This position can be based in Overland Park, Frisco, Parsippany, Bothell, or Snoqualmie
If you are a ServiceNow developer with a strong passion for technology, have a keen sense of business process and value, and are obsessed with customer satisfaction; look no further. T-Mobile is looking for someone like you to join a team of highly qualified and motivated engineers to work on state-of-the-art ServiceNow platform developing solutions to meet our growing customer needs. This role interacts with customers, drives solutions, performs feasibility analysis of requirements, products, features, and services, supports Lab and Staging validation of these new services/platforms and ensures a successful rollout. May be involved in multiple projects and have responsibility for one or more of those projects.
What you'll do in your role.
Enterprise Skills You'll Use Every Day
Requires competency in customer focus, change & innovation, critical thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Technical System Expertise: Understands system protocols, how systems operate and data flows. Aware of the benefits of current technology. Expected to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of the latest technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.
Technical Engineering Services: Drives engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations. Expected to supervise base and associate level engineers as needed.
Innovation: Contributes to designs to implement new ideas which improve an existing and new system/process/service. Understands and can apply new industry perspectives to our existing business model. Review existing designs and processes to highlight more efficient ways to complete existing workload more effectively through industry perspectives. Understands the creation of company IPR.
Technical Writing: Maintains knowledge of existing technology documents. Writes basic documentation on how technology works. Creates clear documentation for new code and systems used. Documenting systems designs, presentations, and business requirements for consumption and consideration at the manager level. Understands the protection of company IPR.
Technical Leadership: Collaborates with technical teams and utilizes system expertise to deliver technical solutions. Continuously learns and teaches others existing & new technologies. Contributes to the development of others through mentoring or in house workshops and learning sessions.
Technology Strategy: Contributes to new and existing technology options that support business goals.
The experience you'll bring.
Desired
5+ years developing on ServiceNow
2+ years DevOps experience
1+ year Technical Project Management
Expert level knowledge on the ServiceNow core platform modules and applications.
Deeply familiar with ITSM, Service Catalog, Service Portal, Flow Designer, CMDB, and CSDM modules
ITIL Certification
Experience implementing ServiceNow modules
Expertise with JavaScript, Jelly Script, or PowerShell Script
Minimum Required
5+ Years Technical engineering experience
Advanced IT/Technical engineering experience in ServiceNow (developing solutions and administrating the platform).
Focus: Able to communicate goals in support of the business' mission.
Drive: Self-motivated and able to work well under pressure.
Teamwork: Ability and desire to work cooperatively with others on a team. Develop, maintain, and strengthen partnerships that can provide information, assistance, and support.
Communication: able to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions with others. Clear business and technical writing skills.
Customer Focus: ability to demonstrate concern and meet external and/or internal customers' needs.
Analytical: ability to tackle a problem by using a logical, systematic, sequential approach.
Technical Expertise: able to demonstrate depth of knowledge and skill in a technical area.
Forward Thinking: can anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.
Influencing Others: able to gain others' support for ideas, proposals, projects, and solutions.
Position details
Req ID: 191710BR
Department: Information Technology
Travel Required: No
