Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's -50 Companies that Care-. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Unity in Diversity
Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country's preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.
Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE ROLE:
The Special Events Logistics Manager is responsible for the coordination and execution of all events contracted by the Sales Department. This position supports our House of Blues venue in Anaheim, CA.
Responsibilities:
I. Essential Functions
Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs, and station set-up)
Assists with Production department all aspects needed for an event
Liaison between client and House of Blues Team Members throughout Event.
Executes admission tickets and retail requests for Special Events
Verbally communicate in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, as well as the guest host to ensure timely execution of events, quality of service and adherence to all applicable federal, state and local safety & health regulations and HOB standards.
Must maintain a neat, clean and well-groomed appearance (specific HOB standard)
Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift
Assures seamless transition for Client from Sales Department to Operations Manager during Event
Handle all aspects of the Special Event once the special event order (SEO) has been distributed
Maintain files in proper order after the special event order has been distributed.
Client interaction; conducts site inspections and walk through with clients as requested by SM / DOS
Assist Sales Manager(s) as requested with special needs by the client
Conduct meetings such as the SEO Meeting and Production Meeting
Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue.
II. Accounting Functions
Verify Deposit / Payments tracking schedules with Sales Manager
Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain's Report and Receipts
Responsible for proper settlement or payment on night of event with client and entering billing information into Micros system to generate a final guest check
Manage staff hours to ensure we are not exceeding our budget
III. Staff Functions
Train all staff with regards to the proper techniques and etiquette for service
Assist the staff and captains with the execution of events according to the event order and HOB standards
Produce weekly banquet summary for all events - includes number of team members and their time to be scheduled and verify staffing was handled by Operations Managers.
Oversee attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions.
IV. Inventory Functions
Maintain and order all Linen inventory & cleaning
Order equipment, maintain inventory / par levels & report deficiencies to DOS
Order all specialty items as sold by Sales Manager and upsell to client as opportunity arises
Ensures equipment rentals for SE are ordered and returned to vendors
Obtain permits as needed
V. Specific Job Knowledge, Skill and Ability
Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
Knowledge of all appropriate table settings and etiquette
Working knowledge of fine dining, strong food and wine knowledge and sequence of service (specific to Foundation Rooms).
Basic Mathematical skills
Ability to operate various food and beverage equipment present at a functions
In addition to the performance of essential job functions the Logistics Manager will be evaluated on the following leadership qualities:
Working Relationship
Judgment / Accountability
Quality / Accuracy of Work
Dependability / Reliability
Communication (Written and Verbal) Initiative
Development (self and subordinate)
Manageability
Reaching profit margins for enhancements sold
Job Qualifications:
Required:
(State or County Licensee or Certification Requirement )/ Responsible Alcohol Awareness Training Certification or Equivalent
High School Diploma
Working knowledge of Restaurant & Music Hall Operations; event planning, food preparation & presentation, menu planning, food costing, computers (word processing, database spreadsheets)
Entry level knowledge of legal and HR issues with regards to the hospitality industry (federal, state, and local law regarding liquor, labor and health code regulations) POS systems
Exhibits positive attitudes; excellent written and verbal communication; high level of organizational and follow-through skills; communicates assertively; maintains personal integrity
Ability to handle various projects at one time make good decisions; delegates; follow up; communicate with staff and guests in a positive manner
Tolerance of all cultures, music and art forms
Preferred:
College diploma
Minimum of two years management experience in sales / marketing / catering; public speaking experience a plus
Physical Work Requirements:
Physical activities include walking, talking, seeing, hearing, pushing, balancing, stooping, crouching, kneeling, handling. Ability to walk and stand for long period of time
Ability to lift and carry objects up to 35 pounds
Ability to work in a very fast paced environment with considerable noise and interruptions. Must be able to change activity frequently.
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
