Title: STORE MANAGER (76M+) Location: United States-Virginia-Norfolk Job Number: 220002AI Job Summary: Manages and directs operations at a main store complex and the management staff within it. Duties and Responsibilities: Prioritizes and coordinates daily operational activities in order to maximize operations and encourage profitability of a main store location. - Prioritizes and coordinates daily operational activities in order to maximize operations and encourage profitability of a main store location. - Develops and coordinates merchandising strategies, sales promotions, and the execution of retail and services business strategies through partnering with the General Manager and store management staff to maximize sales and service levels. - Develops and manages operating budgets and oversees main store complex financial performance. Plans for and ensures that applicable expenses are leveraged to sales results. Identifies and executes actions to correct deficiencies, exploit areas of opportunity, and maximize operational performance. - Reviews store's appearance by walking through the store regularly to ensure it meets standards for maximizing customer service, productivity and financial performance. - Partners with Retail Operations Support Manager and follows up to ensure backup storage, warehouse, and distribution functions enable proper receipt, storage, and efficient movement of merchandise between departments and other stores. - Reviews merchandise stock assortments, coordinating specific corrective actions as necessary with merchandise buyers. Takes action to ensure stockturn, gross margin and sales goals are achieved. - Works closely with Loss Prevention and store management to develop and monitor the store location's shrink plan, identify potential shrink issues and ensures adequate security procedures are followed. Accountable for completion of Operational Audits and Reviews in absence of Retail Operations Support Manager. - Regularly inspects selling locations to ensure adherence to customer service, safety, and security standards. Develops a plan to address deficiencies as they occur. - Ensures and coordinates communication amongst store management to facilitate a team approach and meet goals and expectations set by NEXCOM and General Manager. - Supervises assigned personnel, including, but not limited to Divisional and Department Managers, etc. Sets standards and evaluates associate's performance. Ensures adequate staffing levels are maintained consistent with store expense and customer service requirements. Identifies and coordinates associate training requirements. Provides guidance and mentorship to management staff through daily direction and supervision. - Establishes and implements an effective customer relations program, including ensuring the Premier Customer Service training is administered and monitored for best results. - Applies courtesy and customer service policies towards patrons and associates. - Works under the general supervision and direction of the General Manager. Responsive to all NEX managers, associates and patrons. - Performs other related duties as assigned. TRAINING REQUIREMENT: Associate must receive Hazardous Material (HazMat) training within 90 days of hire per Department of Transportation regulations. The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required. Qualifications: Total of six years of experience as follows: GENERAL EXPERIENCE: Three years of experience which was gained in administrative, operational, merchandising, management or other responsible work which enabled the applicant to gain a general knowledge of store operational practices and merchandising procedures; skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: Three years of progressively responsible experience which provided a thorough working knowledge of retail and/or services merchandising and operational practices and procedures; and an understanding of management methods and techniques utilized in driving sales, monitoring, developing and improving operational plans; or similar work which demonstrated the knowledge and abilities to perform the work of the position. Job: Store Management
