Title: GROUP COORDINATOR - NAVY GATEWAY INNS & SUITES SAN DIEGO, FULL TIME (35-40 HOURS) Location: United States-California-San Diego Job Number: 2400037O Do you desire a career with growth potential? Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings to support quality of life programs for active-duty military, retirees, reservists, and their families! By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401K SAVINGS PLAN - UP TO 3% MATCH LIFE INSURANCE TAX FREE SHOPPING PRIVILEDGES FREE BUS PASSES/FREE PARKING DISCOUNTED TICKETS AT MWR ACCESS TO NAVY LODGE HOTELS WORLDWIDE Job Summary: Responsible for coordinating group reservations for the NEXCOM Hospitality Group NHG. Duties and Responsibilities: Acts as the primary Point of Contact (POC) for all group reservations. Creates and corresponds swiftly to email requests concerning guest/group reservation bookings to ensure room inventories remain accurate to prevent overbooking. Receives, requests and processes group reservations (5 or more persons) within established guidelines and administers all group contracts. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area. Maintains contact with Central Reservation System (CRS) to ensure room inventories are accurate to prevent being overbooked. Utilizes online Management Console (CORE) to verify room inventories and change inventory availability to coincide with groups booked by the installation to prevent over booking with CRS and DOD lodging website reservations. Ensures the Arrivals List is verified daily prior to group or guest arrival. All inconsistencies are investigated, and corrections made immediately. Utilizes the Property Management System (PMS) to access guest information. Registers and assigns rooms to guests, secures a credit card for incidental expenses and authorizes the credit card for room charges. Issues room keys or cards, transmits and receives messages, keeps records of occupied rooms and guest accounts and presents statements to and collects payments from departing guests. Greets groups with pre-made keys and registration forms upon group arrival during normal business hours, when required. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Set up direct bills, where appropriate and liaisons with the front desk staff and/or Front Desk Manager with billing questions or issues. Ensure security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Perform other related duties as assigned. This position is covered by American Federation of Government Employees, Local 1235 Union Agreement. The primary schedule for this position will be Monday through Friday during the morning shift. However, flexibility is required as the schedule may be adjusted based on group check-ins and business needs. Qualifications: GENERAL EXPERIENCE: One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE: One (1) year progressively responsible experience related to the position to be filled, such as a minimum of 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to reservation operations. Including experience with the use of a personal computer and various software programs, as well as the ability to control, account for, and handle large amounts of cash. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, or junior college above the high school level may be substituted based on one-half academic year of study for 6 months of experience.
