Job Summary:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
. Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
. Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
. Refer unresolved customer grievances to designated departments for further investigation
. Solicit sales of new or additional services or products.
. Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
. Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
. Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
. Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
. Other tasks as assigned by the Guest Services Manager.
This position starts at $14.00 per hour
Qualifications:
. High School Diploma or equivalent
. At least 2 years in Customer Service and communications suggested
. Strong strategic thinking and creative problem-solving skills
. Excellent verbal, written and interpersonal communication skills
. Acute sense of judgment, tact and diplomacy
. A strong-sense of teamwork and ability to execute programs
. Excellent verbal and written communication skills
. Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
