Job Summary:
PREMIUM OPERATIONS SUPERVISOR
In partnership with the Premium Seat Sales team assist in all aspects of the Premium Seat Services experience - including the Club, Premium Seat inventory, parking, etc
Responsible for hiring and training of all non F&B night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc.
Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time
Lead and manage group of 20+ to execute premium hospitality
Main liaison between PSS and operations team
Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager
Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.)
Monitors all Premium locations throughout the evening
Surveys boxes to be sure boxes are not over capacity
Conducts post show recap and relays feedback to PSS and operations team
Works with BOM on ticket issues throughout show
Job Credentials:
Thrive in a team inspired culture focused on delivery exemplary guest service
Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
Leadership: Lead a group of 20-25 VIP Ushers
Organization & scheduling experience
Effectively communicate with leadership & problem solve in real time
Acute sense of judgment, tact and diplomacy
Ability to perform certain tasks such as lifting, standing or extreme temperatures.
