Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.
Product Manager, Technical is the ultimate -jack-of-all-trades- leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.
What you'll do in your role.
Vision, Strategy, and Analysis
- Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap including technical vision and capabilities.
- Designs and drives end user product research.
- Partners with business, internal/external stakeholders and Leadership to understand current customer experience, identifies areas of opportunity
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
- Conducts cost-benefit / ROI / NPV analysis, to support decision making.
- Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
- Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
Customer Evangelist
- Leverages customer insights for product vision, strategy, roadmap, priorities.
- Create, manage, foster an active VOC feed for themselves and team.
- Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
Product Execution & Technical Delivery
- Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
- Collaborates with PM and Dev leaders to design, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
- Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
- Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
- Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
- Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
- Manages and maintains efficient flow of just-in-time feature and story elaboration activities across all Agile Teams throughout execution, typically maintaining 2 iterations (Sprints) worth user stories 'ready' for Dev in Team Backlogs.
- In scaled teams, holds regular meetings and coordination activities with other PM's and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
- Runs beta and pilot programs with early-stage products and samples.
- Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels..
- Support and enable core agile practices and tenants: efficient just-in-time flow; lean practices; elimination of waste; DevOps CICD;
Relationship & People, Professional Development
- Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
The experience you'll bring.
Bachelors Degree - Computer Science, Engineering, IT or equivalent experience
Position details
Req ID: 192760BR
Department: Information Technology
Travel Required: No
