Job Summary:
THE ROLE:
An usher/ticket taker greets guests, scans concert tickets, answers questions, helps to ensure safety, and engages with guests to assist with their needs before, during and after the show.
JOB FUNCTIONS:
Provide excellent customer service and friendly guest interactions
Scan barcodes on tickets using a hand-held electronic device
Assist guests with ticketing issues
Assist guests in finding the correct seats
Assist guests with special needs, such as helping with seat relocations
Correctly and appropriately answer guest questions using available venue maps, seating charts, policies and day of show information sheets
Refer unresolved guest issues to supervisors for further investigation
Guide guests to exits or provide other instructions or assistance in case of emergency
Assist with keeping the venue safe, clean and presentable during events
Partner with other crew members at the end of show to store equipment, clean up and close the venue
Other tasks assigned by the Guest Services, Usher, Operations or General Managers
QUALIFICATIONS:
Must be 16 years of age or older
Must present unexpired original document(s) establishing identity and authorization to work in the United States
A clear pre-employment criminal background check is required
Customer service experience preferred but not required
Position requires constant standing, walking, climbing stairs in an outdoor environment in a variety of weather conditions (reasonable accommodations can be made)
Must maintain a cheerful, welcoming attitude
Must have excellent verbal, written, interpersonal communication and teaming skills
Able to show good judgment, tact and diplomacy
Must be available to attend in-person employee orientation and training at the venue, as well as completing online training modules as assigned
Reliable transportation is required
About Us
Recognized three years in a row by Great Place to WorkR and named one of People Magazine's top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones' music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
