Job Descriptions:
POSITION SUMMARY
The Field Service Technician Level 2 inspects, troubleshoots and maintains the company's vacuum and low-pressure pumps, blowers and systems at end user customer locations. ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Perform field service preventive maintenance work and advanced field service repair, to include modifications to equipment at customer site
Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
Conduct warranty evaluations and submit all warranty related service reports and documentation
Perform on-site equipment startup and operator training
Demonstrate knowledge of rotating equipment as follows:
Start / Stop rotating equipment,
Using display module - access vital data (setpoints, event logs, error codes etc.)
Set up equipment temperature, purge flows, and other essential items to manufacturer's specification,
Identify name and know function of major component (sensors, motors, gas systems, etc.)
Configure pump parameters (model, warning setpoint, alarm setpoint, etc.) for new installation,
Diagnose of root problem and making necessary repairs,
Fulfill field service safety requirements including safety training, safety certifications and maintain safety equipment / tooling as instructed
Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch approved programs and software within the timeline set forth by management
Relay pricing information on parts, service support or new equipment to customers when requested
Develop mutually beneficial business relationships with end user customers to maintain, grow and promote the company after sale parts, products and service(s) business
Be able to travel to customer site on short notice (as required)
POSITION QUALIFICATIONS
Competency Statement(s)
Accountability - Ability to accept responsibility and account for his/her actions.
Analytical Skills - Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Customer Oriented - Ability to serve both external and internal clients by focusing effort on meeting client's needs, understanding their concerns, and seeking to build trust.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Energetic - Ability to work at a sustained pace and produce quality work.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Self-Management - Manages own time, priorities, and resources to achieve goals.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Required Experience:
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate degree (two-year college or technical school) Preferred
Experience: 3-5 years of experience performing preventive maintenance work and troubleshooting on rotational equipment in Industrial or Technical product field service-related experience: Required
Mechanical aptitude: Required Electrical knowledge: Preferred
Computer Skills: Basic knowledge and use of laptop, basic applications, Microsoft applications such as Office and Excel: Preferred
Certifications & Licenses:
Must maintain a valid Driver's license that meets Busch insurance standards
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Stand
F
Lift/Carry
10 lbs or less
F
Walk
F
11-20 lbs
F
Sit
F
21-50 lbs
O
Manually Manipulate
F
51-100 lbs
O
Reach Outward
F
Over 100 lbs
N
Reach Above Shoulder
O
Climb
Crawl
O
O
Push/Pull
12 lbs or less
F
Squat or Kneel
O
13-25 lbs
O
Bend
O
26-40 lbs
O
Grasp
O
41-100 lbs
O
Speak
O
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Alarms, Pump sounds
Sense of Smell
Sense of Taste
Sense of Touch
Ability to wear Personal Protective Equipment (PPE) - All other as required
Sense of Balance
Safety glasses
(EH)Safety footwear
Uniforms (supplied by Busch)
Hearing protection as required
Must pass medical evaluation
Must have approval for respirator protection
Annual fit test required
Facial hair must not interfere with face-piece, face seal or respirator valve function
WORK ENVIRONMENT
Climate controlled manufacturing environment, moderate exposure to dust, moderate noise level, and occasional ladder use. Various Client locations.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Keyword: Field Service, Technician, Mechanical, Electrical
From: Busch LLC
