At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Job Description
This position is represented by a collective bargaining agreement.
Summary of Primary Function
The Unit Hospitality Associate serves as a liaison between patient, family, hospital staff, and physicians to ensure a favorable patient experience in the areas of patient and family comfort, information-sharing from hospital and clinical staff, responsiveness to patient or family inquiries or concerns, and assisting clinical staff in timely patient discharge. The Unit Hospitality Associate is responsible performing unit-receptionist activities and accountable for routine clerical activities on a nursing unit.
Essential Job Functions
Performs unit-receptionist activities including but not limited to: coordinates incoming, outgoing, and intra-unit communications; handles customer requests; may determine room assignments for patients, inter-unit transfers, BCA, lift batteries, blanket warmer, cardiac monitors, maintains patient /family education information/brochures. Coordinates the ordering of supplies per par levels. Answers unit telephones courteously and quickly addresses the caller's needs. Observes and initiates maintenance requisition to repair equipment, furniture, and building fixtures. Maintains daily unit worksheet (ADT board). Maintains Social Service log.
Performs hourly rounding assessing patient requests including delivery of personal care items, water, etc. Communicates patient clinical requests to nursing staff.
Answers patient call lights courteously and quickly addresses the patient's needs.
Transports ambulatory/wheelchair patients as directed by the RN.
Assists with patient discharge/transfer processes functions in STAR (or similar program) or as appropriate.
Manages physician consultations and charts accordingly in Epic Care PATH. Greets physician on the unit. Introduces physician to new associates. Locates patient's nurse for physician when necessary.
Coordinates clinical data collection via fax, printers, and tube system, and assures that documentation is placed in paper-light chart and/or distributed to appropriate personnel. Maintains paper-light chart. Obtains chart forms for patient transfers, patient consents, blood permits, etc. as needed or requested.
Assures that patient paper-light chart contains face sheets, Optio labels, N-17 and other forms deemed necessary by the unit. Ensures unacknowledged and stat physician orders in Epic Care PATH are communicated to nursing staff. Documents according to hospital policy. Enters patient billing as required.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Patient Population
The following must be included in all position descriptions that involve direct or indirect patient care. This is a Joint Commission requirement. Also, select the age of the patient population served:
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Adolescents (13-17 years)
Infant (1-12 months)
Adults (18-64 years).
Pediatrics (1-12 years)
Geriatrics (65 years and older)
Not applicable to this position.
Employment Qualifications
Education Qualifications - List the minimum education, training, and experience required to perform the essential functions of the position.
Required Minimum Education:
Specialty/Major
Preferred Education
High School Diploma or GED
Specialty/Major
Licensing/ Certification - If registration, certification or licensure is required, include the name of the accrediting or licensing body.
Licensure/Certification Required
Medical Terminology course or completion within one year. Heart Saver.
Licensure/Certification Preferred
Minimum Qualifications
Previous experience working in hospital setting.
Previous unit clerk experience or equivalent preferred.
Other Knowledge, Skills and Abilities Required
Must possess healthcare knowledge to communicate with medical professionals. Must possess strong communications and customer service skills and ability to defuse situations.
Other Knowledge, Skills and Abilities Preferred
Computer literacy (charting, emails, and other documentation).
SHIFT/SCHEDULE
Full - Time - Scheduled for 40 Weekly Hours.
Shift Times: This position works a variable work shift schedule.
This position will have scheduled shifts every other weekend and every other holiday.
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
