Job Description
Job Description:
Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; researching and developing solutions to technology requests; moving existing and installing new/upgraded end user equipment and applications; proactively assisting users in effectively utilizing technology including suggesting specific training; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge. Routes more complex problems to second level support following procedures.
Education Qualifications:
No educational requirement.
Licensure/Certification Qualifications:
Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency.
Job Location: 32nd Avenue Building
Shift Rotation: Day Rotation (United States of America)
Shift Start/End: 8:00am/4:30pm
Hours Per Pay Period: 80
Compensation Range: $19.55 - $29.32 / hour
Union:
FTE: 1
Weekends: Rarely
Call Obligations: 1
Sign On Bonus:
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
