Job Descriptions:
POSITION SUMMARYThe Credit and Collections Clerk performs all activities related to the collection and maintenance of the company's open customer accounts receivables balances. Directly responsible in researching credit information and solving payment issues for new and existing customers as well as assist them in solving problems that will enable and motivate payment of past due balances.
ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)- Monitor and contact assigned Customer List with past due balances daily.- Pinpoint delinquent customer accounts through various means, including skip tracing, phone contact, and written correspondence to secure payments.- Document all correspondence on accounts after each contact with the customer.- Research account discrepancies and advise other departments for help in resolution.- Review sales orders on credit hold for approval and release.- Contact appropriate departments to advise of account holds.- Report all accounts to Credit Manager when further actions are needed.- Customer Account Reconciliation and issue refunds when applicable.- Help conduct credit reviews for inactive or new customers.- Manage risk creatively driving win/win situations between Employer and Customers.- Maintain quality customer service and a positive company image.- Consistently improving productivity and efficiency through process improvement initiatives. - Assist with projects as needed.
Required Experience:
POSITION QUALIFICATIONSCompetency Statement(s)- Accountability - Ability to accept responsibility and account for his/her actions.- Accuracy - Ability to perform work accurately and thoroughly.- Analysis & Reasoning - Examines data to grasp issues, draw conclusions, and solve problems.- Communication, Written - Ability to communicate in writing clearly and concisely.- Communication, Oral - Ability to communicate effectively with others using the spoken word.- Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.- Confidentiality - Integrity and discretion required due to the high level of confidential business-related information handled.- Detail Oriented - Ability to pay attention to the minute details of a project or task.- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.- Analytical Skills - Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data.- Accuracy - Ability to perform work accurately and thoroughly.- Listening - Understands and learns from what others say.- Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.- Working Under Pressure - Ability to complete assigned tasks under stressful situations.- Organized - Possessing the trait of being organized or following a systematic method of performing a task.- Planning - Ability to organize, manage and champion a development plan to completion.
SKILLS & ABILITIESEducation: High School Graduate or General Education Degree (GED): Required
Experience: Previous business to business collections experience: Required
Computer Skills: Proficient with Microsoft Word and Excel: Preferred
PHYSICAL DEMANDSN (Not Applicable) Activity is not applicable to this position.O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical DemandsStand F Lift/Carry10 lbs or less FWalk F 11-20 lbs OSit C 21-50 lbs OManually Manipulate C 51-100 lbs NReach Outward O Over 100 lbs NReach Above Shoulder O ClimbCrawl ON Push/Pull12 lbs or less OSquat or Kneel O 13-25 lbs OBend O 26-40 lbs OGrasp F 41-100 lbs NSpeak C
Other Physical Requirements- Vision (Near, Distance, Color, Peripheral, Depth)- Sense of Sound - Alarms- Sense of Touch- Ability to wear Personal Protective Equipment (PPE) - All other as required- Sense of Balance- Safety glasses- (EH) Safety footwearWORK ENVIRONMENTHeated/ air conditioned office and manufacturing environment
Keyword: Collections
From: Busch LLC
