Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.
Product Manager, Technical is the ultimate -jack-of-all-trades- leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.
What you'll do in your role.
Vision, Strategy, and Analysis
- Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and roadmap including technical vision and capabilities.
- Drives end user product research.
- Partners with business and internal/external stakeholders to understand current customer experience, identifies areas of opportunity.
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify
- Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
- Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
- Conducts specific ad hoc analysis and provides insights to management on request.
Customer Evangelist
- Leverages customer insights for product vision, strategy, roadmap, priorities.
- Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs
and priorities.
- Create, manage, foster an active VOC feed for themselves and team.
- Actively looks for opportunities to delight or meet customer's unmet needs.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
Product Execution & Technical Delivery
- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.
- Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and
- Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
- Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
- Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
- Manages and maintains efficient flo of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev in Team Backlogs.
- In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
- Runs beta and pilot programs with early-stage products and samples.
- Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
- Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
- Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues
Relationship & People, Professional Development
- Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial
- Develops positive working relationships with Customer groups or Customer Representatives.
The experience you'll bring.
Bachelors Degree- Computer Science, Engineering, IT or equivalent experience.
Position details
Req ID: 192767BR
Department: Information Technology
Travel Required: No
