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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
The Senior Experience Design (XD) Researcher delivers business objectives through the creation of superior digital user experiences for Truist clients, prospects, and employees through leadership, strategy, and execution within a product line. This role will conduct research that creates a competitive advantage for Truist by understanding client needs, gathering client feedback on concepts and released products, and generating insights that can drive strategic and tactical product design and development decisions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Develop industry-leading expertise in one or more UX research techniques that are critical to the research needed by the business to deliver great client experiences.
Lead research activities for groups of product, design, and Agile teams, identifying opportunities, prioritizing efforts according to business value, educating teams on that value, and measuring user and business outcomes.
Develop and measure experience design key performance indicators that accurately capture the quality of the client experience.
Conduct rigorous UX research that produces tangible insights that can be used to refine product strategies by identifying client needs, met and unmet, by current Truist products.
Identify target user experience outcomes, measure those outcomes, and effectively communicate measured outcomes to product, design, and development partners.
Estimate time, effort, and costs of different approaches to guide the selection of a research approach, decide what to execute internally and what to outsource, size and scope research projects, and determine the type data to collect to achieve target outcomes.
Plan and conduct user research using techniques such as usability testing, remote moderated and unmoderated studies, performance benchmarks, competitive benchmarks, structured surveys, user interviews, focus groups, ethnographic research, contextual inquiry, opinion benchmarks, longitudinal studies, diary studies, concept testing, card sorting and tree testing.
Manage and direct user research vendors and tools. Supervise consultants and research contractors to ensure quality of deliverables.
Analyze research data rigorously, using the appropriate statistical analysis and quantitative or qualitative data analysis techniques. Effectively summarize research findings for project teams (e.g. research reports, problem/opportunity lists, user requirements, archetypes/personas)
Use Experience Design Research insights to generate new product and feature ideas that solve for key client experience gaps.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BS with 6 years or MS degree with 3 years' experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience.
Minimum of 2-3 years of experience in the role of an experience design researcher.
Strong knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design to ensure bias is not introduced in the conducting of user research.
Track record of conducting research complex projects and delivering transformative insights. Experience representing and evangelizing user research to business partners.
Excellent leadership, communication, collaboration, and presentation skills.
Preferred Qualifications:
Advanced degree (MS or PhD) in UX, Interaction Design, Human-Computer Interaction, Psychology, Sociology, UX, HCI, Human Factors, or related field.
Experience in Agile development.
Strong background in the statistical analysis of results generated through research with humans, utilizing parametric and nonparametric statistics and statistical analysis software such as R or Python. Experience with management of large datasets.
Experience using a remote usability platforms such as dscout, UserTesting.com or others.
Background in Cognitive/Applied/Experimental Psychology or a related field.
Experience in banking or financial services.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no
. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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