Company Detail

Job Description

Position :Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

A part of an eyewear industry leader, Luxottica, Oliver Peoples strives to be the most prestigious and culturally distinctive eyewear company in the world.

We are committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

GENERAL FUNCTION

The Retail Sales Associate sells products and provides optimum customer service. Contributes to the store's success by building and maintaining a strong client following.

MAJOR DUTIES AND RESPONSIBILITIES

• Cross sells Oliver Peoples' products to customers by demonstrating knowledge of the brand and basic optical principles.

• Provides optimum service level to every customer.

• Displays knowledge of the Brand, warranties and options offered by Oliver Peoples to all customers.

• Connects and develops strong relationships with clients in order to build and maintain a strong client following.

• Maintains extremely high standards of sales and service, visual and merchandising elements.

• Stays current on product knowledge and fashion trends in order to be the authority for the client and drive sales and meet the client's needs.

• Maintains the Flagship/Store's presentation standards both on the sales floor and in the back office.

• Understands and supports all brand policies and procedures.

• Miscellaneous in-store duties as assigned.

BASIC QUALIFICATIONS

• 2+ years selling high-end optical/eyewear or luxury products

• Selling; excellent communication and customer service skills

• Able to speak clearly and understandably; hear communications by telephone and in person

• Ability to multi-task

• Flexibility

• Punctual - must be reliable

• Attention to detail

• Ability to maintain highest degree of confidentiality at all times

• Takes initiative in self-development

• Performs well under time or workload pressure

• Organization. - keeps on schedule

• Performs work in a fashion that others can pick up where left off

• Ability to learn

• Fosters and promotes a cohesive team

• Practicality - applies information available in a sensible way to function in the job

• Questioning - ability and willingness to orally seek out information in order to complete work in an effective and accurate manner

• Organizational awareness - understands the effect and implications of decisions on other components of the organization

• Treats each member of the team with professionalism and respect - is a team player Exemplifies the brand's retail vision, mission and values; celebrates wins; leads by example

PREFERRED QUALIFICATIONS

• A two-year degree or equivalent work experience

• Proficient in Ciao POS

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition I D : 788100

Store #: 00C172 Sunglass Hut SGO

Position : Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Sunglass Hut, a global leader in the sale of premium sunglasses, has partnered with Cabela's, the leading national retailer of outdoor gear and apparel known for its immersive retail experiences, to open Sunglass Hut shop-in-shops inside Cabela's stores across North America. If you have a passion for inspiring others to enjoy and explore the great outdoors while wearing amazing sunglasses, this could be an opportunity for you.

Sunglass Hut has an energetic, fun culture and diverse career paths for all types of talented and driven people. We offer competitive benefits, valuable training, and unlimited growth opportunities. At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for the top brands, latest trends and exclusive styles of high quality fashion and performance sunglasses.

Native Americans receive preference in accordance with Tribal law.

GENERAL FUNCTION

Our Sales Associates are vital to the success of Sunglass Hut. You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear.

MAJOR DUTIES AND RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty.

• Confidently provides an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers and management.

• Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized. Secures all company assets under one's control.

• Helps foster an inclusive culture by treating customers and colleagues with respect.

BASIC QUALIFICATIONS

• High School Diploma or GED

• Embrace new technology and change with high level of accuracy

• Self-accountability for sales results through use of selling skills and a drive to meet goals..

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

Sunglass Hut is a part of Luxottica, N.A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788336

Store # : 002407 Target Optical

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At Target Optical, we are on a mission to be the ally that WOW's! all families shopping at Target, by offering an easy and inspiring optical experience, no matter when, where or how they shop - and having a blast while doing it!

We offer flexible work schedules and competitive compensation packages including medical & dental benefits, employee discounts on eyewear, tuition reimbursement and paid time off. At Target Optical, we pride ourselves on building a culture where we focus and invest in people. We are a fast-growing brand and are looking for people who are passionate, enthusiastic and growth oriented. And because we are part of eyewear industry leader, Luxottica, there is plenty of opportunities to grow your career within Target Optical and beyond.

GENERAL FUNCTION

The Licensed Optician ensures the delivery of the Target Optical Way and the Guest Experience. The Licensed Optician lives out the Target Optical Way by embracing the Mindsets: People Focused, Collaborative, Accountable to Results, Think Differently and Simple, Fun and In Style.

MAJOR DUTIES AND RESPONSIBILITIES

• Delivers the daily sales goal by flawless execution of the Guest Experience behaviors.

• Ensures the delivery of a simple, fun and in-style fashion experience through the Playground Rules.

• Builds Brand awareness by daily attracting new Guests from the Host to Optical.

• Develops and maintains a professional business partnership with the Target Optical doctor and Target Host.

• Models the Target Optical Personal Style Dress Code.

• Creates an amazing Guest experience on every visit by accurately fitting and dispensing fashionable product to Guests.

• Follows all operating policies and procedures at the highest level to include training, timely and accurate implementation of approved marketing/ merchandising programs and promotions, the accurate completion of all sales transactions, and utilization of all sales strategies and resources.

• Ensures accuracy in all transactions/interactions with the Guest.

BASIC QUALIFICATIONS

• High School Diploma or equivalent

• Licensed as required by state

• 1+ years experience in retail or customer service

• Basic Computer Skills

• Selling Skills

• Driver for Results

• Self-Motivated

• Critical Thinking

• Accountability

• Accuracy in measurements

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788299

Store # : 000504 LensCrafters

Position: Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales Associate helps establish LensCrafters as the premier destination for all vision needs in your community.

MAJOR DUTIES & RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating existing customer relationships and building new ones.

• Utilizes optical prescription to recommend specific lenses and lens coatings.

• Assists patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.

• Conducts measurements using appropriate optical tools and consults with Optician as needed.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff (Target Host partners).

• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized.

• Helps foster an inclusive culture by treating customers and colleagues with respect

BASIC QUALIFICATIONS

• High School Diploma or GED

• 1+ years experience in retail or customer service

• Familiarity with point of sale systems, computers & calculators with basic phone and math skills

• Embrace new technology & change with high level of accuracy

• Ability to sell through use of sales skills and accountability for sales results, with a desire to meet goals

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

LensCrafters is a part of Luxottica, N.A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788255

Store # : 005950 Sunglass Hut MACYS

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Sunglass Hut is a global leader in the sale of premium sunglasses with over 1600 retail stores across North America. By joining our team you'll grow with the brightest in retail!

We offer competitive benefits, valuable training, and unlimited growth opportunities.

We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

GENERAL FUNCTION

The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that everyone working in the store serves as a true ambassador for Sunglass Hut.

The Store Manager creats an environment where everyone delivers great service through The Sunglass Hut Experience. The Store Manager's leadership, energy and willingness to make quick decisions inspires every store Associate to deliver The Sunglass Hut Experience that translates into sales.

MAJOR DUTIES AND RESPONSIBILITIES

• Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives.

• Develops the store's strategic plan to achieve financial results.

• Drives sales by continually identifying opportunities to achieve both personal and store goals.

• Leads by example by coaching, developing, mentoring and inspiring the team to enhance store performance.

• People work for people - uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment.

• Networks, recruits, hires to staffing needs, and trains using the onboarding tools provided as part of The Sunglass Hut Experience.

• Inspires team growth through individual development plans.

• Creates an inspirational and motivating work environment that reflects the integrity of the brand.

• Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience.

• Spends an average of 100% of time present on the sales floor.

• Continually coaches and develops the team to ensure consistent and absolute execution of The Sunglass Hut Experience.

• Develops customer relationships through interaction and feedback.

• Acts as an ambassador for the Sunglass Hut brand.

• Builds the Sunglass Hut brand by consistently executing the brand standards.

• Stays adept at knowing the product and staying curious on new merchandise and fashion trends.

• Motivates, coaches, and inspires thei team and ensures they are the best possible brand ambassadors.

• Ensures impeccable execution of operational policies and procedures, and maintains brand standards.

• Continually coaches and develops to ensure retail excellence.

• Communicates information regarding promotions, contests, and incentives to the team.

BASIC QUALIFICATIONS

• High school diploma or equivalent

• Previous leadership experience of 2+ years

• Demonstrated expertise in every aspect of store operations

• Detail-oriented

• Ability to use critical thinking to deliver absolute execution of the operational components of the store

PREFERRED QUALIFICATIONS

• Customer service and/or retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 787802

Store # : 002944 LensCrafters

Position: Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Sales Associate sets the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every LensCrafters every time. The role of Sales Associate helps establish LensCrafters as the premier destination for all vision needs in your community.

MAJOR DUTIES & RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating existing customer relationships and building new ones.

• Utilizes optical prescription to recommend specific lenses and lens coatings.

• Assists patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.

• Conducts measurements using appropriate optical tools and consults with Optician as needed.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff (Target Host partners).

• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized.

• Helps foster an inclusive culture by treating customers and colleagues with respect

BASIC QUALIFICATIONS

• High School Diploma or GED

• 1+ years experience in retail or customer service

• Familiarity with point of sale systems, computers & calculators with basic phone and math skills

• Embrace new technology & change with high level of accuracy

• Ability to sell through use of sales skills and accountability for sales results, with a desire to meet goals

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

LensCrafters is a part of Luxottica, N.A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788167

Store # : 000511 LensCrafters

Position: Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

• Custom fits glasses & precisely places prescription in lenses.

• Acts as a leader in optical acumen that provides a voice for associates.

• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

• Attracts new customers.

• Explores the needs & priorities of customers by asking open ended questions.

• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

• Assists co-workers with difficult or complex areas of product needs & prescriptions.

• Utilizes store tools & adheres to Brand Store Commitments.

• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection.

• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

• Possesses the ability to multi-task, prioritize & manage time with competing priorities.

• Commits to delivery date & time, seeks feedback & asks for referrals.

• Strives to achieve exceptional results on Brand KPIs & competencies.

• Presents, celebrates & educates at pick up.

• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

• Informs management of safety opportunities; demonstrates safe work practices.

• Possesses a -can do- spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

• Sells on your feet 80%-100% of the time.

• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

• Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS

• High School graduate or equivalent

• State Licensure

• Optical dispensing experience

• Strong customer service skills: communicator, listener & team builder

• Knowledge of current store merchandise

• Strong basic math skills

• Awareness of current fashion trends

• Selling skills - ability to use & carry an iPAD/tablet

• Familiarity with POS, computers & calculators

• Embrace new technology & change

PREFERRED QUALIFICATIONS

• Previous customer service & retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788314

Store # : 009694 Target Optical

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At Target Optical, we are on a mission to be the ally that WOW's! all families shopping at Target, by offering an easy and inspiring optical experience, no matter when, where or how they shop - and having a blast while doing it!

We offer flexible work schedules and competitive compensation packages including medical & dental benefits, employee discounts on eyewear, tuition reimbursement and paid time off. At Target Optical, we pride ourselves on building a culture where we focus and invest in people. We are a fast-growing brand and are looking for people who are passionate, enthusiastic and growth oriented. And because we are part of eyewear industry leader, Luxottica, there is plenty of opportunities to grow your career within Target Optical and beyond.

GENERAL FUNCTION

The Licensed Optician ensures the delivery of the Target Optical Way and the Guest Experience. The Licensed Optician lives out the Target Optical Way by embracing the Mindsets: People Focused, Collaborative, Accountable to Results, Think Differently and Simple, Fun and In Style.

MAJOR DUTIES AND RESPONSIBILITIES

• Delivers the daily sales goal by flawless execution of the Guest Experience behaviors.

• Ensures the delivery of a simple, fun and in-style fashion experience through the Playground Rules.

• Builds Brand awareness by daily attracting new Guests from the Host to Optical.

• Develops and maintains a professional business partnership with the Target Optical doctor and Target Host.

• Models the Target Optical Personal Style Dress Code.

• Creates an amazing Guest experience on every visit by accurately fitting and dispensing fashionable product to Guests.

• Follows all operating policies and procedures at the highest level to include training, timely and accurate implementation of approved marketing/ merchandising programs and promotions, the accurate completion of all sales transactions, and utilization of all sales strategies and resources.

• Ensures accuracy in all transactions/interactions with the Guest.

BASIC QUALIFICATIONS

• High School Diploma or equivalent

• Licensed as required by state

• 1+ years experience in retail or customer service

• Basic Computer Skills

• Selling Skills

• Driver for Results

• Self-Motivated

• Critical Thinking

• Accountability

• Accuracy in measurements

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788293

Store # : 001104 LensCrafters

Position: Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Greets customers without delay (within 30 seconds).

• Promptly answers the telephone (3 rings) in a friendly and courteous manner.

• Explains all required paperwork, tests, products and services

• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.

• Shows patience and courtesy to indecisive or difficult customers and patients.

• Performs work accurately and thoroughly despite time pressure and customer volume.

• Identifies situations involving unsatisfied customers and acts quickly for resolution. .

• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.

• Places contact lens orders, processes shipments and properly submits invoices for payment.

• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.

• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.

• Explains to customers -One Hour- processing and expected delivery times.

• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.

• Maintains safe working environment for all associates/patients.

• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.

• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTOR'S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.

• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.

• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

• High School graduate or equivalent

• Strong customer service skills (internal and external)

• Knowledge of current fashion trends

• Strong communicator and listener

• Problem solving ability

• Familiarity with cash register, computers and calculators

• Organization skills

• Sales skills

• Strong basic math skills

• Knowledge of office and store merchandise

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail and/or optical

• Strong interpersonal skills

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788245

Store # : 000209 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

• Custom fits glasses & precisely places prescription in lenses.

• Acts as a leader in optical acumen that provides a voice for associates.

• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

• Attracts new customers.

• Explores the needs & priorities of customers by asking open ended questions.

• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

• Assists co-workers with difficult or complex areas of product needs & prescriptions.

• Utilizes store tools & adheres to Brand Store Commitments.

• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection.

• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

• Possesses the ability to multi-task, prioritize & manage time with competing priorities.

• Commits to delivery date & time, seeks feedback & asks for referrals.

• Strives to achieve exceptional results on Brand KPIs & competencies.

• Presents, celebrates & educates at pick up.

• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

• Informs management of safety opportunities; demonstrates safe work practices.

• Possesses a -can do- spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

• Sells on your feet 80%-100% of the time.

• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

• Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS

• High School graduate or equivalent

• State Licensure

• Optical dispensing experience

• Strong customer service skills: communicator, listener & team builder

• Knowledge of current store merchandise

• Strong basic math skills

• Awareness of current fashion trends

• Selling skills - ability to use & carry an iPAD/tablet

• Familiarity with POS, computers & calculators

• Embrace new technology & change

PREFERRED QUALIFICATIONS

• Previous customer service & retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788261

Store # : 000160 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.

• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.

• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.

• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.

• Strives to achieve exceptional results with every customer and patient every time.

• Serves as a responsible alternate store key holder.

• Brings associate opportunities to the attention of management directly & in a timely manner.

• Under current & valid state Opticianry license performs the following:

• Provides expertise & product knowledge on lens choices based on the patient's vision needs & OD prescription.

• Adjusts and/or repairs eyewear as needed.

• Presents and dispenses eyewear & creates a lasting impression.

• Performs accurate digital measurements.

While working in Lab, if applicable

• Custom fits glasses & precisely places prescription in lenses.

• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.

• Edges & mounts only when needed & within company guidelines.

• Ensures finished eyewear meets optical standards & customer requirements.

• Ensures associates complete training & routinely conduct eyewear inspections with excellence.

• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.

• Ensures approved safety programs are implemented & maintained consistently per standards.

• Creates a safe working environment for all. Demonstrates safe work practices.

• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

BASIC QUALIFICATIONS

• HS diploma/GED

• 1+ year experience

• Current & valid state Opticianry license

• Strong optical & retail experience

• Knowledge of current optical theory & merchandise

• Strong communicator & listener

• Strong inter-personal skills

• Strong basic math skills

• Sales skills

• Problem solving ability

• Familiarity with cash register, computers & calculators

• Leadership & training experience

• Edging & mounting experience

• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• LensCrafters Final Eyewear Inspector Certification

• LensCrafters Quality, Fitting & Adjusting Program

• Optical machinery/instruments experience

• Customer service experience

• AccuFit Digital Measurement System certification

• Knowledge of current store merchandise & lens options

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID : 788258

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.

• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.

• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.

• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.

• Strives to achieve exceptional results with every customer and patient every time.

• Serves as a responsible alternate store key holder.

• Brings associate opportunities to the attention of management directly & in a timely manner.

While working in Lab, if applicable

• Custom fits glasses & precisely places prescription in lenses.

• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.

• Edges & mounts only when needed & within company guidelines.

• Ensures finished eyewear meets optical standards & customer requirements.

• Ensures associates complete training, & routinely conducts eyewear inspections with excellence.

• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.

• Ensures approved safety programs are implemented & maintained consistently per standards.

• Creates a safe working environment for all. Demonstrates safe work practices.

• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

BASIC QUALIFICATIONS

• HS diploma/GED

• 1+ year experience

• Strong optical & retail experience

• Knowledge of current optical theory & merchandise

• Strong communicator & listener

• Strong inter-personal skills

• Strong basic math skills

• Sales skills

• Problem solving ability

• Familiarity with cash register, computers & calculators

• Leadership & training experience

• Edging & mounting experience

• Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

• State licensure (if applicable) &/or ABO Certification in non-licensed states

• LensCrafters Final Eyewear Inspector Certification

• LensCrafters Quality, Fitting & Adjusting Program

• Optical machinery/instruments experience

• Customer service experience

• AccuFit Digital Measurement System certification

• Knowledge of current store merchandise & lens options

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID : 788328

At LensCrafters, we love eyes and care about the people behind them. With over 900 locations, LensCrafters is the largest optical retailer in North America and our love of eyes and higher standard of quality have made LensCrafters an industry leader for over 30 years.

GENERAL FUNCTION

The Associate Optometrist is a leader in the organization, delivering the brand promise, experience & the organization's key results through collaboration & teamwork. Ensures all patients receive the highest quality Optometric care by performing clinical protocols while maximizing results & practices growth through strong partnership with the MOD, SMM & team. The Associate Optometrist delivers key performance indicators and serves as a leading ambassador of the Brand inside & outside the organization who is driven by passion & high standards to always go above & beyond.

MAJOR DUTIES & RESPONSIBILITIES

• Ensures executional excellence & winning results in partnership with the MOD & store team.

• Demonstrates commitment to exceed results through strong competency in KPI management & high accountability.

• Ensures Brand is known as the leading optical provider within the community.

• Operates as successful stakeholder to all leaders within the organization & local market.

• Places the patient/customer 1st & delivers excellent service.

• Strives to exceed expectations on all KPIs.

• Conveys a commitment to providing unsurpassed Patient Service through ensuring staff performs the following Service Process steps:

• Address all patients/customers visual life style needs

• Make eyewear recommendations based on patients/customers' needs

• Explain each step of the eye exam; listen carefully to patients/customers

• Utilize available tools & visual aids to summarize & ensure patients understand each aspect of their vision, eye health, & overall well being

• Communicate effectively with patients the need for annual eye exams. Ensure all patients are appointed in TAB for their next eye exam

• Conducts all services in accordance with protocol & accepted standards of care.

• Ensures all patients receive accurate diagnosis & appropriate recommendations.

• Establishes a positive Doctor/patient relationship.

• Utilizes & leverages effectively all technology to deliver unsurpassed patient/customer experiences.

• Ensures office systems are maintained.

• Maintains State Licensure in good standing & practices to the full scope of that license, responsible for maintaining Continuing Education requirements.

• Provides effective training & guidance to team members making use of Company provided programs.

• Delivers clear, motivating & constructive feedback in a timely manner to all associates.

• Creates a positive culture linked to the corporate culture; identifies what motivates each individual & directs conversations & actions appropriately.

• Encourages associate decision making at the level closest to the patient.

• Maximizes partnerships through leadership, participation & involvement.

• Takes pride in the appearance of the office.

• Maintains safe working environment for all associates/patients.

• Leads by example.

BASIC QUALIFICATIONS

• Doctor of Optometry

• Commitment to quality patient care

• Knowledge of current Optometric theory & technology

• Strong communicator & listener

• Problem solving ability

• Solid Organization skills

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 787785

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

GENERAL FUNCTION

The Service Delivery Supervisor has direct responsibility of customer service agents (on and off phone). The Supervisor is primarily focused on the development of their direct employees in support of Call Center KPI delivery and broader brand objectives.The Service Delivery Supervisor accomplishes department objectives through day-to-day management and accountability for consistent delivery on metrics, quality, and external experience measures. The Supervisor champions the cause of customer satisfaction by acting as a subject matter expert, supporting their team, and providing input to strategic and operational management decision-making.

MAJOR DUTIES AND RESPONSIBILITIES

• Establishes goals for their team members by gathering pertinent operational, customer based, and business specific information

• Identifies trends at the agent and content level, and escalates to the appropriate channel

• Maintains quality service by managing to quality and customer service standards

• Analyzing and resolves quality and customer service problems

• Prepares and discusses NACC associate and department performance weekly or bi-weekly with team members

• Partnership with training and business intelligence team to develop tools and methodologies to manage associate performance such as quality monitoring tools, KPI management and performance goals

• Develop methodologies for root cause analysis of frequent call types, and drive change in the organization to minimize these calls.

• Responsible for development of associates, ensuring ongoing career growth, progression and a solid succession planning

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and performance management of associates; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

• Ensure continuous process improvement through analysis, procedural evaluation, and system enhancements

• Manages employee teams; recruits, drives engagement, coaches, and develops staff

• Facilitates appropriate performance management actions

• Partner and input to workforce planning and intra-day activities to ensure appropriate level of occupancy and cost efficiency

• Evaluates and provides recommendations to leadership regarding staffing needs to meet service level objectives and metrics

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience

• Experience representing sales and support organizations for designated brand(s)

• 3+ year(s) of proven success in leading, managing and inspiring teams or individuals

• Strong analytical and problem solving skills

• Strong ability to form relationships and partnerships across multiple levels of management

• Strong negotiation skills

• Microsoft Office Suite proficiency (Word, Excel, PowerPoint, MS-Project, Access & Outlook)

• Ability to learn new software and systems

PREFERRED QUALIFICATIONS

• 5+ years in a high volume contact center, addressing customer questions or resolving customer issues

• Proven ability to successfully negotiate support processes, support tool requirements, services, and offerings

• In-depth level of knowledge of all contact center processes and procedures

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 787786

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

GENERAL FUNCTION

The Service Delivery Supervisor has direct responsibility of customer service agents (on and off phone). The Supervisor is primarily focused on the development of their direct employees in support of Call Center KPI delivery and broader brand objectives.The Service Delivery Supervisor accomplishes department objectives through day-to-day management and accountability for consistent delivery on metrics, quality, and external experience measures. The Supervisor champions the cause of customer satisfaction by acting as a subject matter expert, supporting their team, and providing input to strategic and operational management decision-making.

MAJOR DUTIES AND RESPONSIBILITIES

• Establishes goals for their team members by gathering pertinent operational, customer based, and business specific information

• Identifies trends at the agent and content level, and escalates to the appropriate channel

• Maintains quality service by managing to quality and customer service standards

• Analyzing and resolves quality and customer service problems

• Prepares and discusses NACC associate and department performance weekly or bi-weekly with team members

• Partnership with training and business intelligence team to develop tools and methodologies to manage associate performance such as quality monitoring tools, KPI management and performance goals

• Develop methodologies for root cause analysis of frequent call types, and drive change in the organization to minimize these calls.

• Responsible for development of associates, ensuring ongoing career growth, progression and a solid succession planning

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and performance management of associates; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

• Ensure continuous process improvement through analysis, procedural evaluation, and system enhancements

• Manages employee teams; recruits, drives engagement, coaches, and develops staff

• Facilitates appropriate performance management actions

• Partner and input to workforce planning and intra-day activities to ensure appropriate level of occupancy and cost efficiency

• Evaluates and provides recommendations to leadership regarding staffing needs to meet service level objectives and metrics

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience

• Experience representing sales and support organizations for designated brand(s)

• 3+ year(s) of proven success in leading, managing and inspiring teams or individuals

• Strong analytical and problem solving skills

• Strong ability to form relationships and partnerships across multiple levels of management

• Strong negotiation skills

• Microsoft Office Suite proficiency (Word, Excel, PowerPoint, MS-Project, Access & Outlook)

• Ability to learn new software and systems

PREFERRED QUALIFICATIONS

• 5+ years in a high volume contact center, addressing customer questions or resolving customer issues

• Proven ability to successfully negotiate support processes, support tool requirements, services, and offerings

• In-depth level of knowledge of all contact center processes and procedures

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788249

Store # : 00B004 Milpitas Store

Position: Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Join Team Oakley and be part of a team that pushes the boundaries of performance in sport and fuels the drive of athletes. Oakley offers products and technologies designed to meet the performance needs of the world's best athletes, enabling them to compete at the highest level possible.

GENERAL FUNCTION

The Specialized Consultant is responsible for supporting the management team by demonstrating superior selling behaviors and Sales Floor leadership, promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies. Their primary role is to support the Sales Floor in motivating the team to surpass selling goals. The Sales Lead position is considered a Part Time key holder role.

Everyone plays a critical role and the objective of a Specialized Consultant is to engage and inspire our customers to achieve their personal best by providing an uncompromising and unparalled customer experience.

MAJOR DUTIES AND RESPONSIBILITIES

• Acts as an ambassador and displays knowledge of the Brand and stays current on product knowledge.

• Connects and develops strong relationships with customers in order to maintain positive customer relationships.

• Collaborates with fellow Associates to foster teamwork.

• Assists the management team with inspiring a high performing team that is passionate about selling and committed to providing an ELITE customer experience.

• Advocates and executes all company customer service initiatives.

• Assists in processing, replenishing merchandise and monitoring floor stock.

• Assists in floor moves, merchandising, display maintenance, and housekeeping of sales floor and stock room.

• Organizes the stock room and ensures accurate labeling, logical placement, neat arrangement, and cleanliness are maintained.

• Leads with store opening/closing procedures when management is not present.

• Any other tasks as assigned by any member of management.

BASIC QUALIFICATIONS

• 1+ years of retail sales experience within a specialty environment

• Flexible availability - including nights, weekend, and holidays.

• Strong selling background with a proven track record of achieving top results in individual sales performance.

• Strong in communication, interpersonal, and customer service skills.

• Ability to work as part of a team and interact effectively with others.

• Good time management and organizational skills

• Computer proficiency and cash register experience

• Ability to be on your feet most of the day or moving on the sales floor or stock room.

• Ability to maneuver merchandise and lift up to 40 lbs.

• Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis.

PREFERRED QUALIFICATIONS

• Knowledge of Oakley and its products

• Outgoing, enthusiastic and enjoys interacting with customers

• A sports-minded individual

• Bilingual

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788316

Store # : 00B004 Milpitas Store

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Join Team Oakley and be part of a team that pushes the boundaries of performance in sport and fuels the drive of athletes. Oakley offers products and technologies designed to meet the performance needs of the world's best athletes, enabling them to compete at the highest level possible.

GENERAL FUNCTION

The Store Manager contributes to Oakley's success by leading a team of store employees to create and maintain the Oakley Experience for our internal and external customers. The Store Manager directs and supervises the workforce, makes staffing decisions, ensures customer satisfaction, manages the store's financial performance, and sustains brand equity.

MAJOR DUTIES AND RESPONSIBILITIES

• Delivers excellent customer service and demonstrates a high degree of professionalism.

• Achieves high levels of sales performance and results.

• Recruits and hires top talent to meet store and company needs.

• Provides feedback through ongoing training, counseling, assessments and setting challenging goals to improve employee performance.

• Manages all employees in execution of daily tasks to maximize sales.

• Manages all visual standards in the store, including merchandise presentation, signage, lighting and general maintenance.

• Reviews operational reports and records to ensure adherence to Company policies and procedures, monitors store profitability and manages payroll matrix.

• Monitors and reviews inventory levels and paperwork in order to ensure accuracy of store inventory.

• Oversees compliance of Sales Consultants, Specialized Consultants and Sales Supervisors with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales, record-keeping procedures and overall maintenance of the store.

• Helps solve problems that affect the store's service, efficiency and productivity.

• Assists with all staff responsibilities as the workday may require.

BASIC QUALIFICATIONS

• 3+ years of retail sales experience within a specialty environment

• 1+ years of retail management experience

• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends and holidays

• Strong communication skills (verbal & written), including strong relationship building skills

• Ability to develop and train staff, build relationships and utilize skills of staff most appropriately

• Ability to be on your feet most of the day or moving on the sales floor or stock room

• Ability to maneuver merchandise and lift up to 40 lbs.

• Physical activities include engaging in repetitive motions, bending, kneeling, twisting, stretching, squatting, pushing, pulling, lifting, climbing, carrying, walking, reaching and/or using a step stool on a frequent basis

PREFERRED QUALIFICATIONS

• Knowledge of Oakley and its products

• Outgoing, enthusiastic and sports-minded individual

• Bilingual

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788338

Store # : 000340 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

• Custom fits glasses & precisely places prescription in lenses.

• Acts as a leader in optical acumen that provides a voice for associates.

• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

• Attracts new customers.

• Explores the needs & priorities of customers by asking open ended questions.

• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

• Assists co-workers with difficult or complex areas of product needs & prescriptions.

• Utilizes store tools & adheres to Brand Store Commitments.

• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection.

• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

• Possesses the ability to multi-task, prioritize & manage time with competing priorities.

• Commits to delivery date & time, seeks feedback & asks for referrals.

• Strives to achieve exceptional results on Brand KPIs & competencies.

• Presents, celebrates & educates at pick up.

• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

• Informs management of safety opportunities; demonstrates safe work practices.

• Possesses a -can do- spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

• Sells on your feet 80%-100% of the time.

• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

• Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS

• High School graduate or equivalent

• State Licensure

• Optical dispensing experience

• Strong customer service skills: communicator, listener & team builder

• Knowledge of current store merchandise

• Strong basic math skills

• Awareness of current fashion trends

• Selling skills - ability to use & carry an iPAD/tablet

• Familiarity with POS, computers & calculators

• Embrace new technology & change

PREFERRED QUALIFICATIONS

• Previous customer service & retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788253

Store # : 00C112 Sunglass Hut SGO

Position: Casual Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Sunglass Hut, a global leader in the sale of premium sunglasses, has partnered with Bass Pro Shops, the leading national retailer of outdoor gear and apparel known for its immersive retail experiences, to open Sunglass Hut shop-in-shops inside Bass Pro stores across North America. If you have a passion for inspiring others to enjoy and explore the great outdoors while wearing amazing sunglasses, this could be an opportunity for you.

Sunglass Hut has an energetic, fun culture and diverse career paths for all types of talented and driven people. We offer competitive benefits, valuable training, and unlimited growth opportunities. At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for the top brands, latest trends and exclusive styles of high quality fashion and performance sunglasses.

Native Americans receive preference in accordance with Tribal law.

GENERAL FUNCTION

Our Sales Associates are vital to the success of Sunglass Hut. You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear.

MAJOR DUTIES AND RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty.

• Confidently provides an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers and management.

• Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized. Secures all company assets under one's control.

• Helps foster an inclusive culture by treating customers and colleagues with respect.

BASIC QUALIFICATIONS

• High School Diploma or GED

• Embrace new technology and change with high level of accuracy

• Self-accountability for sales results through use of selling skills and a drive to meet goals..

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

Sunglass Hut is a part of Luxottica, N.A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Position :Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

A part of an eyewear industry leader, Luxottica, Oliver Peoples strives to be the most prestigious and culturally distinctive eyewear company in the world.

We are committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

GENERAL FUNCTION

The Licensed Optician assists in leading the Luxury Retail stores to success by building and maintaining a strong client following. Consistently delivers an exceptional experience in order to exceed service and sales expectations. Support the Store Manager in ensuring that all optical quality controls are in compliance

MAJOR DUTIES AND RESPONSIBILITIES

• Maintains extremely high standards of sales and service.

• Meets and exceeds all client service and sales standards by consistently delivering an exceptional experience.

• Connects and develops strong relationships with customers in order to build and maintain a strong client following.

• Expertly guides customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe, RX and price needs.

• Demonstrates flawless accuracy in taking and recording measurements, adjusting and fitting eyewear, and execution of all details.

• Ensures finished eyewear meets the Luxury Retail standard of flawless accuracy.

• Stays current on product knowledge and fashion trends in order to drive sales.

• Maintains presentation standards both on the sales floor and back office.

• Maintains inventory controls.

• Understands and supports all Luxury Retail policies and procedures.

• Trains and mentors Managers and Associates.

• Supports set-up and execution of all events.

• Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

BASIC QUALIFICATIONS

• High School Diploma

• State licensure or certification by a nationally-recognized opticianary association as an optician

• 2+ years sales experience in the luxury service industry

• Knowledge of current optical theory and practices

• Natural ability in building a client following

• Sales Experience

• Polished Appearance

• Strong written and verbal communication skills

• Strong Interpersonal skills

• Resourceful and result driven

• Computer skills

• Flexibility to work non-traditional hours including evenings and weekends

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788306

Store # : 002401 Sunglass Hut

Position: Casual Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Sunglass Hut is a global leader in the sale of premium sunglasses with over 1600 retail stores across North America. By joining our team you'll grow with the brightest in retail!

We offer competitive benefits, valuable training, and unlimited growth opportunities.

We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

GENERAL FUNCTION

Our Sales Associates are vital to the success of Sunglass Hut. You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear.

MAJOR DUTIES AND RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty.

• Confidently provides an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers and management.

• Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized. Secures all company assets under one's control.

• Helps foster an inclusive culture by treating customers and colleagues with respect.

BASIC QUALIFICATIONS

• High School Diploma or GED

• Embrace new technology and change with high level of accuracy

• Self-accountability for sales results through use of selling skills and a drive to meet goals..

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

Sunglass Hut is a part of Luxottica, N.A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788335

At Target Optical, we help people see and look great - and have a blast doing it! We make caring for people's vision fun.

There's always more to see at Target Optical - more style, more fun, and more opportunities to find a career that fits your already-full life. Put your career in focus with us!

GENERAL FUNCTION

The Sales Associate is responsible for creating an outstanding optical experience for our guests by bringing together their knowledge, experiences and personality together with the guests needs and our high quality fashion brands.

MAJOR DUTIES AND RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating existing customer relationships and building new ones.

• Utilizes optical prescription to recommend specific lenses and lens coatings.

• Assists patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.

• Conducts measurements using appropriate optical tools and consults with Optician as needed.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff (Target Host partners).

• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized.

• Helps foster an inclusive culture by treating customers and colleagues with respect

BASIC QUALIFICATIONS

• High School Diploma or GED

• 1+ years experience in retail or customer service

• Familiarity with point of sale system, computers & calculators with basic phone and math skills

• Embrace new technology & change with high level of accuracy

• Ability to sell through use of sales skills and accountability for sales results, with a desire to meet goals.

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

Target Opitical is part of the Luxottica, N.A family. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788187

Store # : 004734 Sunglass Hut

Position: Seasonal/Temporary

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

Sunglass Hut is a global leader in the sale of premium sunglasses with over 1600 retail stores across North America. By joining our team you'll grow with the brightest in retail!

We offer competitive benefits, valuable training, and unlimited growth opportunities.

We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

GENERAL FUNCTION

Our Sales Associates are vital to the success of Sunglass Hut. You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear.

MAJOR DUTIES AND RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building brand loyalty.

• Confidently provides an exceptional customer experience through making a connection, attention to detail and offering a personalized and unique shopping experience resulting in customer satisfaction.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers and management.

• Takes pride in the appearance of store and shows initiative to keep displays and inventory clean, attractive and organized. Secures all company assets under one's control.

• Helps foster an inclusive culture by treating customers and colleagues with respect.

BASIC QUALIFICATIONS

• High School Diploma or GED

• Embrace new technology and change with high level of accuracy

• Self-accountability for sales results through use of selling skills and a drive to meet goals..

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

Sunglass Hut is a part of Luxottica, N.A. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788065

Store # : 001885 Target Optical

Position: Full-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At Target Optical, we are on a mission to be the ally that WOW's! all families shopping at Target, by offering an easy and inspiring optical experience, no matter when, where or how they shop - and having a blast while doing it!

We offer flexible work schedules and competitive compensation packages including medical & dental benefits, employee discounts on eyewear, tuition reimbursement and paid time off. At Target Optical, we pride ourselves on building a culture where we focus and invest in people. We are a fast-growing brand and are looking for people who are passionate, enthusiastic and growth oriented. And because we are part of eyewear industry leader, Luxottica, there is plenty of opportunities to grow your career within Target Optical and beyond.

GENERAL FUNCTION

The Sales Associate is responsible for creating an outstanding optical experience for our guests by bringing together their knowledge, experiences and personality together with the guests needs and our high quality fashion brands.

MAJOR DUTIES AND RESPONSIBILITIES

• Consistently deliver sales plan and company objectives through cultivating existing customer relationships and building new ones.

• Utilizes optical prescription to recommend specific lenses and lens coatings.

• Assists patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.

• Conducts measurements using appropriate optical tools and consults with Optician as needed.

• Actively participates and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff (Target Host partners).

• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized.

• Helps foster an inclusive culture by treating customers and colleagues with respect

BASIC QUALIFICATIONS

• High School Diploma or GED

• 1+ years experience in retail or customer service

• Familiarity with point of sale system, computers & calculators with basic phone and math skills

• Embrace new technology & change with high level of accuracy

• Ability to sell through use of sales skills and accountability for sales results, with a desire to meet goals.

• Strong communication skills (both oral and written)

• Self-Motivator with a demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment

Target Opitical is part of the Luxottica, N.A family. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica

Job Description

Requisition ID: 788235

Store # : 000347 LensCrafters

Position: Part-Time

Total Rewards: Benefits/Incentive Information (https://jobs.luxottica.com/content/Benefits-and-Perks/?locale=en_US)

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

MAJOR DUTIES & RESPONSIBILITIES

• Greets customers without delay (within 30 seconds).

• Promptly answers the telephone (3 rings) in a friendly and courteous manner.

• Explains all required paperwork, tests, products and services

• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.

• Shows patience and courtesy to indecisive or difficult customers and patients.

• Performs work accurately and thoroughly despite time pressure and customer volume.

• Identifies situations involving unsatisfied customers and acts quickly for resolution. .

• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.

• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.

• Places contact lens orders, processes shipments and properly submits invoices for payment.

• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.

• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.

• Explains to customers -One Hour- processing and expected delivery times.

• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.

• Maintains safe working environment for all associates/patients.

• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.

• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTOR'S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.

• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.

• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

• High School graduate or equivalent

• Strong customer service skills (internal and external)

• Knowledge of current fashion trends

• Strong communicator and listener

• Problem solving ability

• Familiarity with cash register, computers and calculators

• Organization skills

• Sales skills

• Strong basic math skills

• Knowledge of office and store merchandise

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail and/or optical

• Strong interpersonal skills

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Detail

• Company:
  Luxottica