Plan, develop, and ensure completion of all documentation elements in a standardized, timely manner, and communicate all changes in documentation to appropriate management. Types of documentation included in the scope of this position are Standard Operating Procedures, training materials, account presentations, RFPs, and other documentation as needed.
Writes documentation, obtain appropriate approvals of completed documentation, and distribute to appropriate end users.
Edits documentation language to ensure compliance with requirements and to ensure readability and user-friendly communication to targeted audience. Standardize delivery of documentation.
Meets with appropriate staff and other subject matter experts throughout Magellan to develop documentation, review, and analyze requirements for accurate and compliant documentation.
Coordinates with trainers and assure training documentation is current and accurate.
Maintains documentation change control process for revisions and archiving of historical documentation.
Oversees daily updates on Magnet site, ensuring documentation is posted timely and easily accessible to users.
Other Job Requirements
Responsibilities
Bachelor's degree required plus five years of experience. Will consider four additional years of direct experience in lieu of degree for a total of 9 years of experience.
Strong working knowledge of MS Office Suite.
Excellent writing and organizational skills.
Ability to analyze documentation to determine customer requirements.
Ability to translate directions, processes, and customer requirements into effective desk top reference text and job aids.
Ability to work closely with staff to develop documentation.
Minimum 3 years of managed healthcare experience writing and documenting detailed procedures.
General Job Information
Title
Sr Technical Writer
Grade
24
Work Experience - Required
Healthcare, Technical Writing
Work Experience - Preferred
Education - Required
A Combination of Education and Work Experience May Be Considered., Bachelors - Technical Writing
Education - Preferred
Masters - Technical Writing
License and Certifications - Required
License and Certifications - Preferred
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
