Associate Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.
Product Manager, Technical is the ultimate -jack-of-all-trades- leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.
What you'll do in your role.
Vision, Strategy, and Analysis
Conducts research and analysis in order to help create and manage product vision and roadmap.
Participates in end user research to inform product prioritization
Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
Assists with product presentations.
Provides ad hoc information to management by creating special reports and analysis on request.
Participates in development of product feature set or technical improvements to improve customer experience.
Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
Develops current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Gathers information to support enterprise process to secure and maintain product funding.
Customer Evangelist
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Create, manage, foster an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer's unmet needs.
Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product delivers
Product Execution & Technical Delivery
Helps generate and maintain dashboards and reports that track product health and success metrics.
Assists with maintaining and updating product backlog and priorities with partners.
Scopes and prioritizes activities based on business and customer impact.
Assists with beta and pilot programs with early-stage products and samples.
Assists in preparing product documents and product use cases to drive product activity.
Supports sales and marketing with product and technical knowledge.
Writes feature and user stories to capture requirements and translate product/platform strategy into consumable work for Dev teams.
Understands challenges and recommends trade-offs with the team.
Communicates defect status and response to leadership and impacted stakeholders until fully resolved.
Ensures defects are factored into regular backlog prioritization for resolution based on priority.
Helps prepare and drive product and experience demos.
Relationship & People, Professional Development
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
Develops positive working relationships with Customer groups or Customer Representatives.
Develops industry knowledge by attending educational workshops and trainings.
Assists in the development of adoption tools and training material.
The experience you'll bring.
Bachelor's degree: Computer Science, Engineering, IT or Equivalent Experience.
0-2 Years Relevant Product Management Experience in an Agile Software Product Development Environment.
Business Analytics: Strong Analytical Skills with Ability to Identify/Analyze/Synthesize Product Use Data.
Agile Methodologies: Knowledge in Software with Agile Scrum Methodologies and Other Commonly Used Tools.
Agile: Knowledge of the Overall Execution Relating to All Aspects of an Agile Development Team, From Defining the Strategy and Architecture Through Deployment and Support.
SCRUM: Knowledge in Software with Agile Scrum Methodologies and Other Commonly Used Tools.
Technical Writing: Strong Requirements Elicitation, and Proven Writing Skills Including the Ability to Write Concisely and Clearly for Different Audiences.
Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) Pref
Other Technical Certification Agile Certified Practitioner (PMI-ACP) Pref
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192074BR
Department: Information Technology
Travel Required: No
