Start Your Story at Speedway! We're committed to bringing passion and customer focus to the business. Start Your Story at Speedway! We're committed to bringing passion and customer focus to the business. A Speedway Store Manager is the heart and soul of the store. The Manager with an Assistant or two make up the store's leadership team executing merchandising and marketing initiates, driving profitability, developing the skills of the entire store team and ensuring customers are well taken care of. What makes Speedway's store operations unique is the level of support provided to the Store Management team. Maintenance, marketing, and recruiting are just a few of the support organizations at Speedway with the sole purpose of supporting store operations. Many of Speedway's top managers started their career as a cashier, some even as part-timers simply looking for some extra income. Fast forward through hard work, completion of Speedway training programs and really learning the business, it's easy to see how Speedway can boast about having the best store management teams in the industry Speedway offers best in class benefits including: - Weekly paychecks and paid holidays - Paid vacation and sick pay plans - Coverage in medical, dental, life, and vision insurances eligible upon enrollment - Immediate eligibility and vesting for 401k plan with a company match of $1.17 per dollar up to 6% of annual salary begins upon enrollment - Monthly bonus/incentive potential - Tuition Reimbursement and Adoption Assistance What you bring: - Oversee and provide customer service leadership, training, and coaching, alongside the Assistant Manager, for all store employees - Maintaining high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity - Maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock - Assist in implementing all merchandising and marketing programs - Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program - A valid Driver's License from the state of residence and auto insurance in order to conduct area pricing surveys - A High School diploma or GED is preferred, but not required for candidates that have at least one year of Retail Management experience. - The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds EEO Statement Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4. Responsibilities: - Provides customer service leadership and direction for entire store and team of employees working in the same location - Trains, schedules and coaches store employees to ensure store positions are staffed to appropriately handle customer service needs - Ensures that employees follow all Company policies as detailed in the Operations Manual, and in compliance with federal, state and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards - Works in tandem with the Lead Customer Service Representative and/or Assistant Manager (where applicable) to ensure leadership is available to customers and employees at all times - Utilizes daily documentation and worksheets, including but not limited, to the Speedway Customer Ready Worksheets, to ensure constant store readiness and relentless execution of the consistent exceptional customer experience - Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided - Identifies qualified applicants, performs interviews as needed, and makes employment decisions including, but not limited to, hiring, evaluating, scheduling, training, promotions, and disciplining as needed up to and including recommendations with respect to termination of employment - Promotes and maintains a clean and organized store appearance inside and out - Fosters an environment focused on customer service and satisfaction - Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity - Handles escalated customer concerns. Seeks appropriate resolution for the situation while observing Company guidelines - Performs and supervises all minor maintenance tasks to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders - Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals 4 - Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement - Ensures the store maximizes sales and educates staff on selling initiatives - Audits inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed - Demonstrates a high value for Health, Environment, Safety and Security (HES&S) issues, initiatives and programs in both personal and organizational responsibilities - Integrates HES&S into day-to-day job performance. Maintains a safe environment for all customers and employees - Ensures that all products and merchandise are ordered properly by training employees to complete requests, verify deliveries and post accurate invoices - Conducts area pricing surveys, reports the results, and adjusts sales prices as directed - Monitors store activities to ensure that transactions are taking place in the proper manner - Adheres to and trains employees to follow proper asset control policies and procedures - Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products - Follows and complies with all health and sanitation procedures and adheres to safe work practices - Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion - Completes other duties as assigned by Management Education Requirements: - High School Diploma or GED Experience Requirements: - Previous supervisory experience preferred - Retail experience a plus - Completion of the General Manager Training program and other relevant Company required training programs and required certifications - See Grade Level Distinctions Skills and Attributes: - Experience with Word, Excel, and other MS Office suite applications - Good understanding of Company systems and technology - Excellent communication skills and the ability to research and resolve issues - Good understanding of intra-department functions, store operations and corporate business plans - Knowledge of retail business management practices - Knowledge of all types of store transactions and related programs - Knowledge of ways to handle customer and employee injuries, incidents and accidents Physical Job Demands: - Ability to occasionally lift of objects up to 50 pounds - Ability to frequently lift objects up to 10 pounds - Ability to rarely perform repeated climbing and fine hand manipulations - Ability to occasionally perform repeated squatting/kneeling/stooping, twisting and pushing/pulling - Ability to frequently perform repeated bending and reaching - Ability to continuously perform repeated simple hand grasping - Ability to work in intermittent temperature for short periods of time, e.g., outside at the pumps and in the cooler - Ability to stand for an entire shift if/as required Additional Requirements: - Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods - Must have a valid driver's license from the state in which employee resides - Must maintain automotive liability insurance during course of employment - Has necessary means to conduct area pricing surveys 5 Preferred Managerial Attributes: - Exhibits strong leadership qualities and a desire to succeed - Serves as coach to employees by modeling appropriate workplace behavior - Interacts positively with employees by seeking input and providing appropriate feedback - Seeks opportunities for employees to develop skills - Identifies and attracts outgoing, customer focused individuals to build a customer driven workforce - Understands, actively demonstrates and promotes the principles of the customer service initiatives - Creates excitement around Company initiatives in order to drive sales goals - Empowers employees to make non-personnel related decisions in absence of immediate Manager - Fosters a work environment where good performance is recognized and rewarded This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs as necessary. Please click here for Store Crew Job Responsibility Statements. Please click here for Store Leadership Job Responsibility Statements. EEO Statement Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic. In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4.
