Job Detail

Guest Service Agent - Essentia Health
Duluth, Minnesota
Posted: Feb 12, 2022 03:47

Job Description

Job Description:

Primary role is to provide a friendly, welcoming and caring greeting to each person entering Essentia Health. Will approach and greet each individual in a manner that is professional, warm and accepting, anticipating visitor needs by offering and giving assistance, answering questions, providing directions and when appropriate escorting, or securing an escort, for the visitor to a specific destination. Responsible for screening patients for COVID-19, which entails, temperature taking, asking screening questions, and handing out masks to patients in need, while logging use of inventory in database in addition to securing inventory for next shift. The position provides patient information and secures wheelchairs and interfaces with volunteers who assist with hospitality and escorting. The position gives information and/or has knowledge of the Essentia campus and additional resources regarding the main campus. The position may provide information on basic community resources, including lodging, bus service and taxi service. Work Experience: Minimum of 1 year experience in an Information/Hospitality Desk or customer service environment.

Education Qualifications:

No educational requirements.

Licensure/Certification Qualifications:

East Market:Basic Cardiac Life Support (BCLS) certification within 6 months

FTE

1

Shift Rotation

Day/Eve/Night Rotation (United States of America)

Shift Start Time

Varies (5am-930am)

Shift End Time

Varies depending on start time

Weekends

Possible rotation

Holidays

Yes

Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.

Essentia Health EEO:

Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity (EEO) at Essentia

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.



Job Detail


Company Overview

Essentia Health

Duluth, Minnesota