JOB DESCRIPTION
Job Summary
The Medical Assistant - Care Connections will communicate with members after appointments and services to ensure that they are receiving quality care. They will function as a liaison to share testing results, coordinate care between providers, and help the member navigate the health care system to receive appropriate follow up care. Communicates with the providers to clarify any orders or requests and assist with escalation of issues to the appropriate team when unable to resolve independently. In addition to working directly with members, they will perform various administrative tasks, documentation, and patient records updates.
KNOWLEDGE/SKILLS/ABILITIES
Be a liaison for Molina members by following up with members after appointments or services to ensure they receive the highest quality care leading to better health outcomes
Help at risk patients by processing and following-up on case management and primary care provider referrals
Escalate patient issues related to prior authorizations for medications and durable medical equipment.
Communicate lab results and other exam findings with members and Primary Care Providers as needed.
Assist with follow up calls to members to ensure positive experience/outcomes and ensure patient needs are met.
Communicate with Nurse Practitioner related to member health issues to ensure timely follow up and response.
Facilitate care coordination and intervention by sending electronic messages/faxes to primary care physicians
Close gaps in health care by preparing patient lab result letters and following-up on lab results
Fulfill nurse practitioner supply orders and maintain adequate nursing supplies inventory
Perform administrative tasks such as telephone and email inquiries, follow-up documentation and update patient records
Assists with special projects under the direction of Clinical Integration leadership team.
JOB QUALIFICATIONS
Required Education
High School Diploma or GED
Required Experience
At least 1-3 years of clinical experience preferably family practice, in-home health, primary care, palliative care, or hospice settings
A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for medical assistant practice scope
Working knowledge of desktop software applications (e.g., Outlook, Word, Excel, Internet, Email)
Ability to lift up to 50 lbs
Excellent customer service and communication (written & verbal and can work independently or as part of a team
Understanding and striving to meet or exceed Care Connections Clinical Integration and departmental metrics while providing excellent customer service
Strong attention to detail, ability to multi-task, prioritize tasks, meet deadlines, and demonstrate attention to detail and follow through
Can utilize critical thinking skills to identify issues, problem solve to logical conclusion and demonstration initiative
Empathy for working with senior, disabled, income challenged /vulnerable populations
Demonstrate positive working relationships with peers and effectively manage conflict
Required License, Certification, Association
Graduate of an accredited Certified Medical Assistant program
Preferred Experience
Experience working as a Certified Medical Assistant for more than 1 year
Experience working with an electronic medical record system, preferably Epic
Experience with underserved populations facing socioeconomic barriers to healthcare
Bilingual in Spanish, Korean, Mandarin, Cantonese, or Vietnamese
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $13.41 - $29.06 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
