degree from a Council on Social Work Education (CSWE) accredited school.

Two years of full-time post-master's degree experience (within the last three years) in professional clinical counseling service programs to men, women, and children who are abusive or abused.

Must have experience as a group therapy facilitator or co-leader.

Two years' experience working with children, families, and groups in clinical or community organization settings; or as program manager, with demonstrated responsibilities in program planning with implementation of education and intervention services, and community collaboration.

Experience working with professionals and agencies that provide community support and counseling intervention services to children and families.

Shall be able to obtain and maintain a National Agency Check with Inquiries (NACI) Tier 1 Clearance.

Possess and maintain Basic Life Support Certification: the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course.

Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Able to work under time pressure and rapidly for long periods to meet deadlines

Before starting work, FAP personnel working with Military Treatment Facilities (MTFs) shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months).

General Job Information

Title

Family Advocacy Intervention Specialist (FAIS), AFMRA

Grade

23

Work Experience - Required

Behavioral Health, Clinical

Work Experience - Preferred

Education - Required

Masters

Education - Preferred

License and Certifications - Required

BLS - Basic Life Support - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provide support to all eligible Families with expectant parents and parents of children from birth to 3 years of age. This program seeks to support young military Families which directly contribute to military mission readiness, support Family members' adaptation to military life, enhance the knowledge and skills for healthy relationships that can provide safe, nurturing environments for children to prevent family violence. Provide activities and services including information and referrals, parenting programs, respite care for children, and supervised play time for children. Families with children prenatal to 3 years old who have been assessed as being at risk for child maltreatment and/or Family violence can benefit from additional, more-intensive support from these services.

• Provides effective, timely and confidential services for Families who have been assessed as being at risk for child maltreatment and/or Family violence.

• Protects the privacy and confidentiality of client information.

• Identifies and reports suspected child abuse and neglect and domestic abuse.

• Assesses developmental milestones and referral procedures for indicators of special needs or developmental delays.

• Assesses and strengthening adaptation to parenthood.

• Assesses and strengthening parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary.

• Promotes developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills.

• Facilitates informal and formal community networks to build positive relationships and reduce social isolation.

• Develops relationships with local community and military installation officials and organizations that can maximize program effectiveness.

• Utilizes community-based services and formal and informal community networks to provide concrete support for families who may be in crisis.

• Utilizes methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family centered developmental approach.

• Keeps tracking system up to date with case status.

• Participates in monthly conference calls and annual training events.

  Other Job Requirements

Responsibilities

Qualified candidates must have at least two (2) years of direct work experience in child abuse or domestic abuse, or maternal or child health or medical social work.

Must hold a current and active license as an LCSW, LMFT or RN.

Licensed Clinical Social Workers must possess a current, valid, unrestricted clinical license and a master's degree in Social Work to practice social work independently.

Registered Nurses must have at least a bachelor's degree in nursing, a current unrestricted license in one of the States or U.S. territories, and at least two (2) years of direct work experience with child abuse or domestic abuse, maternal or child health, public/community health, or mental health.

Must have home visitation experience.

Must have a valid driver's license, auto insurance and ability to operate a motor vehicle.

Must have working knowledge of basic computer skills and be able to use Microsoft Word, Power Point, and Excel programs.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Working under time pressure.

Working rapidly for long periods to meet deadlines.

Must be able to travel as needed and adhere to AFSC travel policies and procedures.

Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.

Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.

General Job Information

Title

New Parent Support Program Child and Family Specialist, FASS

Grade

21

Work Experience - Required

Child Welfare

Work Experience - Preferred

Education - Required

Bachelors - Nursing, Masters - Counseling, Masters - Social Work

Education - Preferred

License and Certifications - Required

LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

The FATM is a member of the multidisciplinary Family Advocacy Program (FAP) team and works to assess families referred for suspected maltreatment and treats individuals, families, and groups whose maltreatment allegation(s) met criteria for maltreatment. The FATM also supports the New Parent Support Program (NPSP) to provide voluntary, comprehensive prevention services (primarily home-based) to families to prevent the occurrence of family maltreatment. Finally, the FATM provides Family Advocacy Strength-Based Therapy (FAST) services by providing voluntary prevention counseling to individuals, families, or groups who are at risk for maltreatment.

• Assesses families referred for suspected maltreatment and treats individuals, families, and groups whose maltreatment allegation(s) met criteria for maltreatment.

• Provides voluntary, comprehensive prevention services (primarily home-based) to families to prevent the occurrence of family maltreatment.

• Provides voluntary prevention counseling to individuals, families, or groups who are at risk for maltreatment.

• Coordinates services for families and monitors client participation and progress utilizing the modalities of social casework, psychotherapy, and psycho-educational interventions.

  Other Job Requirements

Responsibilities

U.S. licensed clinical Social Worker.

Master's degree from a Council on Social Work Education (CSWE) accredited school.

Two years of full-time post-master's degree experience (within the last three years) in professional clinical counseling service programs to men, women, and children who are abusive or abused.

Must have experience as a group therapy facilitator or co-leader.

Shall be able to obtain and maintain a National Agency Check with Inquiries NACI Tier I Clearance.

Possess and maintain Basic Life Support Certification: the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Able to work under time pressure and rapidly for long periods to meet deadlines.

Before starting work, FAP personnel working with Military Treatment Facilities shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months).

General Job Information

Title

Family Advocacy Treatment Manager (FATM), AFMRA

Grade

23

Work Experience - Required

Social Work

Work Experience - Preferred

Education - Required

Masters - Social Work

Education - Preferred

License and Certifications - Required

BLS - Basic Life Support - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria.

• Determines appropriateness for medications. Communicates decision to physicians, physician`s office staff, medical management staff and/or pharmacists.

• Researches, resolves and documents prior authorization outcomes in pharmacy system.

• Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians, physician`s office staff, medical management staff and/or pharmacists.

• Escalates requests to Pharmacist when request requires extensive clinical review or denial.

• Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results to client, prescriber, provider and/or management.

• Performs other duties as required.

  Other Job Requirements

Responsibilities

Must have an active pharmacy technician licensure or registration in accordance with state requirements.

If state does not require an exam for licensure/registration, must possess both active pharmacy technician licensure or registration in accordance with state requirements AND an active national certification (e.g., PTCB or ExCPT).

In states that do not require licensure or registration, must have an active national certification (e.g., PTCB or ExCPT).

Active Pharmacist license supersedes requirement for CPT and/or PTCB.

Specialty or retail pharmacy industry experience, previous reimbursement experience, and/or working in a health plan/health care setting.

In-depth knowledge of specialty injectable prescription drugs, disease states, health plan formulary management techniques, medical terminology and current diagnostic and reimbursement coding (J/Q codes, ICD-9, CMS 1500, etc.).

Proficiency in Pharmacy computerized systems and software applications, as well as MS Office Product Suite.

Excellent written and verbal communication skills.

Ability to follow clinical criteria and instructions to approve prior authorization requests.

Minimum of 6 months dispensing or retail experience required, or equivalent internal training will be substituted.

Ability to identify and trouble-shoot problematic issues.

General Job Information

Title

Clinical Pharmacy Technician

Grade

17

Work Experience - Required

Pharmacy

Work Experience - Preferred

Education - Required

GED, High School

Education - Preferred

License and Certifications - Required

CPT/ExCPT/LPT/PTCB/RPT, Pharmacy Technician, State Requirements - Pharmacy

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Responsible for proactively managing all outbound calls to patients, providers, and health plans in order to coordinate timely delivery of patient medication. This position requires the highest level of communication competence coupled with the highest professional demeanor. Must have extensive knowledge as it relates to eligibility, benefits, billing, claims, prior authorizations, financial programs, operational policies and procedures. In addition, must have a clear understanding of Health Plan and provider policies and procedures. Responsible for assessing the callers needs and providing solutions or triaging it to the appropriate department or individual as needed. Additionally responsible for all tasks and documentation required to manage patients medical and insurance information as it relates to setting the patient up for service and delivery.

• Manages all fill opportunities by making proactive outreach to patients, providers and health plans.

• Actively listens and identifies caller needs.

• Researches and provides timely solutions to caller with a high degree of professionalism.

• Inquiries may include but are not limited to: Health Plan inquires, Provider inquires, Non clinical product related inquires, Benefit inquires, Billing inquires, Policy and Procedure inquires.

• Assists with the sourcing and maintenance of patient profiles including but not limited to patient demographics, insurance information, Rx information and provider information to ensure patient records are complete and accurate.

• Assists Intake and Exceptions teams with the sourcing of needed documentation including new Rx and prior authorizations to minimize the risk of shipping delays.

• Coordinates with billing team to provide claim, billing and collection information as needed. May run test claims to ensure payment prior to dispense.

• Assists Customer Care Associates and provides guidance with complex issues.

• Assist with the execution on call out projects for new clients or lines of business.

• Other duties and special projects as assigned by operations manager and department supervisor.

• Preparing delivery tickets and supply items.

• Managing Queue maintenance.

• Active participation in training programs.

• Coordination of manufacture replacements.

• Rescheduling of deliveries due to uncontrollable events.

  Other Job Requirements

Responsibilities

Must understand medical terminology and diagnostic codes.

Experience with insurance verification and healthcare benefits assessment.

Strong communication skills, both verbal and written.

Proficient with MS Office Suite, specifically Excel.

Basic knowledge and experience in home care, mail order, or specialty pharmacy.

General Job Information

Title

Patient Outreach Coordinator

Grade

19

Work Experience - Required

Customer Service

Work Experience - Preferred

Education - Required

GED, High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).

• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.

• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.

• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.

• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.

• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.

• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.

• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.

• Performs -User Maintenance on RAPIDS equipment.

  Other Job Requirements

Responsibilities

High School diploma or equivalent.

1+ years' experience in a Customer Service environment.

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.

Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title

Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA

Grade

WDNICAPAII

Work Experience - Required

Work Experience - Preferred

Education - Required

High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides services in support of the advocacy, intervention, prevention, education and training to address domestic violence under the Army's Family Advocacy Program (FAP). This position supports the Army's Victim Advocacy Program (VAP) which provides comprehensive services 24 hours a day, 7 days per week, to assist and advocate for victims of domestic abuse and to ensure a victim's easy transition to community resources. The victim advocate (VA) serves Soldiers and Army Families living on and off the installation in accordance with the program protocol.

• Provides crisis intervention and comprehensive services to include emotional support, arrangement of transportation; accompany victims to medical, legal and/or law enforcement appointments (when requested), assist in securing protective orders, emergency food and/or shelter and information benefits.

• Works directly with victims to ensure that expressed needs are advocated and presented to personnel at intervening agencies.

• Assesses imminent risks for health and/or safety of the victim and make referrals as appropriate.

• Assists victims with navigating the system to obtain the services desired and refer victims to the appropriate services for continued care.

• Ensures victims of domestic abuse receive sensitive, confidential and immediate comprehensive care and treatment needed to restore health and well-being.

• Performs initial screening, non- clinical risk and lethality assessment and safety planning with victims of domestic abuse.

• Assists victims in developing safety plans, conduct a lethality assessment, and provide emotional support, crisis intervention, prevention awareness and education to victims.

• Liaisons with the installation Family Advocacy Program Manager (FAPM) to ensure that comprehensive victim services and training are provided through a coordinated community response to domestic abuse victims, , Family Members, Soldiers and Civilians authorized to receive services at a Military Treatment Facility.

• Provides crisis intervention and a warm hand off to community resources for victims who are not eligible for services through a Military Treatment Facility.

• Provides information on victim rights, services and resources available on and/or off the installation.

• Coordinates with the (FAPM) to develop procedures that ensure victims of domestic abuse receive timely and appropriate information.

• When contacted by a victim of domestic abuse, make contact either telephonically within 20 minutes or face to face within 60 minutes (when requested) by the victim.

• Explains FAP disclosure and reporting options during the initial contact to ensure that the victim makes informed decisions about disclosing information regarding the abuse.

• Ensures that first responders, (Emergency Medical Services and or law enforcement etc.) are contacted immediately during crisis situations where there is imminent harm to the victim, their children or program staff..

• Operates within established guidelines of the FAP and the Victim Advocacy Program, AR 608-18.

• Conducts domestic abuse training and awareness programs to educate Soldiers and Family members and Civilians.

• Understanding of Problematic Sexual Behavior- Child and Youth (PSB-CY)

• Guide client families through the investigative process, encourage their participation in the process, and help them understand their rights as a victim of a crime.

• Formulate appropriate intervention strategies to improve a family's coping skills during a child abuse case investigation and prosecution process.

• Identify and make every attempt to meet the needs of children and families who may be in crisis

• Educate non-offending caregivers about the dynamics and possible long-term consequences of child abuse

• Assess family needs and encourage non-offending caregivers to participate in recommended services and counseling.

• Provide information and assistance with completing Crime Victims'' Compensation applications.

• Serve as a liaison between the family and multidisciplinary team members as needed.

• Assist multidisciplinary team members in identifying client needs and providing recommendations.

• Represent the child and family's best interest at multidisciplinary team case review meetings.

• Accompany non-offending caregivers to court or other appointments, when requested.

• Participate in relevant community awareness, campaigns and prevention events.

• Maintain ongoing case management, all data entry must be completed within three business days.

• Ensure daily contact with a victim while in crisis and no

• When a victim departs the servicing area, case shall be transferred as appropriate, when advocacy services are completed, the case will be closed as appropriate, with concurrence from the FAPM.

• Part Time Positions: part time positions vary in hours from 12 - 35 hours per week. Flexible schedule is required for this position, as you will be asked to work primarily nights, weekends, and some hours during the day, depending on the needs of the installation. More information will be provided if you are selected for the interview process.

  Other Job Requirements

Responsibilities

Bachelor"s Degree from an accredited school in social/work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health or public health.

Two years" experience working with victims of domestic abuse/sexual assault violence or victim advocacy services.

Working knowledge of Family violence dynamics, safety planning, risk assessments, local community resources, and federal and state laws pertaining to domestic abuse or sexual assault, Family law and the Victim Rights Bill.

Possess ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.

Ability to work independently to assess risk, develop, implement, and evaluate safety and intervention plans to meet victim needs.

Demonstrated understanding, sensitivity, and empathy for victims.

Possess the ability to develop trusting helping relationships.

Possess the ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

Ability to work cooperatively with military and civilian medical, social service, law enforcement, and legal personnel on behalf of victims.

Must possess and maintain a valid, unrestricted motor vehicle license.

Must possess transportation to transport victim in crisis (non-emergent) situations as a last resort.

Must be able to provide on-call 24 hours/7 days per week victim advocacy services.

General Job Information

Title

Victim Advocate, DAVA

Grade

WDNFASSVA

Work Experience - Required

Victim Advocacy

Work Experience - Preferred

Military

Education - Required

Bachelors - Counseling

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

This position specializes in the analysis and application of intermediate level benefit plan design requirements. A successful Analyst will ensure a high level of quality and accuracy through benefit configuration, test execution and validation efforts while serving as a subject matter expert on benefits and claim adjudication system coding setup.

• Analyzes new business requirements for benefit design changes to establish the appropriate solution.

• Complies with standards set forth regarding benefit design and configuration including but not limited to Health Insurance Portability and Accountability Act of 1996 (HIPAA) and National Council for Prescription Drug Programs (NCPDP).

• Maintains technical documentation based on standard operating procedures.

• Partners with various teams to analyze customer specific requirements and configuration and translate those into technical design specification and data flow from which programs are developed and coded.

• Actively participates in and contributes to daily communications, team meetings and project/issue resolution.

• Responsible for accurate management of plan benefits coding changes, test execution and validation efforts of plan benefit design requests.

• Maintains customer documentation that validates configuration.

• Efficiently and effectively distributes tasks, using clear and concise instructions and expectations.

• Completes deliverables independently and within an agile team setting.

• Other duties as assigned.

  Other Job Requirements

Responsibilities

Up to 2 years of experience in benefit plan configuration/analysis.

Experience with adjudication processes (FirstRx preferred), analyzing benefit plan design and system application.

This role requires strong attention to detail, critical thinking and analytical skills

Strong working knowledge of Microsoft Office suite, specifically Word and Excel, including running queries and macros.

Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

Ability to identify and resolve process and/or systems issues.

Strong sense of urgency leading to the timely completion of all projects, training and assignments.

General Job Information

Title

Benefit Plan Configuration Analyst

Grade

20

Work Experience - Required

Benefit Plan Configuration

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Bachelors

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

This position specializes in the analysis and application of intermediate level benefit plan design requirements. A successful Analyst will ensure a high level of quality and accuracy through benefit configuration, test execution and validation efforts while serving as a subject matter expert on benefits and claim adjudication system coding setup.

• Analyzes new business requirements for benefit design changes to establish the appropriate solution.

• Complies with standards set forth regarding benefit design and configuration including but not limited to Health Insurance Portability and Accountability Act of 1996 (HIPAA) and National Council for Prescription Drug Programs (NCPDP).

• Maintains technical documentation based on standard operating procedures.

• Partners with various teams to analyze customer specific requirements and configuration and translate those into technical design specification and data flow from which programs are developed and coded.

• Actively participates in and contributes to daily communications, team meetings and project/issue resolution.

• Responsible for accurate management of plan benefits coding changes, test execution and validation efforts of plan benefit design requests.

• Maintains customer documentation that validates configuration.

• Efficiently and effectively distributes tasks, using clear and concise instructions and expectations.

• Completes deliverables independently and within an agile team setting.

• Other duties as assigned.

  Other Job Requirements

Responsibilities

Up to 2 years of experience in benefit plan configuration/analysis.

Experience with adjudication processes (FirstRx preferred), analyzing benefit plan design and system application.

This role requires strong attention to detail, critical thinking and analytical skills

Strong working knowledge of Microsoft Office suite, specifically Word and Excel, including running queries and macros.

Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

Ability to identify and resolve process and/or systems issues.

Strong sense of urgency leading to the timely completion of all projects, training and assignments.

General Job Information

Title

Benefit Plan Configuration Analyst

Grade

20

Work Experience - Required

Benefit Plan Configuration

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Bachelors

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

This position is in support the Naval Office of Intelligence in Suitland, MD; candidate must be local to the military base or willing to relocate to become local. Candidates must be licensed at the independent level in MD as a Social Worker (LCSW-C), Therapist (LCMFT), Mental Health Counselor (LPC), or Psychologist.

Provides the full breadth of MFLC consultation and counseling services to the command structure and military service members and their families as an embedded counselor assigned to a dedicated military unit. Responsible for providing MFLC services including non-medical, short term, walk around counseling, training/health and wellness presentations, and consultation to the brigade/regiments command regarding behavioral health issues with a unique understanding of the particular military unit, cultural and mission.

• Provides non-medical, short-term, solution focused, walk-around counseling directly to service and family members of a dedicated military unit (brigade, wing or regiment) as an embedded counselor. Services include assessment, brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated. Delivers training and health and wellness presentations and activities as requested/ directed.

• Enters counselor activity data on a daily basis through smart phone or web application to assure that reporting is accurate from assigned installation, while maintaining client / service member confidentiality.

• Cultivates and maintains direct relationships with commanders and personnel within the assigned military unit, utilizing relationship management skills and recognizing the unique structure and mission of the assigned military unit. Responsible for development of an effective and professional working relationship with the installation POC (Point of Contact), command, and the command POC.

• Creates a presence within the brigade/regiment in which the service and family members feel comfortable approaching the counselor, recognizing the program to be confidential. Establish and maintain working relationships with community resources and provide appropriate linkages for service members and their families. Partners with POC to provide MFLC services in a manner that addresses the needs of the brigade/regiment.

• Provides MFLC response to critical incidents, surge, and special requests as directed by the POC and approved by the Office of Secretary of Defense (OSD) program manager. Counselor will flex schedule to respond to urgent requests as needed.

• Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol and staffs the cases with Regional Supervisor/Regional Director.

• Communicates with Regional Supervisors and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.

• Participates in regular in-services/training, Quality Improvement committees or other contract activities as assigned/appropriate.

  Other Job Requirements

Responsibilities

Master's Degree from an accredited Graduate Program in a Mental Health related field.

Valid unrestricted counseling license from a State, District of Columbia, US Territory or Commonwealth that grants authority to provide counseling services as an independent practitioner.

For assignments in the 50 states, counselors shall be licensed or certified in the state in which the client is receiving services.

A minimum two years of post licensure counseling experience.

Requires ability to engage and communicate with military members or children as assigned, in order to accomplish job functions, and to respond quickly to emergent situations in any physical location on a military installation and/or within a school setting, which includes the need to traverse short and/or long distances within the base to both indoor and outdoor locations, to maneuver through rugged, outdoor or uneven locations (e.g., steep inclines, stairs, grass), and work in outdoor weather and other military base conditions. May require travel to locations outside of a military base in a variety of physical environments. Due to the nature of working on military installations or related worksites, counselors may need to comply with various site specific requirements to work at designated locations. For example, for some assignments, counselors will need to have certain immunizations or vaccinations and provide record of receipt.

Ability to prove US Citizenship and must speak fluent English.

Understanding, sensitivity and empathy for service members and their families. Ability to develop trusting, helping relationships. Ability to work effectively with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.

Pass a National Agency Check and Inquiries (NACI) Clearance and an Installation Records Check (IRC), Criminal History Background Check and FBI Fingerprints Check.

Some units require a secret level clearance in addition to the previously stated requirements.

Vehicle Operator's License Requirement: Unless specifically waived by the FEDSIM COR, all contractor personnel providing counseling support at Government locations shall possess a valid U.S. state vehicle operator's license. As a condition for employment under this contract, contractor personnel may be required to pass all tests for and obtain a U.S. military vehicle operator's permit for commercial sedans and similar, for use at Temporary Duty (TDY) locations, if required.

General Job Information

Title

Military Family Life Counselor

Grade

MFLC Tier 3

Work Experience - Required

Clinical

Work Experience - Preferred

Education - Required

Masters - Behavioral Health, Masters - Social Work

Education - Preferred

License and Certifications - Required

Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, DL - Driver License, Valid In State - Other, Must be an independently licensed behavioral health clinician - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provide support to all eligible Families with expectant parents and parents of children from birth to 3 years of age. This program seeks to support young military Families which directly contribute to military mission readiness, support Family members' adaptation to military life, enhance the knowledge and skills for healthy relationships that can provide safe, nurturing environments for children to prevent family violence. Provide activities and services including information and referrals, parenting programs, respite care for children, and supervised play time for children. Families with children prenatal to 3 years old who have been assessed as being at risk for child maltreatment and/or Family violence can benefit from additional, more-intensive support from these services.

• Provides effective, timely and confidential services for Families who have been assessed as being at risk for child maltreatment and/or Family violence.

• Protects the privacy and confidentiality of client information.

• Identifies and reports suspected child abuse and neglect and domestic abuse.

• Assesses developmental milestones and referral procedures for indicators of special needs or developmental delays.

• Assesses and strengthening adaptation to parenthood.

• Assesses and strengthening parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary.

• Promotes developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills.

• Facilitates informal and formal community networks to build positive relationships and reduce social isolation.

• Develops relationships with local community and military installation officials and organizations that can maximize program effectiveness.

• Utilizes community-based services and formal and informal community networks to provide concrete support for families who may be in crisis.

• Utilizes methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family centered developmental approach.

• Keeps tracking system up to date with case status.

• Participates in monthly conference calls and annual training events.

  Other Job Requirements

Responsibilities

Qualified candidates must have at least two (2) years of direct work experience in child abuse or domestic abuse, or maternal or child health or medical social work.

Must hold a current and active license as an LCSW, LMFT or RN.

Licensed Clinical Social Workers must possess a current, valid, unrestricted clinical license and a master's degree in Social Work to practice social work independently.

Registered Nurses must have at least a bachelor's degree in nursing, a current unrestricted license in one of the States or U.S. territories, and at least two (2) years of direct work experience with child abuse or domestic abuse, maternal or child health, public/community health, or mental health.

Must have home visitation experience.

Must have a valid driver's license, auto insurance and ability to operate a motor vehicle.

Must have working knowledge of basic computer skills and be able to use Microsoft Word, Power Point, and Excel programs.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Working under time pressure.

Working rapidly for long periods to meet deadlines.

Must be able to travel as needed and adhere to AFSC travel policies and procedures.

Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.

Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.

General Job Information

Title

New Parent Support Program Child and Family Specialist, FASS

Grade

21

Work Experience - Required

Child Welfare

Work Experience - Preferred

Education - Required

Bachelors - Nursing, Masters - Counseling, Masters - Social Work

Education - Preferred

License and Certifications - Required

LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

The FAIS functions as the FAP prevention facilitator and community liaison coordinator in addition to providing primary treatment services for assigned maltreatment and Family Advocacy Strength-Based Therapy (FAST) cases, coordinating services for families and monitoring client participation and progress utilizing the modalities of social casework, and for psychotherapy and psycho-educational interventions.

• Directs the development and implementation of prevention services.

• Provides community behavioral health education.

• Provides family violence education.

• Provides prevention training (annually, to new personnel and leadership personnel).

• Provides resource finding and service linking.

• Provides prevention program interventions to promote protective factors and to address maltreatment risk factors.

• Collaborates with other New Parent Support Program (NPSP) team members to develop service plans that incorporate primary and secondary prevention services.

• Conducts home visits to NPSP clients assessed as high needs and who request social work intervention.

  Other Job Requirements

Responsibilities

U.S. licensed clinical Social Worker.

Master's degree from a Council on Social Work Education (CSWE) accredited school.

Two years of full-time post-master's degree experience (within the last three years) in professional clinical counseling service programs to men, women, and children who are abusive or abused.

Must have experience as a group therapy facilitator or co-leader.

Two years' experience working with children, families, and groups in clinical or community organization settings; or as program manager, with demonstrated responsibilities in program planning with implementation of education and intervention services, and community collaboration.

Experience working with professionals and agencies that provide community support and counseling intervention services to children and families.

Shall be able to obtain and maintain a National Agency Check with Inquiries (NACI) Tier 1 Clearance.

Possess and maintain Basic Life Support Certification: the American Heart Association Basic Life Support Course (BLS) (Course C) or the American Red Cross Cardiopulmonary Resuscitation (CPR)/BLS (Heart Saver) Course.

Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Able to work under time pressure and rapidly for long periods to meet deadlines

Before starting work, FAP personnel working with Military Treatment Facilities (MTFs) shall provide proof of immunization from the following diseases according to CDC guidelines: Hepatitis B, measles, mumps, rubella, varicella, and influenza, and proof of a negative TB skin test (completed within the past 12 months (if positive, proof of negative chest X-ray within the past 12 months).

General Job Information

Title

Family Advocacy Intervention Specialist (FAIS), AFMRA

Grade

23

Work Experience - Required

Behavioral Health, Clinical

Work Experience - Preferred

Education - Required

Masters

Education - Preferred

License and Certifications - Required

BLS - Basic Life Support - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Performs prospective and/or retrospective drug utilization review and appeals per State and Federal regulations. Participates in the distribution of clinical drug information and educates providers and staff regarding the use of pharmaceutical treatment regimens. Complies with all corporate and facility standard operating procedures, policies, guidelines, and work instructions.

• Provides prior-authorization services for formulary drugs, develops programs to provide optimal pharmacy care to patients, participates in drug utilization review programs, reviews assessment and documentation of patient care, and retrospective reviews of provider reimbursement. Makes recommendations to physicians and other prescribers on medication regimens as per plan guidelines. Assists providers to ensure accurate dispensing and billing of products.

• Collaborates with other clinical personnel in assessing treatment guidelines. May participate in formulary development and management. Supports the national Pharmacy and Therapeutics Committee. Validates the clinical availability of multi-source products for provider utilization.

• Adheres to organizational policies and procedures. Ensures compliance with Federal and State laws and standards of practice which govern the profession of pharmacy. Maintains pharmacy records in accordance with all applicable state and federal laws and regulations. Maintains clinical skills and knowledge of pharmacotherapy by reviewing the literature, continuing education and any company provided in-services. Completes all mandatory company provided on-line courses. Attends and completes all employee development courses.

• Participates in mandatory on-call rotation when required by business needs.

• Makes outbound or takes inbound telephone calls to assist in various aspects of patient care and/or product distribution to/from practitioners, members, and pharmacies. These calls include, but are not limited to, comprehensive medication reviews, targeted medication reviews, call to practitioners about product awareness, and prior authorizations.

  Other Job Requirements

Responsibilities

License must be current and in good standing.

General Job Information

Title

Clinical Pharmacist

Grade

29

Work Experience - Required

Pharmacy

Work Experience - Preferred

Education - Required

Bachelors - Pharmacy

Education - Preferred

PharmD - Pharmacy

License and Certifications - Required

RPH - Registered Pharmacist - Pharmacy

License and Certifications - Preferred

PharmD - Doctor Of Pharmacy, State Licensure - Pharmacy

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provide support to all eligible Families with expectant parents and parents of children from birth to 3 years of age. This program seeks to support young military Families which directly contribute to military mission readiness, support Family members' adaptation to military life, enhance the knowledge and skills for healthy relationships that can provide safe, nurturing environments for children to prevent family violence. Provide activities and services including information and referrals, parenting programs, respite care for children, and supervised play time for children. Families with children prenatal to 3 years old who have been assessed as being at risk for child maltreatment and/or Family violence can benefit from additional, more-intensive support from these services.

• Provides effective, timely and confidential services for Families who have been assessed as being at risk for child maltreatment and/or Family violence.

• Protects the privacy and confidentiality of client information.

• Identifies and reports suspected child abuse and neglect and domestic abuse.

• Assesses developmental milestones and referral procedures for indicators of special needs or developmental delays.

• Assesses and strengthening adaptation to parenthood.

• Assesses and strengthening parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary.

• Promotes developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills.

• Facilitates informal and formal community networks to build positive relationships and reduce social isolation.

• Develops relationships with local community and military installation officials and organizations that can maximize program effectiveness.

• Utilizes community-based services and formal and informal community networks to provide concrete support for families who may be in crisis.

• Utilizes methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family centered developmental approach.

• Keeps tracking system up to date with case status.

• Participates in monthly conference calls and annual training events.

  Other Job Requirements

Responsibilities

Qualified candidates must have at least two (2) years of direct work experience in child abuse or domestic abuse, or maternal or child health or medical social work.

Must hold a current and active license as an LCSW, LMFT or RN.

Licensed Clinical Social Workers must possess a current, valid, unrestricted clinical license and a master's degree in Social Work to practice social work independently.

Registered Nurses must have at least a bachelor's degree in nursing, a current unrestricted license in one of the States or U.S. territories, and at least two (2) years of direct work experience with child abuse or domestic abuse, maternal or child health, public/community health, or mental health.

Must have home visitation experience.

Must have a valid driver's license, auto insurance and ability to operate a motor vehicle.

Must have working knowledge of basic computer skills and be able to use Microsoft Word, Power Point, and Excel programs.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Working under time pressure.

Working rapidly for long periods to meet deadlines.

Must be able to travel as needed and adhere to AFSC travel policies and procedures.

Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.

Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.

General Job Information

Title

New Parent Support Program Child and Family Specialist, FASS

Grade

21

Work Experience - Required

Child Welfare

Work Experience - Preferred

Education - Required

Bachelors - Nursing, Masters - Counseling, Masters - Social Work

Education - Preferred

License and Certifications - Required

LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provide support to all eligible Families with expectant parents and parents of children from birth to 3 years of age. This program seeks to support young military Families which directly contribute to military mission readiness, support Family members' adaptation to military life, enhance the knowledge and skills for healthy relationships that can provide safe, nurturing environments for children to prevent family violence. Provide activities and services including information and referrals, parenting programs, respite care for children, and supervised play time for children. Families with children prenatal to 3 years old who have been assessed as being at risk for child maltreatment and/or Family violence can benefit from additional, more-intensive support from these services.

• Provides effective, timely and confidential services for Families who have been assessed as being at risk for child maltreatment and/or Family violence.

• Protects the privacy and confidentiality of client information.

• Identifies and reports suspected child abuse and neglect and domestic abuse.

• Assesses developmental milestones and referral procedures for indicators of special needs or developmental delays.

• Assesses and strengthening adaptation to parenthood.

• Assesses and strengthening parental capacity for problem-solving, building and sustaining trusting relationships, and seeking help when necessary.

• Promotes developmentally appropriate parenting skills and disciplinary techniques, and parent and child communication skills.

• Facilitates informal and formal community networks to build positive relationships and reduce social isolation.

• Develops relationships with local community and military installation officials and organizations that can maximize program effectiveness.

• Utilizes community-based services and formal and informal community networks to provide concrete support for families who may be in crisis.

• Utilizes methods for screening for, assessing, and addressing protective and risk factors associated with child abuse and neglect using a strengths-based Family centered developmental approach.

• Keeps tracking system up to date with case status.

• Participates in monthly conference calls and annual training events.

  Other Job Requirements

Responsibilities

Qualified candidates must have at least two (2) years of direct work experience in child abuse or domestic abuse, or maternal or child health or medical social work.

Must hold a current and active license as an LCSW, LMFT or RN.

Licensed Clinical Social Workers must possess a current, valid, unrestricted clinical license and a master's degree in Social Work to practice social work independently.

Registered Nurses must have at least a bachelor's degree in nursing, a current unrestricted license in one of the States or U.S. territories, and at least two (2) years of direct work experience with child abuse or domestic abuse, maternal or child health, public/community health, or mental health.

Must have home visitation experience.

Must have a valid driver's license, auto insurance and ability to operate a motor vehicle.

Must have working knowledge of basic computer skills and be able to use Microsoft Word, Power Point, and Excel programs.

Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices on most or all workdays.

Ability to communicate and interact with others, both in person and/or by telephone to conduct business.

Working under time pressure.

Working rapidly for long periods to meet deadlines.

Must be able to travel as needed and adhere to AFSC travel policies and procedures.

Must be able to enter private homes that may or may not provide easy access for those with physical disabilities or those recovering from physical rehabilitation or post-recovery mobility.

Position requires ability to transport self from office locations to private homes, other offices and facilities where training and other program activities occur.

General Job Information

Title

New Parent Support Program Child and Family Specialist, FASS

Grade

21

Work Experience - Required

Child Welfare

Work Experience - Preferred

Education - Required

Bachelors - Nursing, Masters - Counseling, Masters - Social Work

Education - Preferred

License and Certifications - Required

LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, RN - Registered Nurse, State and/or Compact State Licensure - Care Mgmt

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).

• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.

• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.

• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.

• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.

• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.

• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.

• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.

• Performs -User Maintenance on RAPIDS equipment.

  Other Job Requirements

Responsibilities

High School diploma or equivalent.

1+ years' experience in a Customer Service environment.

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.

Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title

Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA

Grade

WDNICAPAII

Work Experience - Required

Work Experience - Preferred

Education - Required

High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).

• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.

• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.

• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.

• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.

• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.

• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.

• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.

• Performs -User Maintenance on RAPIDS equipment.

  Other Job Requirements

Responsibilities

High School diploma or equivalent.

1+ years' experience in a Customer Service environment.

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.

Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title

Part Time Intermittent ID Card Specialist, Navy ICA

Grade

WDNICAPAII

Work Experience - Required

Work Experience - Preferred

Education - Required

High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).

• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.

• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.

• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.

• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.

• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.

• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.

• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.

• Performs -User Maintenance on RAPIDS equipment.

  Other Job Requirements

Responsibilities

High School diploma or equivalent.

1+ years' experience in a Customer Service environment.

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.

Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title

Part Time Intermittent ID Card Specialist (Personnel Assistant II), NAVY ICA

Grade

WDNICAPAII

Work Experience - Required

Work Experience - Preferred

Education - Required

High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).

• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.

• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.

• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.

• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.

• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.

• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.

• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.

• Performs -User Maintenance on RAPIDS equipment.

  Other Job Requirements

Responsibilities

High School diploma or equivalent.

1+ years' experience in a Customer Service environment.

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.

Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title

Part Time Intermittent ID Card Specialist, Navy ICA

Grade

WDNICAPAII

Work Experience - Required

Work Experience - Preferred

Education - Required

High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services

Job Description

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).

• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).

• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.

• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.

• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.

• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.

• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.

• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.

• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.

• Performs -User Maintenance on RAPIDS equipment.

  Other Job Requirements

Responsibilities

High School diploma or equivalent.

1+ years' experience in a Customer Service environment.

HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.

Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.

Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.

Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.

Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.

Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title

ID Card Specialist (Personnel Assistant II), NAVY ICA

Grade

WDNICAPAII

Work Experience - Required

Work Experience - Preferred

Education - Required

High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Job Detail

• Company:
  Magellan Health Services