Job Summary:
Business Analyst, Fraud
Location: Los Angeles, United States
Line Manager: Director, Fraud Prevention
Contract Terms: Permanent, 40 hours per week
THE TEAM
Do you have a passion for working on critical initiatives in an environment that allows for creativity and has room for growth? At Ticketmaster, we utilize a variety of advanced tools and manage enormous amounts of data on a daily basis. Are you a strong believer in using data and technology to drive deeply informed decisions? If so, read on...
THE JOB
We need team members with a solid foundation in business and data analysis, next level SQL skills, and preferably with some previous payments or fraud experience. Team members with the talent and desire to wrangle data and transform it into actionable insights, accurate assessments, and an illustration of the bigger picture. Your primary responsibilities will be analyzing and using data to measure fraud prevention team and tool performance, and to help drive strategy towards better, faster, and innovative outcomes. You will be a member of a team that provides investigation, analysis, monitoring, and management of risk for global fraud, payment, and dispute activity across various platforms.The mission can involve projects ranging from short term (a few weeks) to long term (6+ months). This team will see many challenges as we continue to grow. Creativity and initiative are encouraged as we seek to fix problems and build best in class solutions.
WHAT YOU WILL BE DOING
Support cross functional initiatives to drive actions as a result of business insights
Assist with company-wide reporting to senior executives both on an ad hoc and regular basis
Measure efficacy performance and value of fraud detection tools, processes, and rules engine by reviewing, analyzing and evaluating resources and performance
Conduct advanced fraud analytics retrieving, compiling, and analyzing large volumes of data from disparate databases into actionable information needed by senior leadership to answer critical questions
Perform root cause and link analysis of payment activity to identify opportunities to predict, prevent and mitigate risk
Research and remain current with industry trends recommending evaluation and changes as necessary
Manage multiple initiatives at once and prioritize based on business needs and urgency
Maintain key internal and external customer relationships as well as maintain a working relationship with peers in the merchant and credit card industry
Provide regular updates on progress and open initiatives to management
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)
Bachelor's degree or equivalent relevant experience with complex analyses and proven ability to harness, combine, and visualize data
Advanced Excel and SQL knowledge and experience
Requires strong analytical and problem-solving skills, project management skills, resolute attention to detail and drive for constant improvement
Ability to develop and monitor performance metrics for staff and systems and to concisely report data using various business intelligence tools
Excellent verbal and written communication skills and ability to thrive within a fast paced, fun, and highly collaborative team
Knowledge of or commitment to developing an understanding of chargeback regulatory guidelines, rules, and compliance across multiple brands
Python or R analytics experience a plus
YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
Analytics Expert: An experienced critical thinker and innovator with ability to turn insights into actionable wins
Persuasive Storyteller: You will be working on complex reports, forecasts, and analytics, translating and simplifying data into true insights that will drive business strategy
Cross-functional Team Player: This is a cross-functional role in which you'll work with the Fraud Review, Chargebacks, Product, Payments, and Development teams (among others) to help define and prioritize projects that will have the biggest impact for eCommerce
Tech Enthusiast: A proud division of Live Nation Entertainment, Ticketmaster is an ecommerce tech company that plays an important role to power the systems that connect fans with the artists, teams, and live events they love
Relentlessly Determined: Your drive to finish a task stays strong from beginning to end, whether it takes minutes, days, or months
- Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.-
TICKETMASTER VALUES
Rock Solid Reliability - I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork - I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity - I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion... delivering world class experiences - Fan First.
