Job Summary:
THE ROLE:
The Guest Service Ancillary Manager is responsible for leading the team that generates upsell revenue such as premier parking, lawn chair rentals, reserved lawn seating, Fast Lane, future ticket sales, ticket upgrades and other upsell revenue streams during the day of show.
JOB FUNCTIONS:
Communicate with the venue's core team about staffing, upsell availability and overall execution of upsell programs during the show.
Communicate with the box office manager during the day of show to troubleshoot any opportunities that arise with guests, upsell availability or equipment.
Lead a team of ancillary/upsell sellers
Manage -cash to card- (reverse ATM) cashless system
Manage lawn chair rental program
Maintain inventory of ancillary products throughout the season
Secure and reconcile day of show ancillary sales
Work with onsite, day of show corporate sponsorship leaders
Provide suggestions to venue leaders based on day of show experiences and feedback from teams and guests, such as new, creative trends, revenue streams for pricing strategies, best practices and team execution for both presales and day of show
QUALIFICATIONS:
Must present unexpired original document(s) establishing identity and authorization to work in the United States
A clear pre-employment criminal background check is required.
Ability to build relationships with diverse groups of people
A love for selling things
Excellent guest service skills
Excellent team building skills
Ability to communicate with all levels of leadership
Must have evening and weekend availability
Must be able to stand and walk for long periods of time, outdoors, in all weather conditions
Must be able to lift up to 25 pounds
Reliable transportation required
Must attend in-person employee orientation and complete required online training
Other duties as assigned by the General or Operations Managers
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
