Are you a self-driven analyst that is excited about learning, wearing multiple hats and is a champion for change? Are you motivated about developing and implementing innovative ideas? This role may be for you. The Sr. Analyst of Business process will be responsible for developing, re-engineering, improving, and maintaining training modules, and frontline content to support the Credit Underwriting and Credit Manual Review business goals.
What you'll do in your role.
Design end to end processes by identifying, analyzing, prioritizing, documenting and implementing policy and procedure improvements (new or existing), not limited to tools and methods that are repeatable and sustainable. Provide proactive, frequent, and regular communication to all impacted teams, cross-functional teams including Credit Leadership. This also includes project readouts of risks, issues, and impacts to timelines.
Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency. Use extensive knowledge of T-Mobile's policies and systems to scope proposed changes and potential impacts to the department and customers. Communicate changes to the department.
Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department.
Align policy, procedure and process with other lines of business to ensure consistent customer service experience.
As an owner, you will manage C2/SharePoint updates and revisions with collaboration from Credit & Collections business owners and management to ensure active procedures are accurate. Serves as point of contact for the Credit organization for all CUW and CMR related policies and C2/SharePoint content.
Create and deliver all new hire and continuing education training curriculum for new and tenured Credit Underwriters and Credit Manual Review analysts (not limited to CUW and CMR). Partners with management to ensure all employees have the proper tools, training, and coaching environment to be successful in their roles.
Serves in a consulting or subject matter expert capacity on Credit related initiatives driven by Credit or Enterprise to ensure a successful rollout.Could be responsible for the oversight of other subgroups/teams, task, activities, deliverables, and timelines to accomplish project objectives that impact Credit
Responsible for execution of User Acceptance Testing, which includes writing test cases for internally driven projects
The experience you'll bring.
4-7 Years: Related Work Experience.
Bachelor's Degree or 5 years of related experience in lieu of degree.
2+ YearsBusiness Process mapping and documentation framework
PowerPoint & Visio experience
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
Position details
Req ID: 192716BR
Department: Finance
Travel Required: No
