Title: SALES CLERK Full Time (FINE JEWELRY) Location: United States-Maryland-Bethesda Job Number: 220001OD Job Summary: Serves as fine jewelry and watch sales specialist responsible for creating and maintaining a knowledgeable customer focused productive selling environment. Duties and Responsibilities: Exercises professional selling techniques and advanced product knowledge to explain demonstrate and educate customers on the technical aspects features and benefits and care of high value fine jewelywatch products options and price points. Maximizes personal and departmental jewelry and watch sales performance by providing a positive shopping experience for customers. Develops clientele listingcards and regularly interacts with customers to build repeat business. Actively strives to gain new customers. Maintains records of customer preferences and buying habits. Contacts customers to advise them of new product offerings merchandise arrivals etc. Strives to consistently attainexceed individual sales and productivity goals. Assists customers with jewelry transactions of all types including sales tradeups returns special orders and layaways. Makes minor repairs and adjustments to jewelry items. Maintains a high level of knowledge of NEX jewelry policies and procedures. Develops and maintains jewelry and watch product knowledge to include attendance at specific training on watches gold silver color stones pearls and diamonds. Participates in specialized sales training sessions as they are scheduled. Regularly reviews product specific magazines and publications. Regularly communicates with buyers vendors etc. regarding products carried. Recommends new items to be carried andor deleted from stock assortment based on observations of customer buying habits hot items etc. Actively supports the integrity of Exchange information systems. Ensures accuracy of product tagging paperwork and register transactions. Performs periodic inventory counts on schedule determined by management. Conforms to applicable Loss Prevention guidelines. Participates in the creative display of products in a manner which highlights product features and enhances saleability. Performs periodic ondisplay checks as necessary. Contributes to daily department maintenance such as cleaning display cases fixtures and jewelry etc. Displays a high degree of professionalism both visually and verbally at all times on the sales floor and when speaking on the phone. Becomes familiar with commercial sector retail store sales events merchandising practices etc. Implements best practices as feasible. Adheres to dress code for NEX jewelry associates. Performs other related duties as assigned. Qualifications: GENERAL EXPERIENCE: 6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.
