Job Summary:
THE JOB
The VIP staff will engage with our clients that purchase VIP Club Access, season tickets, box seats, or premium seating for our events. VIP staff members will be located throughout all of our VIP areas and will assist with questions, issues, or complaints in these areas.
WHAT THIS ROLE WILL DO
Deliver exemplary customer service to maintain customer loyalty.
Assist in providing wristbands for VIP guests when entering the VIP Club.
Answer questions and help guide guests to their boxes/seats.
Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.
Other tasks as assigned by the VIP Manager and PSS Coordinator
Refer unresolved customer grievances to designated departments for further investigation
WHAT THIS PERSON WILL BRING
Must be at least 18 years of age
Previous customer service experience is helpful, but not required
Customer service friendly attitude, and a desire to create a great environment for our guests
Position requires constant walking, climbing stairs, standing in one place for long periods of time in various types of weather.
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
