Title: LP OMNI-CHANNEL FRAUD TRAINEE Location: United States-Virginia-Virginia Beach Job Number: 2200012G Job Summary: Under the general supervision of the Omni Channel Loss Prevention Manger performs in a training capacity. Must complete basic Fraud Review of ECommerceOmniChannel transactions. Works with designated Loss Prevention personnel to learn and complete required training outlined for the position. In a learning capacity assists higher graded Loss Prevention personnel in utilizing NEXCOM tools including OMS Kount and other supporting tools as needed to prevent fraud exposure for the NEXCOM Enterprise. Incumbent must successfully complete all documented required training within 12 months and cannot progress noncompetitively to the NF3 position PD 2678 prior to this time. Duties and Responsibilities: Incumbent performs the following duties and responsibilities in a trainingassistant capacity Assist with verifying customer accounts including new accounts and review of preexisting accounts to ensure details are valid and they are authorized patrons. Contacts customers for verification of information as needed for account review and fraud review transactions will support Code M efforts to ensure a PREMIER customer experience. Supports Little Creek Return Center as directed to ensure accurate inventories transportation of merchandise and verification of customer returns. Assist with Chargeback Review assistance by validating shipping tracking appeasements refunds and providing information for dispute documentation. Assist with the support of the Code M Loyalty Program by supporting data management efforts as directed to ensure accuracy of information. May assist with the support of internal compliance programs related to large cash transactions at brick and mortar locations as identified via exception management systems. Assist with support to Code S Code N and Code M personnel for Code S support request made via electronic submissions systems and phone calls including processing of SDM tickets to support APISASPECT. Supports Code S efforts to include Code SBI Security Background Investigations Code S Operations and Investigative projects as assigned. Will enter information into a variety of systems including APIS DISS and other specialized databases. Works a variety of schedules including nights and weekends on a regular basis to ensure mission requirements are met. Develop a strong working knowledge of Microsoft Office tools Kount ECommerce exception based reporting and other Code S related systems. Performs other related duties as assigned. This is a noncritical sensitive national security position. The incumbent must receive and maintain a favorably adjudicated Tier 3 or equivalent Personnel Security investigation granting eligibility for assignment and retention to a sensitive national security position. Qualifications: A total of 2 years consisting of the following General Experience One year of experience gained in the customer contact center administrative investigative or loss prevention fields which enabled the applicant to gain skill in dealing with others in person to person work relationships and the ability to exercise mature judgment. Or Substitution of education for experience Study completed in a college university or junior college above the high school level may be substituted on the basis of onehalf academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. And Specialized Experience One year of progressively responsible experience in retail call center or in an eCommerceOMNIChannel environment performing the kind of duties which constitute the principal work of the position to be filled. KSA NOT REQUIRED FOR NF2
