Overview
Lead Retail Service Merchandiser is responsible for representing Acosta, our clients, and our customers by effectively leading a team and performing reset and remodel work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, and special merchandising activity. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and works well in a team or independent situation. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.
Responsibilities
The incumbent(s) in this position should exhibit the following Acosta values:
People Minded - Must show dignity and respect to all people
Integrity - Must exemplify the highest degree of ethical behavior
Results Oriented - Must show passion, pride and commitment to succeed
Trust - Must be honest, sincere and confident
Teamwork - Must build trusting relationships
Innovation - Must progress through a combination of creativity, common sense and vision
Balance - Must maintain an optimistic attitude and keep perspective on what is important in life.
Essential Functions:
Serve as a team lead in the organization and execution of reset and remodel work. Effectively partner with store personnel for the scheduling and communication of reset and remodel work
Read and follow a plan-o-gram to effectively complete reset and remodel work. Have a working knowledge of merchandising and retail terminology
Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship
Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work.
Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries
Understand and follow all Acosta Policies and standard operating procedures
Other duties as assigned.
Qualifications
Education Requirements:
High School Diploma/GED
Some experience may be substituted for some of the above education.
Work Experience Requirements:
3+ year's supervisory / management experience with the authority to direct and or oversee the employee's daily work activities3+ year's Customer Service experience preferred. Prior sales agent, retail and reset responsibility experience preferredPossess excellent organizational skills, strong communication skills and the ability to build relationships with business partners
Comfortable utilizing Technology (i.e., smartphones, computer, copier/fax, and handheld devices)
Strong demonstration of the following core competencies:
Quality Commitment Maintain quality standards that meet and/or exceed expectations
Detail Oriented Ensure work accuracy
Customer Service Provide a level of service to customer concerns.
Communication Skills Ability to communicate effectively.
Knowledge, Skills and Abilities Requirements:
Effective ability to work accurately with web-based applications to indicate work availability, check work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activitiesbe willing and able to work in cold environmental conditions (i.e., refrigerated and freezer sections of retail stores) for limited periods of time
Must possess strong interpersonal, organizational, decision making and leadership skills. Must be able to read and communicate effectively with others
Must have a valid driver's license and be able to drive in a car for extended periods of time
Travel is required and could be up to 50%. Overnight stays and occasional weekend work would be required.
Acosta Sales & Marketing is an Equal Opportunity Employer
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Work State US-FL-Jacksonville
Job ID 2023-224865
Work City Jacksonville
PCN Sourcing Req
Position Type Regular Full-Time
Work Zip 32209
Job Code AS0020
Category Field Jobs
