Cyber Crime Senior Specialist - Digital Brand Protection External Phone Channel
Chicago, Illinois;Washington, District of Columbia; Denver, Colorado
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for leading the reduction of cyber crime risk to customers and clients through innovation, identification, and disruption to protect the bank's digital brand and deliver targeted education and awareness. Key responsibilities include making cyber crime harder and less profitable, driving industry and government collaboration, and increasing resiliency to cyber crimes in clients and customers.
Position Summary
This role will be part of the Cyber Crime Threat Evaluation team and will be responsible for the creation of centralized governance, operations, reporting and tracking of inbound and outbound phone channel activity. In addition to analyzing the wider phone abuse threat landscape, the role will also lead collaboration across the enterprise to create enterprise-wide phone policy for all lines of business. This role will also implement technology and establish governance, controls and processes to mitigate phone channel-based fraud impacting our customers and clients to improving trust and reduce reputational risk. Externally to the bank, the role will be the liaison with telecommunications companies (e.g., ATT, Verizon), online voice providers (e.g., Google Voice, TextNow), to drive forward the bank's goals and efforts to mitigate and prevent phone and voice-based threats.
Qualifications:
Previous experience managing or supervising complex and large phone systems, including POTS and VOIP
Experience with the detection, monitoring, mitigation, and takedown of phone numbers or systems that are used in voice-based or SMS-based attacks leading to cyber crime is required.
Familiarity with Jira
Knowledge of running Proofs of Concept and vendor management
3-5 years of experience in cyber fraud, cyber crime analysis, threat intelligence, or cyber threat evaluation.
Strong understanding of cyber crime tactics, techniques, and procedures (TTPs).
Proficiency in cybersecurity tools such as SIEM, IDS/IPS and threat intelligence platforms.
Familiarity with cyber crime laws, regulations, and compliance standards.
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and reporting skills, with the ability to explain technical information to non-technical stakeholders, and previous experience dealing with telecommunications companies and industry.
Preferred Qualifications:
Knowledge of protocols, laws, and regulations focused on the telecommunications industry is a plus, for example familiarity with STIR/SHAKEN or the Telecommunications Act of 1996 are and an added bonus.
Technical familiarity with the various channels used to transmit and receive analog and digital voice and messaging systems across the globe is required to take on this challenging role as a leader of digital brand protection of voice and messaging communications for Bank of America customers and associates.
Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field.
Skills:
Cyber Security
Data and Trend Analysis
Innovative Thinking
Problem Solving
Threat Analysis
Analytical Thinking
Controls Management
Customer and Client Focus
Decision Making
Process Management
Business Intelligence
Drives Engagement
Interpret Relevant Laws, Rules, and Regulations
Solution Delivery Process
Vendor Management
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - CO - Denver - 1144 15th St (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842)
Pay and benefits information
Pay range
$152,500.00 - $197,300.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (-Policy-) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
