Security Protective Operations Center Supervisor at SpaceX
Hawthorne, CA, United States
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SECURITY PROTECTIVE OPERATIONS CENTER SUPERVISOR
Effectively oversee the daily operations and activities of the Security Protective Operations Center (SPOC), SpaceX's global 24/7 monitoring and incident response coordination center. Oversee the coordinated development and maintenance of policies and procedures related to the SPOC and affected stakeholders. Lead the team by providing both strategic direction and hands-on guidance to team members in handling incidents and day to day operations.
RESPONSIBILITIES:
Responsible for all SPOC functions which includes providing direct oversight and guidance to Operators and maintaining solid situational awareness of all SpaceX related events and activities
Provide high quality customer service to employees, contractors, and visitors
Develop and maintain positive relations with company stakeholders and external partners
Investigate incidents thoroughly, coordinate information gathering with responding security personnel, and create accurate and timely incident reports
Coordinate with international travelers and prepare intelligence products detailing regional and event specific risks
Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
Notifying and coordinating with onsite first responders, stake holders and local law enforcement during any incident/emergency
Conduct in-depth threat assessments of SpaceX global infrastructure
Monitor, analyze, and report on daily global incidents that may impact SpaceX employees or offices, and escalate accordingly to security management, and subsequently to other key stake holders within the company
Responsible for monitoring access control alarms, video surveillance equipment, fire alarm systems, and dispatching resources to investigate any anomalous alarms and activity with security personnel, uniformed security officers, and other departments as appropriate
Assist with video surveillance system reviews for key stake holders and internal investigations
Ensure thorough and current understanding of security operations center roles and responsibilities, applicable SpaceX policies/procedures, contract security policies/procedures and all applicable security work instructions
Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies/procedures and act to ensure all SpaceX personnel understand and comply with all applicable security work instructions
Communicate effectively to a wide audience in a crisis or high stress environment
Monitor and evaluate the performance of individuals and programs over time to ensure solutions are making a difference
Train security staff in emergency response measures, develop security procedures and ensure compliance of the same
Maintain security compliance and site access requirements
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate
8+ years of experience as a global security operations center (GSOC) operator or corporate security role; or 5+ years of law enforcement or military experience
3+ years of experience in a supervisory role or 1+ years as a SPOC Operator
PREFERRED SKILLS AND EXPERIENCE:
Bachelor's degree
Ability to navigate complex support needs, and build solid relationships with internal stakeholders
Strong focus on attention to detail
Work well in a fast-paced and multi-tasking team focused environment
Learn, retain, and apply a variety of security related concepts, information and processes
Understanding of security systems (access control, video surveillance, and fire systems)
Ability to prioritize workload based on urgency; appropriately delegate and oversee tasks, and communicate to a range of audiences including to executive management
Perform continuous follow-up on pending/open projects and tasks through completion
Strong analytical and critical thinking skills
Experience working closely with mass communication tools
Proficient in Microsoft Office suite, specifically data analysis and use of pivot tables using Excel
Ability to assess, evaluate, and effectively escalate situations for proper resolution
Active secret security clearance
Experience with geospatial analysis software (ArcGIS, QGIS, Google Earth)
Proficiency conducting open source intelligence (OSINT) research to identify threats to personnel, facilities, or information
Superior report writing skills
ADDITIONAL REQUIREMENTS:
Must be able to obtain a U.S. Security Clearance
Position is subject to pre-employment drug and random drug and alcohol testing
Ability to pass Air Force background checks for Cape Canaveral and Vandenberg
Valid driver's license
Possess or be eligible for a valid state security officer license
ITAR REQUIREMENTS:
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.
