At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Do you have a passion for assisting people and making a difference?We believe in connecting our customers to what matters most. That means ALL customers.
Our Accessibility team offers communication products and services to reduce or eliminate communication barriers for customers who are Deaf, Blind, have a hearing or vision loss, and cognitive, speech or mobility needs that require additional assistance. With Telecommunications Relay Service (TRS) the Relay Communications Specialist serves as a link for the callers, relaying the call back and forth between the parties by speaking what a text user types, and typing what a voice telephone user speaks.
What you'll do in your role.
Here's what we'll count on you to do:
Passionate about providing world class customer service
Display flawless listening skills
Deliver solutions with perseverance and understanding
Supports team initiatives and creates an inclusive environment
The experience you'll bring.
Ability to type a minimum of 60 wpm with 90% accuracy
You have the flexibility to work any shift including evenings
Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:
Competitive base pay plus annual bonus potential
Benefits for part-time and full-time associates
Medical, dental and vision benefits
Matching 401(k)
An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
Generous paid time-off programs
Phone service discounts
Education reimbursement
Serious growth potential for your career
Fun, fast-paced environment
This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192909BR
Department: Customer Service
Travel Required: No
