Overview
Primary Responsibilities:
Performs -Key Carrier- and Leader on Duty activities. Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional client service delivery. Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
Able to evaluate the customer's needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
Supports the store with duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
Trains and coaches new/existing associates on the use of new products and tools and/or selling program.
Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage or POP materials.
Performs other duties as assigned*.
*For Stores with Co-working, will back up Co-working manager in the operational execution of the co working department, as needed.
Education & Experience:
High School diploma, or relevant experience required
Years of Experience: Minimum 2 year experience in related field
Type of Experience: 2 Years Sales and/or Customer Services experience
Skills and Ability:
- Must be knowledgeable in the Technology and Print area
- Must be able to effectively lead, coach and manage others in a professional environment
- Demonstrates leadership capabilities, with the ability to work independently, as well as with others
- Must possess strong selling skills
- Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
- Must be adaptable to a changing environment
- Must be able to coach and train others in a professional environment
- Possess excellent verbal and written communication skills
- Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
- Must possess ability to process information/merchandise through POS register system
Personal Attributes:
- Positive and Engaging
- Action Oriented
- Integrity, Accountability & Trust
- Demonstrate passion for the brand, products, services and solutions offered to our customers
- Must possess a desire to continually develop personal selling skills and product knowledge
- Drive for Results
- Decision Quality
- Patience
Other/Preferred:
- Drive for Results, Directing Others
- Time Management
- Coaching and Motivating
REQNUMBER: 72000
