Primary City/State:
Sun City, Arizona
Department Name:
Private Practice Clinic
Work Shift:
Day
Job Category:
Clinical Support
Good health care is key to a good life. At Banner Health, we understand that, and that's why we work hard every day to make a difference in people's lives. Do you like the idea of making a positive change in people's lives - and your own? If so, this could be the perfect opportunity for you.
As a Clinic Supervisor at Banner, you will be responsible for working to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment, and skills necessary to provide excellent patient care. This role leads the clinic teams/roles by providing guidance and removing barriers from the team in their daily processes and procedures to ensure optimal performance with the teams, workflows and maintaining specific skills, according to their roles. Hiring for clinic support roles and provide proper training plans for successful onboarding of support staff. Uphold and maintain all regulatory and compliance policies and procedures. Be a liaison between patient to doctor issues and concerns and support effective problem resolution. Guide the team in maintaining and exceeding KPIs, for Banner's initiatives, at a clinic-service line level.
The typical schedule for this role is Monday-Friday 7:30 AM-4:30PM. The primary location for this role will be at Banner Sun Health Research Institute ( 10515 W. Santa Fe Drive, Sun City, Arizona 85351 ) and will be on-site.
Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.
Banner Research is at the leading edge in a new era of scientific discovery and innovation. Our basic and clinical research faculty turns ground-breaking research findings into new identification, treatment and prevention methods for diseases such as Alzheimer's, Parkinson's, Cardiovascular disease, Cancer and Orthopedics. We have an international reputation for our work and we provide outstanding access for patients to clinical trials. Our commitment to excellence allow us to make a difference in people's lives every day.
POSITION SUMMARY
This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.
CORE FUNCTIONS
Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.
MINIMUM QUALIFICATIONS
Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate's Degree.
Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.
Employees working at BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
PREFERRED QUALIFICATIONS
Bachelor's degree preferred.
Experience in a leadership or coordinator capacity preferred.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability
