The Fraud Manager is responsible for handling various employee relations and disciplinary issues as they arise, as well as, performing proactive supervision and interaction with direct reports while consistently managing workload and distribution for all direct reports. This role is responsible for contending with escalated fraud issues, staffing, designing and implementing processes and procedures for the department, ensuring the integrity of departmental results, and collaborating with peer team members. In addition, the Manager provides solutions for process automation and critical time savers that enable the meeting or exceeding of operational and company objectives and recommends departmental improvements based on information gathered.
What you'll do in your role.
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Essential Functions
Effectively utilize and manage direct reports to reach and exceed all departmental objectives and job responsibilities
Effectively manage consumer and company information of a proprietary and confidential nature while adhering to company and legal guidelines
Partner with internal teams including Legal, Sales, Customer Services, Loss Prevention, LER, etc to resolve all issues related to fraud and business risk
Collaborate with Human Resources during the on boarding, discipline and termination of the employee life cycle
Monitor and benchmark individual and team performance daily offering real-time feedback for performance improvement. Review and approve department performance scores for bonus consideration and yearly assessments for merit reviews.
Responsible for delivering company and departmental objectives and direction to department personnel. Ensure employees have the information, resources and empowerment to accomplish departmental objectives.
Maintain expert knowledge of fraud process and procedure with the ability to make recommendations for change as needed for adaptation to new company initiatives
Responsible for continual education regarding employee development and T-Mobile policies.
Support objectives in all business channels in effort to minimize fraud risks.
The experience you'll bring.
-5+ years of management experience
-Knowledge and experience in organizational effectiveness and operations management implementing best practices
-Excellent communication skills both verbal and written
-Demonstrated leadership and vision in managing personnel and major projects or initiatives
-Commitment to high professional ethical standards and a diverse workplace
-Excellent interpersonal skills and a collaborative management style
-Business Administration, Finance, Management, or related discipline
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192923BR
Department: Finance
Travel Required: No
