Job Detail

Sr Engineer, Technical Support - T-Mobile
Overland Park, Kansas
Posted: Mar 05, 2022 06:35

Job Description

As a Senior Engineer, you will be part of the Regional National Development Team working directly with our Regional Implementation teams, SWOPS (Switch Operations) Transport, and FOPS (Field Operations) to complete the integration, commissioning, and test turn-up of Ericsson and Nokia Radio Access Network (RAN) infrastructure to the highest standards. The SR Engineer will be responsible to provide cost effective support and implement solutions as part of the Magenta Build Initiative. You provide remote integration support on multiple RAN solutions in a live production network environment. The position will require the Engineer to be directly involved in the commissioning and integration of RAN Equipment across multi-vendor platforms such as Samsung, Nokia (formerly Alcatel-Lucent), and Ericsson. The Engineer will remotely assist field installation teams in the commissioning, integration, test and turn-up of new site builds as well as new technology augments required to optimize network performance. The Engineer will be tasked with configuring network devices, triaging technical problems, develop and enforce policies/procedures, properly organize projects, tasks, while providing the best possible end user support experience. Best practices in system installation, configuration, and monitoring to ensure minimum downtime and disruption to the network will be used.

What you'll do in your role.

  • Partner with regional commissioning & integration deployment teams to perform pre-commission, Commissioning, Integration, Maintenance and Upgrades to T-Mobile cell site equipment and auxiliary equipment.

  • Perform Commissioning and Integration of Nokia and Ericsson cell sites from factory default to commercial on air.

  • Develop Ericsson and Nokia radio Access Network (RAN) configuration scripts

  • Perform highly complex RF engineering activities supporting the design, development, and optimization of the T-Mobile wireless network.

  • Assemble site specific CIQ (Customer Information Questionnaire) source data to auto-generate RAN configuration scripts

  • Perform Software development of SharePoint Commissioning and Integration tools to improve efficiency

  • Perform engineering functions related to interconnect equipment and facilities, signaling systems, switches and traffic.

  • Responsible for independently performing process improvement and addressing process gaps to improve workflow activities

  • Provision RAN elements in databases and applicable Element Management Systems as needed

  • Create and manage Integration Ready to Proceed (INTP)

  • Complete and Manage Ready to transmit. (RTT)

  • Responsible for equipment powered up and testing and integration of RAN equipment in a production environment including cable connections

  • Ensure the lasted software and the correct configurations are loaded into the equipment

  • Ensure the cell site is connected to the network and integrated to become a functional part of `network

  • Ensure any new hardware is connected to the network and integrated into the cell site

  • Seamless end-to-end cell site test support and ownership of cell site planning phases to remote LTE Cell site acceptance

  • Technical writing skills required to create specific commissioning, integration, and LTE cell site acceptance methods of procedures

  • Single point-of-contact for integration, commissioning, and acceptance issues

  • Technical writing skills required to create Network Deployment Custom Test Plans for feature Activations and integration testing

  • Support the knowledge transfer of commissioning and Integration to other engineers

  • Define key Performance indicators to ensure there are no customer experience impacts

  • Support field implementation and performance troubleshooting efforts issues such as RSSI, VSWR and alarm troubleshooting.

  • Escalate client problems according to established procedures but exercising judgment in the process

  • Ensure configuration MOPs are implemented correctly

  • Ability to plan and lead in network maintenance windows

  • Share knowledge with other team members on network devices or operating systems

The experience you'll bring.

  • 5-7 years' experience and In-depth knowledge of T-Mobile Cell site Commissioning and integration of Ericsson and Nokia RAN equipment.

  • Strong working knowledge of RF wireless technologies and products.

  • A demonstrated understanding of multiple backhaul network topologies, associated Radio access network (RAN) and Optical / Microwave Transmission infrastructure.

  • Proficient with Internet Protocol (IP) networking

  • Proficient with Microsoft Office Suite, MS Windows products and databases.

  • Working knowledge of vendor Element Management Systems (EMS).

  • Experience integrating and troubleshoot all components of Wireless and transport network

  • Experience with SharePoint software and automation tool development.

  • Previous experience working in telecom network infrastructures providing implementation and technical support on Ericsson and Nokia RAN equipment.

  • Desire to work in a fast-paced environment and handle multiple tasks with minimal direct supervision

  • Strong knowledge with the following T-Mobile RAN network technologies: GSM, UMTS, LAWS3, NBIOT, L600, L700, L1900, L1700, L2100, 2.5 5G and 600 5G

  • Ability to troubleshoot RAN RSSI, VSWR and alarm issues

  • Knowledge and understanding of the Nokia and Ericsson RAN RF Sharing and IWK (5G Interworking/Dual connectivity Plans).

  • Ability to troubleshoot fiber connections and SFP issues.

  • Ability to implement Cell Site Router (CSR) configurations.

  • Familiarity with the following OSS systems, applications, and tools:

  • SLIPED

  • Database for CSR IP address.

  • Closing Work order tasks

  • PIER

  • Work Order management.

  • Ericsson and Nokia ENM/NETACT

  • Commissioning and integration

  • Pre and Post Checks for RAN Nodes.

  • NEST

  • Application used to mute site alarms.

  • RIOT

  • Use RIOT to determine E911 readiness.

  • Appian

  • Appian is used to track the workflow and milestones.

  • CBN

  • CBN tool is used for pulling E911 call records from the GMLC to verify 911 routing of test calls

  • SPLUNK

  • Tool used to verify E911 calls

  • Excellent communication skills with ability to build strong relationships with peer engineers internally and externally in customer and vendor organizations.

  • Excellent time management and organizational skills and exceptional attention to detail with an ability to multitask

  • Excellent attention to detail with the ability to prioritize.

  • Ability to delegate tasks & give clear instructions

  • Must be available for out-of-hours (afternoon and night work).

  • Other ad hoc duties or projects may require weekend support.

Education

Minimum Required

  • Bachelor's Degree. Engineering, Computer Science or related

  • 5-7 years' experience and In-depth knowledge of T-Mobile Cell site Commissioning and integration of Ericsson and Nokia RAN equipment.

  • In lieu of degree, 7+ years equivalent experience may be considered

  • At least 18 years of age

  • Legally authorized to work in the United States

  • High School Diploma or GED

  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines -fully vaccinated- as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant's first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Position details

Req ID: 191414BR

Department: Engineering

Travel Required: No



Job Detail

  • Location:
    Overland Park, Kansas
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Company Overview

T-Mobile

Overland Park, Kansas