/*This is an on site position. The pay is $15-$17 an hour based on your experience. Weekends are required for this position.*/ * Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center. * Ensure a quality experience by providing friendly, professional service. * Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer's behalf. * Monitor order and return flow. * Process credits and exchanges for returns to SKECHERS.com. * Assist customers with their SKECHERS Elite membership accounts. * Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store. * Research and troubleshoot technical issues as needed. * Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward. * Excellent oral and written communication skills. * Excellent organizational and time management skills * Familiarity with a CRM system * Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint. * Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment. * Ability to manage multiple priorities. * Retail management experience would also be considered. All your information will be kept confidential according to EEO guidelines.
