8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
The Coordinator II, Accounts Payable is responsible for working with CarMax stores, external partners, customers, and other internal partners to respond and resolve inquiries received by the team. The responsibilities in this role are cross-functional across multiple desks. Duties include performing various accounting tasks such as completing journal entries, account reconciliations, researching and resolving errors, and verifying customer history to ensure adherence to the company policies for issuing refunds. A successful Coordinator II in Accounts Payable must demonstrate strong teamwork, a drive to deliver timely, high-quality work and a commitment to customer service.
What you will do - Essential Responsibilities
Research and resolve internal and external customer issues received via phone, email, and/or internal systems.
Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners through various communication methods (e.g., internal systems, phone, email).
Provide resolution for customer inquiry, including but not limited to the following activities: process invoices which includes keying and correcting invoices in Oracle (financial ERP), processing voids, and researching outstanding items.
Participate in the planning and development of work methods relating to the disposition and resolution of Accounts Payable Inquiries.
Maintain process documentation and complete operational performance reporting.
Work on projects as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Takes the time necessary to make the right choice; does so quickly if needed
Prioritizes customer service over non-customer tasks
Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
Balances and prioritizes competing responsibilities appropriately
Communicates effectively through written and verbal methods to a variety of audiences both internal & external
Ability to adapt communication style/approach for the situation and/or audience
Uses all resources to make good decisions
Partners with others to best serve the customer
Builds and maintains relationships across internal teams and with external business partners
Champions and adapts to change
Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia
Qualifications and Requirements
High school diploma or equivalent required; Bachelor's degree in business a plus
2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferred
Experience with basic accounting concepts preferred
Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)
Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
Experience in Cloud ERP solution (e.g., Oracle) is a plus
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work ForR.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
