Job Summary:
Brooklyn Bowl Philadelphia will be following in the footsteps of our original Brooklyn location, noted as -one of the most incredible places on Earth,- by Rolling Stone. Brooklyn Bowl Philadelphia is the ultimate night out, with its groundbreaking integration of premiere music, 24 lanes of bowling, 2 bars, featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood, adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district, the venue is slated to open Q4, 2021, and will be Brooklyn Bowl's fourth location.
Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.
-Has a lot that no other local rock club can offer- -New York Times "Brooklyn Bowl has quickly become a must play venue" - Billboard -...one of the nation's best new music venues- -Jam Base
-Rock and Roll Heaven- -Village Voice -Epic- - Eater
Job Description
The Operations Manager at Brooklyn Bowl is responsible for executing and overseeing all floor activities related to service and entertainment on any assigned shift. Specifically, duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity of our staff and making critical decisions and judgment calls in order to ensure the satisfaction and comfort of our guests. The Operations Manager must regularly interface with other members of the management team, the operations staff, the kitchen staff, the production staff, the artists, and the guests to execute services and entertainment in the manner set forth by the guidelines of Brooklyn Bowl, most commonly found in the one sheet, but not excluding other sources. Additional duties, including but not limited to: administrative work, departmental work, staff training, and policies and procedures development are also integral parts of the Operations Manager position.
Responsibilities
Provide direction to the operations staff under the guideline set forth in by the established protocol of BB's policies and procedures
Communicate clearly and frequently with the operations staff, management, and kitchen before, during and after shift to ensure optimal service to our guests
Assist operations staff as necessary in the performance of their jobs
Oversee and guide employee/guest interactions to ensure that service is provided in a manner consistent with the philosophy of BB
Be a visible presence in the room to both staff and guests, ready to step in and address issues at any moment
Be responsible for ensuring guests are satisfied through both team leadership and face-to-face guest interaction
Resolve any disputes regarding service, payment or other matters on an as-needed basis
Assist in the planning and execution of daily musical events, special events, and VIP guest services
Seamlessly integrate the various aspects of entertainment and service throughout each shift using guidelines set forth in the one sheet as well as other strategic and proactive measures
Participate in the development of managers' notes detailing the day's financial and qualitative aspects of the venue's operations on each shift
Ensure quality of food, timeliness of food delivery & cost control during service
Maintain safety and security of the room and the guests and employees within
Ensure that lighting, temperature, music, cleanliness and other environmental aspects of room are appropriate for our guests
Observe staff and participate in management talent reviews and employee reviews
Conduct and oversee training of new staff and continuing education
Assist on an as-needed basis with the management and operations of individual departments, including service, bar, bowling, security, facilities, production, and training
Minimum Position Requirements
Minimum of three years experience in a supervisory/management role in a similar venue
Superior communication skills
Ability to foster long-lasting working relationships
Ability to manage under pressure and make decisions in real time
Ability to operate at a high level under the direction of the management team
Ability to manage multiple operational and managerial tasks simultaneously
Must possess both solid judgment and be accountable
Comfortable working environment that is fast-paced with a moderate to loud noise level
Available to work full-time, with variable weekday and weekend shifts, both day and night
Ability to lift up to 75lbs
Ability to wear an ear piece for radio communications required
Ability to handle confidential information and/or issues with discretion and sound judgment
Compensation
Base salary and incentives will be commensurate with experience. To apply, please send your resume to phillyjobs@brooklynbowl.com.
THE JOB RESPONSIBILITIES LISTED IN THIS DESCRIPTION DO NOT CONSTITUTE THE TERMS OF ANY AGREEMENT OF EMPLOYMENT.
Brooklyn Bowl strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
