Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Identity Governance and Administration (IGA) Technical Writer is responsible for developing, maintaining, improving, and publishing electronic and printed end user documentation for United Health Group's provisioning systems, including Secure and SailPoint products. Secure is our homegrown Identity and Access Management solution. It is an enterprise-wide access request workflow and access provisioning tool, used to ensure that people have the appropriate access to the appropriate systems for the appropriate reasons. SailPoint vendor provisioning solutions are used to support these functions for specific user populations (non-integrated entities, government contracts)
This Technical Writer is part of the Access Management team and may also collaborate in the creation of other end user focused training content and reference materials, such as videos or on-demand CBT courses. This team member also supports and facilitates Secure end user forums (Secure Office Hours) and contributes content to Secure's Behind The Shield SharePoint site, and Viva Engage user community. Additionally, the Technical Writer will perform operational /administrative procedure documentation reviews as necessary.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Own the process for creating and modifying our online user guide, while maintaining standards, styles and guidelines, including working with the engineering team to incorporate documentation components into the software build process
Develop written user documentation to support our products when existing functionality is enhanced and new capabilities are implemented, including role and capability specific reference guides
Coordinate and consult with Product Owners to understand documentation requirements that coincide with releases, and develop content to support new product capabilities
Conduct interviews with various users, SMEs and Agile team members to gather data for documentation
Review published materials and recommend revisions or changes in scope, format or content
Continuously improve content in response to frequent product changes and feedback from customers and colleagues
Maintain metrics that provide visibility to leadership on progress and quality
Analyze usage metrics and search results to ensure users are finding the right content
Develop and publish release communications in alignment with corporate standards and templates
Develop and manage SharePoint content, including FAQs
Collaborate with our Customer Success team on documentation and communication in support of product user adoption and data integrity/cleanup initiatives
Facilitate user forums for our products
Problem solving/troubleshooting
Ability to plan, prioritize and multi-task
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
3+ years of experience as a Technical Writer
3+ years of experience creating, maintaining, and publishing written and online documentation using content management software
3+ years of experience utilizing online/digital documentation presentation best practices
3+ years of experience working with dynamic, highly collaborative teams, requiring close consultation and coordination
Ability to work independently with solid self-initiative and high degree of flexibility
Experience planning and managing documentation development and revision projects to meet deadlines
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint and SharePoint)
Preferred Qualifications:
Agile/Scrum experience
Systems Development Life Cycle (SDLC) project management
Experience with MadCap Flare
Experience with healthcare industry
Experience with Identity and Access Management
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
