Description
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders' employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service. This position has the potential to telework from any location within the United States.
Summary:
Provides staff support for multiple locations where Zeiders provides services under the Personal Financial Counseling (PFC) Contract. As a member of the contract management team, the Operations Supervisor is the primary corporate virtual supervisor for a regional network of Personal Financial Counselors (PFCs) while on assignment at various locations under the Contract. The Operations Supervisor is responsible for monitoring staff performance, providing program guidance, ensuring quality of service delivery and compliance with contract requirements.
Essential Duties and Responsibilities:
Management and Administrator Support: Provides information to Contract Management (Program Manager, Deputy Program Manager, Senior Operations Manager, and Business Manager) regarding contract performance and compliance. Provides input to the required monthly and other periodic reports. Seeks consultation with the contract management regarding policy exceptions and personnel issues.
Staff Support: Serves as the primary corporate management resource for staff at field locations. Ensures staff has the necessary resources to fulfill their job responsibilities. Provides regular, scheduled supervision telephonically or virtually. Ensures staff complies with corporate policies including proper timekeeping, paid time off, and reporting requirements. Approves timesheets and keeps leave schedules. Maintains accountability of staff. Initiates employee appreciation as appropriate.
Government Interface: Establishes and maintains effective working relationship with local government points of contact at assignment locations. Responds to concerns/questions regarding contract performance.
Contract Monitoring: Ensures contract requirements are met and compliance maintained. Advises Contract Management of any contractual issues which may result in Contracting Office action and of any anticipated or proposed adverse personnel action. Works with Contract Management in developing and implementing solutions to contract-related challenges. Monitors program activities and changes through interaction with Contract Management to creatively problem-solve for ensuring compliance with contract requirements and performs periodic audits.
Quality Control: Ensures the implementation and maintenance of a Quality Control plan that supports the contract objectives.
Cross Training and Collateral Duties: Each Operations Supervisor will be cross-trained to back-up other Operations Supervisors as directed by Contract Program Manager and Deputy Program Manager. Other collateral duties may be assigned by the Contract Management.
Property Management: If applicable, maintains perpetual inventory control record. Initiates process of required annual physical inventory. Assures adherence to Zeiders' Property Control Plan. Prepares required annual report.
Other duties as assigned.
Education and/or Experience Qualifications:
Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).
A minimum of a Master's degree in Accounting, Finance, Business, or other related discipline or a Bachelor's degree coupled with 4 years' relevant experience
Two years of personal financial counseling program administration/management experience.
3+ years' experience with personnel management/staff supervision
Experience with and ability to proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint)
Desired Qualifications:
A national certification as an Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC).
Experience with government contracting processes and familiarity with Federal Acquisition Regulations
Experience with government program management, design, development, implementation, evaluation and reporting
Excellent oral/written communication skills
Ability to effectively manage multiple priorities
Ability to implement sound financial / budget processes
Other Skills and Abilities:
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.
Physical Demands:
Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
