Regional Director of Operations
REQ ID: 62468
LOCATION:
Bellevue, WA, US, 98007-3708
No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.
Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.
We're growing, with more than 400 locations across 28 states, and Canada. So we're always looking for people who demonstrate what we call the 4G's: Grit, Growth, Generosity, and Gratitude. You'll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODnessR. Come be part of it.
Key Responsibilities
Strategic Ability- Provides direction and oversight of all daily restaurant operations through District Managers, General Managers, working with Operations Services leadership. Articulates the strategic operational vision, focus and work priorities for Operations.
Planning- Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement; works in collaboration with store management teams to plan and execute the appropriate business strategies to increase sales and control operational costs. Establish initiatives and standards for sales, profitability, cost containment, waste reduction, quality, safety, and employee relations. Ensures all restaurants comply with federal, local, and state regulations for food safety, physical plant maintenance, and employment regulations
Business Insight- Partners with the Real Estate Director to identify opportunities for company growth and expansion; directs efforts to determine feasibility and prospective profitability.
Inspires Vision and Purpose- Ensures that each District Manager upholds the standards and reputation of the MOD brand, while enhancing guest and team member experience, and overall profitability of the entire enterprise. Translates the overall business strategy into day-to-day execution, providing coaching and feedback to the DM's & GM's.
Customer Service- Partners closely and collaboratively with corporate functional leaders on all programs introduced to the field, including goal setting, developing organizational capability, consistently role model a customer-first attitude and exhibit the company's culture, mission, and values through everyday activities and behaviors. Build and develop operational processes and procedures to support company's strategic direction
Leading teams- Builds organizational talent by promoting the development of internal leaders, as well as championing the identification and attraction of high potential external talent. Maintains and actively manages internal and external talent to ensure preparedness for manpower needs due to growth and turnover
Basic Qualifications
10+ years progressive job-related experience managing and developing multi-unit managers in a fast-growth, multi-unit retail / service company
Excellent communication skills (both verbal, and written) as well as in large-group presentation situations. Strong interpersonal and rapport-building skills.
Solid leadership skills; ability to make good decisions and enforce company policies in accordance with applicable regulations and procedures
Must be self-motivated and customer service oriented
Must demonstrate appropriate negotiation, analytic skills, attention to detail, organizational and project management skills
Effectively allocates resources and time. Must be able to prioritize tasks and work well under pressure and deal with stressful situations
Engaging management style; use a 'hands-on' approach. Strong history of building morale and spirit; experience in motivating team members to work together to achieve goals
Willing to take a managed risk to drive business forward
Develops a positive, respectful, productive and professional work environment
PC proficiency in such applications as Outlook, Word and Excel
Experience in real estate market planning strategy as well as a firm understanding of real estate variables that impact future sales potential
Preferred Qualifications
Working Conditions
- High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)
- May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
- Will work near moving or mechanical parts
- Varying schedule to include evenings, holidays and extended hours as business dictates
- Must be authorized to work in the United States
Want to help us spread MODnessTM? Apply today!
MOD welcomes people from all backgrounds and walks of life, and it's reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.
This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.
PERKS
Free meal each shift (50% off when dining with guests - off shift)
Access to employee support & development
Awesome MOD swag: t-shirts, bandanas, stickers, etc.
COMMUNITY
Giving back is part of the MOD culture.
Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.
Bridge Fund
We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.
Job Segment: Operations Manager, Real Estate, Employee Relations, Food Service, Operations, Sales, Human Resources, Hospitality
Apply now
