Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Services Representative is responsible for checking in, scheduling appointments, answering billing questions, and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).
Location: 1728 W Marine View Dr. Suite 106, Everett, WA 98201; Role will become hybrid after training period
Schedule: Monday - Friday; 8am-5pm PST
If you live near Everett, WA, you'll enjoy the flexibility of a hybrid remote role* as you take on some tough challenges.
Primary Responsibilities:
Applies knowledge/skills to activities that often vary from day to day
Demonstrates a moderate level of knowledge and skills in own function
Requires little assistance with standard and non-standard requests
Solves routine problems on own
Works with supervisor to solve more complex problems
Prioritizes and organizes own work to meet agreed upon deadlines
Works with others as part of a team
Assist physicians, as required in coordination of care for patients
Works collaboratively with Centralized Services to support patient needs
Establish and maintain relationships with service providers for patient's coordination of care
Ensures work is being performed according to company policies, procedures, and standards
Provides high quality care and service excellence to our patients
Performs other administrative and clerical duties as assigned
Participates in a variety of department initiatives
Ensures all OSHA, HIPAA, and other regulations are followed
Follows proper reporting protocols for any compliance or incident reporting as needed
Maintains strict patient and employee confidentiality
Other duties and responsibilities, not specifically described, maybe defined, or assigned from time to time, consistent with knowledge, skills and abilities of the incumbent by management
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED (or higher)
1+ year(s) of medical front desk experience
1+ year(s) of Microsoft Office experience
Preferred Qualifications:
Experience with data analysis software
1+ years of customer service experience
1+ years of electronic medical record experience
1+ years of health plan insurance knowledge
Previous experience with appointment scheduling within a medical office or call center type role
UCB/ACD Desktop phone system experience
Previous experience with EMR systems, prefer EPIC
A basic knowledge of medical terminology
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Washington Residents Only: The hourly range for Washington residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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