Title: NGIS HOUSEKEEPING LEAD- Pt Loma (Full Time 35+ Hours) Location: United States-California-San Diego Job Number: 22000191 Come work for us as a FEDERAL EMPLOYEE , and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families Job Summary: Incumbents of this position is responsible for overseeing daily housekeeping and custodial operations for the lodging program. Duties and Responsibilities: Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning hotel facilities and provide information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Utilizes the Property Management System PMS to access reports for determining work assignments for housekeepers. May be required to act as the supervisor in the absence of the supervisor. Conducts daily inspections of rooms, housekeeping, carts, common areas, laundry facilities and maintains written documentation of these inspections. Assists with training on proper work methods and safety procedures. Fully implements all safety fire prevention MSDS and environmentalindustrial hygiene requirements. The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies inroom amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required. Ensures equipment is properly maintained, stored and accounted for. Issues amenities supplies and linen to the housekeepers and performs a monthly quarterly inventory as required. Assists with investigating and preparing reports for staff mishaps, accidents. Assists with the regular housekeeping duties and fills in where needed. May be required to train new Housekeeping staff and monitor performance providing coaching, counseling as required. Handles guest and/or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and/or unusual situations to the supervisor. Must perform duties of housekeepers, custodial workers, laundry workers and/or their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences. Performs other related duties as assigned. The incumbent performs duties under the direct supervision of the Housekeeping Manager or Supervisor. Receives guidance from immediate supervisor and is charged with ensuring that established functions and policies for housekeeping operations are implemented. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere: PAID ANNUAL AND SICK LEAVE MEDICAL/DENTAL INSURANCE FLEXIBLE SPENDING ACCOUNT PENSION PLAN 401k SAVINGS PLAN LIFE INSURANCE TAX FREE SHOPPING PRIVILEGES Qualifications: No experience required. Preferences High School graduate or equivalent preferred 6 months housekeeping experience, leadership and or training experience. Physical requirements moderate physical effort moving furniture and the use of hand or lightweight powered cleaning equipment.
