Overview Who we are Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world. As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as SlurpeeR and Big BiteR. -Brain Freeze- is a 7-Eleven registered trademark for our 53-year old SlurpeeR and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month. But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers. Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. How we lead At 7-Eleven we are guided by our Leadership Principles. Be Customer Obsessed Be Courageous with Your Point of View Challenge the Status Quo Act Like an Entrepreneur Have an -It Can Be Done- Attitude Do the Right Thing Be Accountable Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores. About This Opportunity Responsibilities The ServiceNow Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. The Product Owner works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities Take ownership of ServiceNow projects delivery - scoping, design, implementation, user training and value realization Effectively communicate and manage the project stakeholders Manage the product backlog and validate customer needs and priorities Manage project budget, and release implementation schedule Actively manage project team utilization and alignment with the training, and improvement activities within the company Actively monitor the product implementation progress and provide visibility to the stakeholders Apply problem solving techniques to resolve issues and perform regular risk management activities Facilitate regular retrospectives with the project team Have a high degree of organization, individual initiative, and personal accountability. Qualifications Required Qualifications Bachelor's degree and 6+ years of technical experience, or equivalent and 2+ years of project leadership experience Experience with ServiceNow solutions using ITSM 3+ years' of ServiceNow Platform experience as an admin, project, program, or product manager 3+ years' experience of Software Development Lifecycle, leveraging agile practices
