Franchise Relations & Administration Manager
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Franchise Administration
Hartland, WI, USA
Salary
Full Time
Full-benefits package including medical/dental insurance options, PTO, 401(K), pet insurance, tuition reimbursement program, employee discounts, and more
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TheFranchise Relations & Administration Managerat Batteries Plus will develop, implement and maintain all franchise administration elements, processes and programs to obtain company objectives. As a key member of the Franchise Development team, theFranchise Relations & Administration Manageracts as a front-line liaison between company and franchise community to ensure compliance of operating standards and policies.
TheFranchise Relations & Administration Managerrole will be located onsite at the Batteries Plus Corporate Office in Hartland, WI but does have the opportunity to be a hybrid role for the right candidate. Does this sound like the next step in your career? Please apply today!
Responsibilities:
Franchise Administration
Administer the annual UFOC filing. Compile requested changes; annually present recommendations to senior executives regarding implications and downstream effects of making changes. Collaborate with the legal team to craft the final language. Track approvals of State filings.
Create the franchise agreement process. Manage processes to ensure uniform execution.
Coordinate sales of stores, transfers of ownership and all other franchise agreement administrative responsibilities.
Act as liaison between current and new franchisees to ensure completion of sales fall within acceptable company guidelines
Define franchise-operating standards. Ensure that all franchisees are meeting these standards and develop accountability standards.
Communicate non-compliance issues and negotiate resolutions within internal departments and franchise owners.
Manage processes to validate standards and resolutions are being applied consistently.
Act as primary contact to franchise administration legal counsel.
Provide Support functions to the franchise development team.
Franchise Relations
Develop franchise agreement renewal process. Use independent judgment and latitude to manage franchisee expectations and to minimize conflict, while maintaining positive working relationships.
Organize and direct the Company's franchisee events, meetings, and recognition including: conventions, regional meetings, workshops, recognition trips, and awards. Lead individuals and teams to ensure project budgets, milestones, timelines and objectives are met.
Coordinate completion and maintenance of administration materials, i.e. Operations Manual.
Maintain Franconnect as repository of all communications and records management
Qualifications:
6-8 years+ of franchise management and administration experience; must include direct interaction with small business owners, or as a small business owner
Bachelor's Degree in Business or Communications
Extensive work with legal counsel and contractual matters
Preferred Qualifications:
Franchise management and administration experience in the retail industry
Working knowledge of retail, franchise and general business operations including accounting, purchasing, sales, marketing and inventory management strongly desired
Demonstrated negotiation and conflict management skills
Process oriented with strong project management skills; capable of managing multiple tasks simultaneously
Proven ability to make presentations to senior management, groups of employees or customers with ability to present ideas in business-friendly and user-friendly language
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
