Job Summary:
Who Are We?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 30,000 shows and 95+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 900 brands with the 86 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
Who Are You?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
Live Nation is seeking an Experience Manager for The Mann. The position will directly report to the Senior Event Manager. The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals. This is a seasonal position with an events-based schedule from February to October. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.
Job Functions:
In partnership with the Senior Event Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.
Plan and coordinate processes and activities associated with employee engagement and guest service.
Partner with the venue's Guest Ambassadors to create encore moments at every show.
Will be act as the lead in maintaining metrics and sharing information with the corporate office.
Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event.
Partner with fellow band members at the end of show to close the venue- this may include collecting and properly storing event equipment such as lawn chairs, barricade, Etc.
Will be the venue's brand ambassador and the face of the service culture program.
Administrator for the guest service, recognition, and employee training system(s).
Administer anniversary service awards and other employee recognition and guest service programs.
Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Senior Event Manager.
Lead the end of season employee opinion survey for the venue.
Research best practices and collaborate with the Senior Event Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction.
Help facilitate new employee orientation.
Manage applicable venue service program budget and process vendor invoices.
Other tasks as assigned by the Senior Event Manager or other Venue Management.
This roll is part-time, seasonal and requires evening and weekend availability.
Qualifications:
Must be able to maintain composure and organization in an often hectic and loud environment.
Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Possess a positive outlook, strong communication skills and the ability to engage others.
Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
1 years' plus of administrative experience.
2-3 years' plus of work experience in a comparable role.
1-2 years' plus of leadership experience.
Has a natural interest in helping others and a heart for service.
Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
Must be able to lift 30 lbs. using proper lifting techniques.
Bachelor's degree in Communications, Marketing, Business, Human Resources, or something comparable preferred.
Public speaking or meeting facilitation skills is a plus.
If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/.
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
Equal Employment OpportunityLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
